Is the DVDWBD TS-LB23L Device defective?

Product name: 200-5380qd
Product number: XX180AV#ABA
The device in question is DVDWBD TS-LB23L. I am not able to play a blu-ray movie. I have performed ALL recommended troubleshooting and still does not recognize a blu-ray disk. My Vision Diagnostics passed all tests and indicates it should read and write. After some further investigation I have saw a post where an HP Admin said the device should be checked by HP because they are probably defective. So here's my dilemma, for the 2 years I had my computer under warranty I never attempted to play a blu-ray and had no problems with other media so I had no reason to believe it was defective. Now that my computer is 2 months beyond my warranty, and I am just finding out my blu-ray reader/writer is defective, I am assuming HP will say "Sorry, we cannot help you" (I hope I'm wrong). But since there has been a verifiable issue with this specific device, will they consider replacing it for me? Can anyone offer some insight regarding whether or not HP's customer service is really worthy of being called "award winning" and the "absolute best"????????? Thanks in advance, and I have to say that the HP peer to peer network is an excellent source of reliable information and the Peer Admins are doing a great job.

Here is a thread with the same drive. Give it a read and try the suggestions, then report back.
http://h30434.www3.hp.com/t5/Notebook-Hardware-e-g-Windows-8/hp-dvdwbd-ts-lb23l-ins-t-reading-andy-d...
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This is a user supported forum. I am a volunteer and I do not work for HP.

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HP DVDWBD TS-LB23L stopped detecting DVD/BLU-RAY

Laptop info:
HP Pavillion dv8-1190eo (5 months old)
OS: Windows 7 Home Premium 64 bit
In the middle of watching a DVD movie, the player stopped working. The movie "froze", didn't start on its own, so I removed the DVD from the tray to check for scratches and dirt on the DVD (and found none but even cleaned it anyway). This was the last time the DVD/Blu Ray player worked. It has been possible to play a single audio CD but other than this, the device does not even detect that any CD/DVD/BLU RAY is in the tray. I have tried with approximately 12 different DVD's, including DVD's that it has played flawlessly before, including brand new DVDs and brandnew writeable DVDs.
What happens on loading a disc in the tray is:
1. it makes a sounds as if attempting to read the disc
2. the small disc icon appears briefly next to the curser
but nothing more. When checking START --> COMPUTER it shows the Blu-ray Disc-ROM-drive but it doesn't show that any disc is in the tray. When double clicking the drive, the tray opens with an "insert disc" message.
With the aid of HP Phone Support over the phone, we have checked the registry to see if there were any conflicts (e.g. iTunes and similar). Everything was ok.
Then we restored to an earlier point where the devise was working but to no avail.
Then we downloaded the driver from HP's site and installed it, but to no avail. Upon a second attempt of installing the driver, we received an error message: "This software is for Windows Vista, Windows Vista WMC, Windows 7, Windows 7 WMC". According to HP Phone Support it is indeed the correct file for Windows 7 64 bit.
I have also tried running HP Support Assistant to trouble shoot, but this is not working as it asks that I load a writeable disc to perform the test. It does not detect the writeable disc I put into the tray, so I cannot perform this test.
According to device manager, the device is working properly.
HP Phone Support's suggestion is that I make a complete restore. This means taking full backup of all data (which I should do anyway), restore, and then install everything I have on my computer again. I am not happy to do this as it is quite a bit
of time consuming work. The other option is to let HP Support pick up the laptop and send it for repair and be without the computer for a minimum of 10 work days (which would easily be 3 weeks or more) which is not really an option for me.
I can see from these forums that I am not the only one experiencing problems with the DVDWBD TS-LB23L, although HP Phone Support refuses that this is a "known issue".
Any help would be much appreciated.

Thank you for your fast reply.
It is indeed HP warranty support that I have spoken with in length yesterday, and more briefly today. They give me the options between complete restore which they will guide me through over the phone (as stated above, this is a quite time consuming procedure with full backup, restore, then reinstall of all software, then backup copied back to laptop), or alternatively, to pick up the laptop and send it to repair which means I would be without computer for at least 2 weeks, but most likely 3 weeks or more - this is not an option to me as I don't have a spare computer, and there are obligations which I can't meet without a working computer at home.

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I'm here to help! No one wants to get that charge. You can print the label from www.verizonwireless.com/myverizon. See how to print it here:http://vz.to/1BFbuNT
JoeL_VZW
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Is the DVDWBD TS-LB23L Device defective?

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