Is the "email customer support" option for MobileMe still disabled?
The support page indicates that an "Email Support" option will pop up when the chat is closed. Has anyone been able to do this?
The MobileMe forum area is here:
http://discussions.apple.com/category.jspa?categoryID=116
That's where those gurus hang out.
Similar Messages
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The Chat customer support option is not working on my PC. How can I cancel my subscription?
Managing my account options all lead me to a chat or community option. Chat doesn't seem to want to trigger for my selections. Is there a number I can call?
Your Mac should be turned off / restarted using the command in the Apple Menu. Use the power button only for emergency shut down
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Why is it that you took away emailing customer support... CHAT is never online!
It is getting so frustrating to contact your Customer Service for anything. Can you explain why it is that you took away the email Customer Service option and replaced it by a chat button that is ALWAYS greyed out! It takes longer in days to simply chat with an agent never mind the hours that go by refreshing the page to even see if the button becomes available for you to use. In this time of technical support being completed online you would think Verizon would be one of the best, however with this you are FAR from.
Agreed. You simply can't reach them. Why not queue us? That's what the phone does when you're put on hold. Just another roadblock so they don't have to assist us.
Comments edited for discussion of moderation as required by the Terms of Service.
Message was edited by: Admin Moderator -
I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have Phone support for this area)
Please, help me :)Your best bet would be to try resetting the password to the account that you would like to use via iForgot
Once you log in to that account change the email address to anything, it can even be fake its just a placeholder
After you do that you will be free to change your old email address on your appleID to the new one that is now free to be used as it is no longer attached to the other account. -
i need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do?
i purchased my account but i cant use that because apple ask me about security question and i forgot the correct answerAlternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
i want to reset my security question and it said check the email , but the email i didnt use for a long time so now it has been deleted so what should i do ?
Hello minhluhoc,
It sounds like you are unable to reset your security questions but do not have access to your rescue email address. According to the following article you will need to contact the iTunes Store support team:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Thank you for using Apple Support Communities.
Take care,
Sterling -
Does Apple Canada have the worst customer support ever?
Yes! Ask me why...
I'm posting here a) to warn other Mac users what to expect if you ever need customer support and b) because there's no where you can actually e-mail comments to Apple, and trying to contact customer support has been fruitless (see below).
Here's what happened to me...
I bought my iBook just under three years ago - a few weeks ago, the logic board went. Now, because I purchased the computer less than three years ago, that's covered under the extended warranty for iBook logic boards (see here: http://www.apple.com/support/ibook/faq/).
Simple, right? Well, I took my computer in to my local authorized service provider about three weeks ago. They confirmed the logic board was the problem... copied my receipt for the iBook to prove date of purchase... agreed that it was covered by the warranty.
However, when they sent all this to Apple, their reply was that it was NOT covered because it was manufactured more than three years ago (although Apple's own website says it's purchase date - not manufacture date - that's important).
I called Apple last Monday to find out what was going on. Spoke to a nice fellow named Kevin who said he'd look into it, and call me back the next day.
Next day passed... no call. I called Kevin back left a message, and indicated I'd like to know what was going on.
Wednesday passed... no call. By this point, I'm getting anxious - the service provider can't move ahead without authoriztion from Apple, Apple's not returning my calls (or the service provider's) to grant authorization.
I tried Kevin again on Thursday. Left another message. No reply.
Tried back on Friday morning. Left another message. Still no reply.
Called customer support again Friday night. Antoine puts me hold for a half hour. I call back, explain that I've been on hold for half an hour, ask how long the wait should be. Antoine says two or three minutes. He puts me on hold again.
For another ten minutes.
I call back. Antoine explains that the reason I'm on hold is probably because customer service is closed. So why was I on hold for nearly an hour listening to terrible music? That's one of the mysteries of Apple customer support...
So here I am, with a computer that's been in the shop nearly three weeks, that can't be repaired because Apple won't honour its warranty, and no way to even find out what's going on, because Apple's customer service is such an unnavigable maze.
The sad thing is, I usually like Apples. I was even going to buy a new one this summer.
Now - not a chance.
The moral of the story? If you own an Apple, pray nothing ever goes wrong with it. If you expect your computer to ever need repairs, I'd suggest getting rid of your Apple now.
If you're considering buying an Apple - consider again.
As for me - from now on, make mine Microsoft.
iBook G3 700 Mac OS X (10.4.6)Does Apple Canada have the worst customer support ever?
I doubt it.
Seriously, would you like some help?
Call back, and don't mess around with Customer Service. Immediately ask for Customer Relations. These are the people whose job it is to make an unhappy customer happy again. They aim to please.
