Is the power adapter exchange program supported?

I put in for a replacement for my compact power adapter for my iPhone 3G on September 13. It's the 27th, and it hasn't shown up.
I've gone through Apple's voicemail tree and waited twenty minutes while the customer service rep traced my order through to a DHL tracking number. DHL's trace ends at one line: "Shipment acknowledged," which I'm pretty sure means that Apple put in the order, but never turned the package over.
Apple's position (he says) is now that it's my problem, and I should take it up with DHL. DHL will be available to handle this in 12 hours, plus time of processing. If they say it's Apple's problem, I can work my way back through Apple's voicemail tree and present a case number.
Apple tells me my power adapter is too dangerous to use, but it is dragging its feet when I try to get it replaced. This doesn't make sense. I don't have a business relationship with DHL. I was not responsible for putting the package in DHL's hands. But *they're not taking ownership for solving their problem* with DHL.
Wasn't it Apple that made the adapter negligently? Didn't I do everything I had to do, to bail them out with a recall? Didn't they blow the shipment? When did that become my problem?

To follow up: I'd put my apartment number (there are about five hundred at this address) in my address information (or Apple pulled it in with the information that goes with my Apple ID), but the number didn't make it into the shipping label. Calling DHL got the apartment number added, and they will attempt delivery tomorrow.
So calling DHL was the thing to do. I even grudgingly admit that having me make the call provided the information needed to close the case.
Two residual complaints: Apple/DHL should have formatted the address label correctly. And, DHL should have registered a shipping exception, which should have gone to Apple (or me), so I could have been told of the problem two weeks ago.

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Power adapter exchange program

Is the power adapter exchange program also available in Malaysia?

http://appadvice.com/appnn/2013/08/apples-usb-adapter-trade-in-program-available -worldwide-here-are-the-prices
Never heard of Google
and Malaysia Customer care
1-800 803-638
Are you ok to call them ................

No DHL Here - Apple Ultracompact USB Power Adapter Exchange Program

There is no DHL shipping center where I live but the message I got from the Apple Ultracompact USB Power Adapter Exchange Program is to ship via DHL; what should I do?

Mine was delivered by Fedex, with instructions inside to call DHL to pick it up for the return. Well, I don't have DHL service in my area either. After calling Applecare 4 different times in one day and spending I don't know how much time on hold, I finally talked to a human, who's expert solution was for me to take it to the post office!!!!! I explained that it had a prepaid DHL sticker on it, he said he didn't know why the Post office wouldn't honor that, or maybe I should call Fedex to come pick it back up, they would probably honor the DHL sticker too? I suggested that I would be near an Apple Store the next weekend and could take it there myself, he put me on hold for another 25-30 mins to check with someone to see if this could work. When he finally came back, he was pretty sure it would, if not they could just have DHL pick it up from them, since they use them anyway. This should not be this hard. I was sold a defective product, give me my better improved product and a simple way to get rid of the one that is going to kill me and my family without me having to make 4 phone calls, be given no real solutions to my problem, and in the end I have to come up with the answer myself.....Wonderful customer service.....

Does the power adapter of WRT54GC support 110V-240V?

I plan to buy this router if it supports 110V-240V. I saw one review on Amazon which says it does but I could not find the info anywhere on the Linksys website. Could any WRT54GC owner in US confirm it? Thanks.

the adpaters normally available will support 110V....to get a 240V , u will have to get a 3rd party adapter.

Supply on USB power adapter exchange program

Just wondering anyone who has done an online request for an exchange of their adapter got a delay recently. After visiting the Fairview mall Apple Store last Saturday, Oct 18th, they were out of stock and asked me to register online. I did and now a week later, Oct 25th, i am still waiting for a parcel to show up on my door step (there is no courier sticker anywhere near our doorway either unfortunately). The original message posted at "http://www.apple.com/ca/support/usbadapter/exchangeprogram/" said "ship within one business day when applied on the web". Just call the same Apple store at Fairview now and they have no idea why, saying they could not access information registered online in such manner; neither can they offer me help except asking me to keep waiting.
Anyone experience the same delay issue, by any chance? Would appreciate any feedback

THANKS FOR THIS INFORMATION!!

HT201557 5W USB POWER ADAPTER EXCHANGE

Has anyone in Ireland availed of this exchange and how is it done. Compu B in Grafton street don't want to know. Its European not their problem.

