Is the iTunes Store still having problems, I still can't download (uk)

Hi tannamerie,
Welcome to Apple Support Communities.
You may find the steps in these articles helpful for resolving the "unknown error" you're receiving:
iTunes Store: "An unknown error occurred (-9808)"
http://support.apple.com/kb/ts2753
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best,
Jeremy

Similar Messages

Is the music store server having problems?

Is the music store server having problems, because for the past two or three days I have been trying to connect to it and it won't let me. It says unknown error-9812 and to check my network connection. I have road runner and my connection is perfectly fine. The only thing I have installed lately is a 2.0 USB port for my iPod. I don't believe that it had any firewalls, so I have no clue how to fix my problem.
I have also combed this website for some kind of 1-800 number but have yet to find one. Does anyone know of a number to call for help at apple or something?

Yes I have a totally different connection then you do and I can access the music store but can not purchase music? Every time I click BUY to buy a song it says the music store is having problems and the server can not be found? I have no idea what the problem is here. I have purchased songs with in the last week but now I can't purchase any more?
Windows XP

What happened to the nifty "sync" button in iTunes? It syncs as soon as I plug it in, and that's great! BUT! When I go to the iTunes Store and buy new stuff, I can't just 'sync' the device again so my new stuff gets added. Why?

What happened to the nifty "sync" button in iTunes? It syncs as soon as I plug it in, and that's great! BUT! When I go to the iTunes Store and buy new stuff, I can't just 'sync' the device again so my new stuff gets added. Why?

Nothing happened to it.
It is still there. Maybe it says apply now, not sure, but it is still there.

I'm getting messages that Netflix and the iTunes store are currently unavailable. This can't be a coincidence. also, my iTunes account works fine on my Mac, just not on the Apple TV.

I'm getting messages on Apple TV that netflix and the itunes store are currently unavailable. This can't be a coincidence. Also, the iTunes store is working fine on my Mac, the message is only on the apple TV. Does anyone come across this frequently?

1. An explanation for what? There is indeed a support number (which you can find on this page in "Contact Us" and you are limited to one support call in the first 90 days and if you have the AppleCare you have more than that available, so I'm not sure what you are whinning about (and it is whinning, trust me).
2. http://www.kelleytown.com/ikelleytown.htm#firewire
However, since I wrote that I've also found this link pretty well explaining why firewire is the only way to go as well (it's about video but the same principles apply to the iPod:
http://www.pcworld.idg.com.au/index.php/id;1847886895
3. Your computer is constantly changing whether you know it or not. Do you not apply any MS upgrades (or have them automatically applied for you?) Do you not have any antivirus on your machine (which applies its own upgrades)? Do you not, ever, ever, ever, open any email message, or download that cute little movie your friend sent you, or plug in any other device (like a digital camera or flashcard reader) or any of the other hundreds of things that change the computer environment.
It would be tempting to conclude a priori that the update you applied is now the problem, but if so, how do you explain the millions of others who apply the update without issues? The difference is in the software and settings on the witches brew that is a PC. So in a sense you are right in that the old firmware worked with the mess that is your computer and now the new one doesn't -- but it ain't up to Apple to fix your computer, and impossible for them to control the environment (oh, I guess unless you buy a Mac -- "coincidentally" Mac's use firewire for the iPod :>)
I dunno -- when 90% of all issues (100% of all connection issues) can be solved with the Adaptec 4300 I tend to have a lot less patience with folks. If you want to use the mess that is USB then you'll just have to deal with the fact that MS screwed it up big time and become more knowledgable on how to handle the problems.

HT1420 i can not access my account when i try to sign into itunes. it keeps saying the itunes store is temporarily unavialable,but i can sign into the apple website.

i cannot access my itunes account when i try to sign into itunes. it keeps saying the itunes store is temporarily unavailable, but i can sign into the apple website.

That means you have to sign into/view your account and review you account and make sure you have a valid payment method specified in your account.

My iPod touch 4th gen. Keeps giving me the error message "cannot connect to the app store when I sign in. I can open the app store and browse it but I can't download anything. I have full signal strength with my wi-fi and safari is working perfect.

My iPod touch 4th gen. Keeps giving me the error message "cannot connect to the app store when I sign in. I can open the app store and browse it but I can't download anything. I have full signal strength with my wi-fi and safari is working perfect. I turned it off and restarted it 3 times now. I have an iPad 2 and the app store works flawlessly with it. What is going on?

Same here on my lpad2. Can access the web just fine from browsers but cannot install new apps or updates in appl store. Seeing a few others reporting same issue tonight so likely an apple server issue and staff will notice it in network monitors and fix it...sometime this weekend.
Rob

Why is previewing songs in the iTunes Store causing a problem for me?