A polite, but seriously disappointed tone of voice is what you need, so take some deep breaths until you can achieve that.
There was an article in the February, 2005, issue of Reader's Digest called "How to Complain." Please read these tips. Then call and tell Customer Relations your sad experience with Customer Service.
How to Complain
You call customer service to complain about a product, and you hang up angrier than when you started. That’s customer rage, a feeling experienced by millions of people with a major complaint, says Scott Broetzmann, president of an American firm that tells companies how to offer the best customer service. His secrets to getting good service:
Have a goal
If you want your product repaired, say so. Want an apology? Speak up.
Keep it short
Focus on one problem, and be succinct.
Stick with it.
You have to invest the time it takes. Don’t get what you want? Ask for a supervisor.
Skip ultimatums
Don’t threaten not to do business with them again. Why should they help you if you won’t buy from them in the future?
Plead your case
Many companies have information such as how much money you’ve spent with them and how often you complain. If you’re a good customer, they may be more willing to help.
Be nice
You’re unlikely to get what you want if you’re rude.
Good luck!
(P.S. Microsoft doesn't make computers; just the crappy OS that goes on them.) -
can we unlock an iphone which one locked with an icloud email address and password.I have no idea about the email address and password for the icloud.can any one help me about this.
It sounds like you are talking about an iPhone that has been Activation Locked. This article explains:
http://support.apple.com/kb/PH13695
If so, the iPhone can never be unlocked without the original Apple ID and password. This is an anti-theft measure. -
What is the Adobe Contact Support Phone # for flash?
What is the Adobe Contact Support Phone # for flash?
I searched and tried this number. Flash isn't list as one of the options for help in the extentions. Any help would be great. Thanks
All other product help
800-833-6687 begin_of_the_skype_highlighting 800-833-6687 end_of_the_skype_highlighting
Monday–Friday, 5am–7pm PSTThey might not specify product-specific phone numbers (or if they do, maybe not for every product).
The number you mention is what also I see at:
http://www.adobe.com/aboutadobe/contact.html
(and click on the "+ Phone Numbers) link)
If you have own your copy of Flash, I'd imagine that this general ph# will be able to get you through to somebody appropriate, ti field your install or activation issue. -
What can I do? I've forgotten my password and dont remember the answers to my sercurity questions, and no longer have access to the email account i used for backup. How do I get my icloud password reset? Please help. Thanks in advance.
Please see Kappy's User Tip here:
https://discussions.apple.com/docs/DOC-4551 -
How can I fix the Runtime Error R6034 so that I can correctly install iTunes on my PC ? I get a notice that states ' An application has made an attempt to load the C runtime library incorrectly - Please contact the application's support team for more info
Hey Debbiered1,
Follow the steps in this link to resolve the issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
When you uninstall, the items you uninstall and the order in which you do so are particularly important:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
Take care,
Delgadoh -
Hi I replaced my hard drive on macbook and I want to install mac osx10.5 with the CD that came with the macbook. When I run the CD after a while I get the page showing language options for 2 second then a gray screen appears and nothing happens. I partitioned my hard drive and I tried installing Microsoft windows and that worked just fine. But I do not understand why it wont install mac os x 10.5????? PLEASE HELP ME. Thanks Hamid
Try a new post in the 10.5 Installation forum.
DALE -
Microsoft Visual C++ Runtime Library Runtime Error! Program: C:\Program Files (x86)\iTunes\iTunes.exe R6034 An application has made an attempt to load the C runtime library incorrectly. Please contact the application's support team for more information.
Microsoft Visual C++ Runtime Library
Runtime Error!
Program: C:\Program Files (x86)...
R6034
An application has made an attempt to load the C runtime library incorrectly.
Please contact the application's support team for more information.
OKClick here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components; this won't normally affect its library, but that should be backed up anyway.
(99146) -
I did not keep the email with my registration for the free trial so I do not have a serial number as I have no products due to the fact that my trial has expired but I would now like to purchase a product and I cannot skip the serial number request in order to buy the product it's so irritating I'm about to just do a different product altogether... anyone know how to get or bypass the serial number request?
You must first make the purchase, then you will receive the serial number you are asking about. YOu do not acquire the serial number thru the software. You acquire it thru the purchase, possibly via a follow-up confirmation email.
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I did an auto-update on itunes today and now itunes is unresponsive..it gives this error "An application has made an attempt to load the C runtime library incorrectly. Please contact the application's support team for more information."
Wouldn't apple check before releasing new version, I see so many people with same issue..its such a waste of time for everyone now to fix it.
Is there any other way to fix before I try to un-install everything and re-install back?Hello iTunes_Bad_Update,
The following article provides information and troubleshooting steps that can help get iTunes back up and running.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen
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