Is the on/off button bad function a hardware problem? What can I do if a mobile company don't fix this? Besides, my phone still have the apple warranty

Hello everyone, I bought an iPhone 5 six months ago from a mobile company. now the on/off button is not working properly. I send it to this company technical service support and they didn’t fix it saying that the button problems are not covered by the warranty; moreover they say that warranty just covers software and hardware problems. First, is the on/off button bad function a hardware problem? What can I do if a mobile company don’t fix this? Besides, my phone still have the apple warranty

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How to reset forgotten Restrictions...: Apple Support Communities

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http://support.apple.com/kb/HT3964
http://support.apple.com/kb/ht1379
Ciao.

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Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
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Is the on/off button bad function a hardware problem? What can I do if a mobile company don't fix this? Besides, my phone still have the apple warranty

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