Is the iphone locked when you get it at apple store?

My friend's iPhone 4 broke and at the apple store (UK) they gave her a new one to replace the broken one. She is now in Finland and the iPhone appears to be locked.
The broken iPhone was bought in Finland and was not locked. This one is. Does apple only give/sell locked iPhones in the UK?

You should have gotten a like-for-like replacement. If the original phone was officially unlocked, the replacement phone should be as well. Call the store or AppleCare to fix.

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Is the iphone locked when you get it at apple store?

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