Is the iPhone 5 charger replaced under warranty if one has Apple Care?
Is the iPhone 5 charger replaced under warranty if one has Apple Care?
Spiderqwan wrote:
Heard the same guff at the counter today. Took both mine and my sons lead to apple store in manchester uk. . .{snip} . . .When I started to kick off I was removed from the counter to a corner of the store, I assume so other customers couldn't hear the rest of the conversation. Apple representative offered to replace my cable but not my sons. Not a happy apple user right now.
I'll let you in on a bit of a secret. Apple retail staff (Specialists, Geniui and Floor Mangers) have a great deal of leeway when it comes to customer appeasement. When rapport breaks down, the customer is less likely to enjoy that leeway. Chances are, no matter who made the intial call, it will be reinforced regardless of how high it goes up the supervisory chain.
The item you went in for retails for $19. They probably misplace four or five of them each day. If they sent you home without one, there was likely a good reason for that.
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Welcome to Apple Support Communities
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Hello HaithamOkeely,
We've an article that provides the following troubleshooting steps that may help stabilize your iPhone.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
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If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let it charge for at least twenty minutes, then see if it starts normally.
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Connect the device to your computer and open iTunes.
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iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Cheers,
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<Personal Information Edited by Host>http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iph one
Pick your Country from the country drop down menu for all your
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IPhone 5 replacement under warranty.
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sameer4mchennai wrote:
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The iPhone or any Apple product is something I would strongly suggest only buying from Apple or an Apple authorised reseller (all of which can be found by looking them up by country/region on the Apple web site). This forum has many similar stories of someone hoping to get a bargain or beat the crush of a new release, only to be left with nothing but an empty wallet. Sorry it happened, but buyer beware I'd say. -
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Sivanand -
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