Good afternoon Feroxjock,
This page explains how to do the power adapter exchange -
Apple 5W European USB Power Adapter Exchange Program - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L

Adapter Exchange Program Request/Shipment Status Support or Contact Info

If I submitted an adapter exchange request online on 14 October 2008 and have not yet received the new adapter and return shipment info for the old adapter, how do I request follow-up assistance/support using the Online Assistant or directly via e-mail? The Online assistant indicates that I have no outstanding service requests and does not provide an option or contact information by which to submit a new request. Subsequent duplicate Adapter Exchange Program requests are rejected without providing a follow-up option or online/email support contact information. Please advise???

Hello PatrickPicasso,
If the Exchange Program website doesn't provide any information regarding the replacement request you will want to contact Technical Support per:
http://discussions.apple.com/thread.jspa?threadID=1847978
They will be able to check the status of the request and/or provide further assistance if necessary.
Charles H.

Lost the power adapter.

Hi,
I've lost my power adapter(ultracompact) that came with iphone 3G. However I have an old apple USB power adapter that I used for charging my ipods. When I checked the online apple store I saw that there are two different power adapters. The bigger one, which I use for charging the ipods, is not said to be compatible with iphone 3G although it is for 1st generation iphone 1st generation. Is it still possible to use the older adapter or do I have to pay for new one? Thanks.

You can still use the charger if it is USB. If you find the other one though, Apple is starting the ultracompact USB exchange program on Friday. If you have an old one that came with an iphone 3g, you can bring it in with your iphone and they will exchange it for free. They are doing this because some of the metal tongs have gotten stuck in electrecal outlets.

USB Power Adapter Takeback Program

Did USB Power Adapter Takeback Program valid to brazilian users?

Everything Apple has said about the program is here:
http://www.apple.com/support/usbadapter-takeback/
and they don't mention any limitations by country. Contact an authorized Apple service center in Brazil to see if Apple has rolled out the program in your country.
Regards.

All of a sudden even using the power adapter its only at 57% after 8 hours

I have my powerbook 1.67ghz, its plugged in and i have a couple of adapters so i dont think it is the power adapter.
it has been plugged in and only records 57% power. What does anyone think? it fluctuates between GREEN and AMBER light on the power adapter.
On the back of the computer itself i see some green lights but i dont know what they mean.
here are some of my stats: It says its NOT charging and its plugged in
Battery Information:
Battery Installed: Yes
First low level warning: No
Full Charge Capacity (mAh): 3888
Remaining Capacity (mAh): 2228
Amperage (mA): 0
Voltage (mV): 11798
Cycle Count: 33
AC Charger Information:
AC Charger (Watts): 50
Connected: Yes
Charging: No
please help
thanks
scott

Hi, Scott.
yes i am using the 65 watt power adapter...
Not when you ran System Profiler and got the results you quoted above, you weren't — at least not if System Profiler can be believed. Set the 50W adapter aside and don't use it with the Powerbook. If your alleged 65W adapter is identified by SP as a 50W adapter, it needs to be replaced with a proper one.
If you "really never use it unplugged," that may explain why your Powerbook is misbehaving. Powerbook batteries want to be used. If you don't completely discharge and recharge your battery every two to four weeks, its charge-level calibration will become very inaccurate, and it may lose capacity faster than it should.
http://www.apple.com/batteries/notebooks.html
http://support.apple.com/kb/HT1490
If the plug on the 65W adapter fits your iBook (i.e., if it's an iBook G4 rather than a G3), test the 65W adapter to make sure it charges the iBook battery properly. (This will do neither the adapter nor the iBook any harm.) If it does, it's almost certainly not at fault. The other three components of the Powerbook's charging system are the battery, the logic board, and the DC-in/Sound card. Plug the 65W adapter into a wall socket that you know is reliable and not switched. Reset your Powerbook's Power Management Unit, following the instructions in this article for your particular model. Connect the adapter to the Powerbook and let it charge for twelve hours without turning it on. Post back to let us know the results.
Other questions:
How old is your battery?
Was this battery supplied to you under Apple's replacement program for original PB batteries within a certain serial-number range? Many of the replacement batteries issued under that program seem to have been defective. They lose capacity very rapidly and prematurely (which yours hasn't done) and/or they refuse to charge even when they appear to be in good health (which yours may be doing). If your battery was supplied under the replacement program, it falls under greater suspicion.
Message was edited by: eww

Eligible adapter for USB Power Adapter Takeback Program

I found out about the USB Power Adapter Takeback Program, so I brought my third party USB Power adapter to an Apple Retailer. But they refused to take it. They said that the adapter have to look like an apple adapter to qualify. Is this true?

