Is the only way to get your money back for unauthorised purchases to go thru the lengthy email customer support process?

Question

I want my money back and I want it now. Why doesn't apple have a phone number for urgent account problems? i got an overdrawn fee from my bank, I checked the transactions and found apple iTunes charged me 11 times in one day with the total amount being over $170.00!!!!! The only purchases I made that day were a few $1.29 inapp purchases. How do I get my money back??? And why don't they have a phone number you can contact. This is an urgent problem because not only have they charged me over $170 & Ive got a $30 overdrawn fee there are MORE transactions from apple on my bank account that are "pending". These transactions are of a similar amount & they are not for anything I have purchased! i have been forced to cancel my credit card to stop apple from doing anymore but I want my money back!

Answer 1

Thanks but unfortunately I don't have that option (I'm im Australia) so this will be day 8 that apple have my money without authorisation. The amount has now increased due to the transactions that were pending prior to me cancelling my credit card. The total is now over $300 including the overdrawn fee. It is beyond comprehension that a company the size of apple doesn't have a *real* customer service dept that handle these types of *real* problems immediately via phone contact but I guess that's the point isn't it? If we want to use the apps they provide thru their services and devices we have no choice but to put up with their primitive third world service. I sent them an email via the link you provided 4 days ago. There is no excuse for me to be STILL waiting for this problem to be resolved - none whatsoever, it is disgusting. Thanks for responding I had a feeling that was the only way to get this resolved, only it is so unbelievable I had to make sure.