I don't have a problem playing music in my iTunes library or navigating around it, my problem is in the iTunes Store. If I select 'See All >' after searching for something in particlar then select a song and start scrolling down the page it becomes unresponsive. The 'time elapsed' freezes but the music keeps playing and I can move my cursor around the page but the page itself is at best unbelievably slow to respond and at worst completely unusable until the preview ends. The CPU usage rises to around 30% and stays at about that, fluctuating slightly, until the music stops. I've tried uninstalling iTunes and the programs that come with it and reinstalling them all but that was a waste of time.

Hello dazw724,
Thank you for providing the details of when iTunes becomes unresponsive. I found an article with steps you can take to isolate and troubleshoot an issue like this:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT1349 I cannot access the itunes store from my pc, since I can access my browser, I am online.

I have tried to access the itunes store from my pc several times, but it just locks up. I downloaded a more recent version of itunes, but that had no effect.
Since I can access the internet through my browser and my computer shows everything is online, I am stumped. Can anyone suggest something?
Thanks

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

My iPod touch with iOs 5 does not have the iTunes store app on it. How can I get it?

I have recently upgraded my touch 4g to iOs 5, and I love the new iOs. There is only one problem, the native iTunes app does NOT EXIST. I have no problem connecting to the itunes store on my pc itunes program, but my ipod touch DOES NOT HAVE THE ITUNES APP and therefore has no way to access the itunes store mobilely. Please help. I tried restoring in itunes, did so, and still do not have the itunes store app on my ipod.

You probably have restrictions set.
iPod touch User Guide (For iOS 5.0 Software)

HT203200 Hi! i keep seeing this message popping up on my itunes, intunes could not connected to the itunes store an unknown error occurred (-3212) can someone help me please?

Hi! keep seeing this message on my computer, could not connected to the itunes store unknown error occurred (3212) can someone help please?

Perhaps try the Errors 3000 through 3999 section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

I am logged in to the Itunes store on my computer but am unable to download application

I am logged into the Itunes store on my computer but am unavle to dowload an application that I purchased.
The message reads: Unable to Download Application
Pages will be available for download when you log in to the itunes Store on your computer.
I AM LOGGED IN !!! What should I do? I have restated both the Ipad and the computer and retried many times.
Am I doing something wrong?

Are you trying to download Pages via the iTunes App Store on your computer or on the iPad ? The message means that you need to download it on your computer, and you can then sync it to your iPad

Logo shows up in the Itunes store, but does not show up when it downloads

Here is my feed: http://thechristaylorshow.libsyn.com/rss
My show logo shows up in the itunes store, but it does not show up after i download it on my itunes.
What should I do? All help is quite appreciated

I checked the top episode in your feed, and it does not have an image embedded in it as is necessary to have it display when subscribing. The method for doing this using iTunes is described here:
http://homepage.mac.com/rfwilmut/notes/faq.html#coverart

HT1849 I bought an album from a store and downloaded it onto my phone I deleted it and then wanted to put it on again so I bought it off the itunes store and it charged me how can I get a refund

I bought a Chase and status cd from a hmv store , so I downloaded it onto my phone and decided to delete all of my music because it was slowing down my phone but later on I decided that I wanted it on again but I didn't know that iTunes would charge me again ,so does anyone know how I can get my money back without having to ring them up...

Hi there,
You can report an issue with your iTunes purchase using the article below.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
-Griff W.

'The iTunes Store is temporarily unable to process purchases' when downloading an app on iphone 4s

App store on iphone 4s has been working fine, but I went on it today and was unable to update any of my apps or download any new ones. After clicking install or update, and asking for my apple id password, it came up with a message saying 'iTunes Store temporarily unable to process purchases. You may continue to browse the store, but please try your purchase again later'.
How long will this last for, and is there any way to solve it?
Im from the UK btw

Me too, posted on Windows as well. Just tried again (8/5/08, 3:00 pm PST) and am currently downloading episodes 3 & 4, but now it doesn't recognize that I should be able to download episodes 1 & 2. Already bought 1 on another computer in the house to test firewall problem theory suggested by support.
Support hasn't arrived at any solutions, but they do respond and I ended up with 4 video credits, so I'm thinking I'll just re-buy the missing episodes and call it even.
I had the same problem with Mad Men season pass, got episode 1 as expected, can no longer get episode 2--has vanished as a waiting download.

I have macbook air and I can't login to the App Store, it keeps failing so I can't download apps. What can I do?

Hi,
whenever I try to login, after entering the correct password, the login window appears again and asking for the password again.
I also can't download / update none of the apps.
please help!

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Is the iTunes Store still having problems, I still can't download (uk)

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