Hi John,
the store I found on the takeback site you listed (under Apple authorized Service providers) told me they will echange anything except look alike chargers. I gave in three chargers, look-alike and non-lookalike. They duly registered the serial numbers on the ipad and iphone and said they first have to "book it in" before they can do the exchange. They booked it in ON the October 18, 2013, so I get a call a few days later saying they looked at the chargers but "they are fine".
The takeback site doesn't actually say the charger first has to be deemed eligible, in fact it clearly states: "We are offering this special takeback program for any USB power adapter". Further, "We will ensure that these adapters are disposed of in an environmentally friendly way" seems to be the only stated reason to book them in, not to evaluate eligibiity. The spirit of the takeback in fact is spelt out on the said page when it mentions: "Apple Retail and Apple Authorized Service Providers cannot advise you on the authenticity or safety of your adapter", meaning there is no evaluation just a takeback.
A takeback which didn't happen, which hasn't made me safer, and only creates mistrust and an air of deception.
Please advise, what is the service provider meant to do in my case?

Macbook Pro gets really hot including the power adapter

Hi Guys,
Good day to you all!
I just have an inquiry about my recently purchased Macbook Pro 15-inch (non-Retina). On the first 2 days of using it by just running Mac Mail, Safari, and iTunes, it's temperature is really acceptable. However, on the 3rd day, the base of the Macbook Pro was really hot, including the Power Adapter. I even noticed that the fan was making a loud noise, just like a jet engine (just being exaggerated). But the fan activity is really unusually loud. When it got that hot, I was doing Skype with my wife, playing music in iTunes, copying photos from an external hard drive to iPhoto, and using Facebook in Safari.
What I did was I unplugged the power adapter, and let the battery reach 0% until it automatically goes to sleep. Then I will be charging it while it's off as part of the battery calibration link that I've found at the Apple support page. Also, I did the SMC reset.
I was just concerned because I don't know if I'm going to ask for a one to one exchange since it's still within the 14days return period for Apple Online Store purchase.
I hope someone can give me a suggestion and other recommendations to sort out the heat and fan issue.
Best regards,
Aris

It could if the camera wasn't properly wired and the camera was used a lot, or if the Skype software accessed the graphics chip a lot and the graphics chip was somehow damaged. A cooling pad is not a bad idea. But heating issues with Macs that present themselves with automatic shutdown are about the only one's I'd really get concerned about for the Mac. The notebook is not a laptop, and a cooling pad makes sense mostly if you are going to use it as one. Cooling it down would certainly help it regardless. If you notice a difference in performance with it, that might be worth while checking the hardware test mentioned on my tip and taking it in for. Do get AppleCare before it is a year old. That way you can bring it in and get the hardware fixed up to the third anniversary of buying the machine.

Apple's power adapter replacement program - U.S. only

Hello,
I have a macbook air.
Its power adapter has a L-shape, but I have the same problem because of strain relief.
I found that Apple's power adapter replacement program page on web, About Apple's Power Adapter Replacement Program -- U.S. only.
I think that the T-shape photo on web is just an example showing what strain relief.
When I visit the apple retail store and ask the program, they answered me that program is only available for T-shape power adapter.
is it correct? do I need to buy additional power adapter for my air?
Thank you,

Yes, that is correct.

HT1941 is the power adapter covered under apple care?

mine seems to have frayed over time. The computer is still under apple care.

Welcome to the Apple Support Communities
If it came with your Mac, it's covered by AppleCare, so Apple will replace it for free if the power adapter is broken

Is the power adapter rated 100-240v for the HP Stream 13 Laptop ?

Hi,
I want to buy it. and i want to be shore about the voltage...
.....Is the power adapter rated 100-240v for the HP Stream 13 Laptop ?
Thank You.

I might have tested it myself a few months ago, I cannot remember the results but I believe booting from the SD slot is not supported by the UEFI firmware. It is mentioned here in the comments of this Amazon review for the Stream 11: "I have not been able to boot ANYTHING from the micro-SDXC slot. I can install Ubuntu on it, but I cannot boot from it. I don't know if booting is even possible."

Is the power adapter exchange program supported?

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