Is the redemption code the same as the serial number?

is the redemption code the same as the serial number?
I am trying to register my light room five and this one letter will not fit in the box.

No.  A redemption code is used to acquire a serial number.
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

Similar Messages

  • Invalid redemption code - can't get my serial number for Adobe Acrobate XI Standard

    I keep receiving a message, "The code you entered in invalid." for my redemption code.  I used the number one and the small l and a zero and a capital O in my redeption number and still get the same message.  How do I get the serial number so that I can download my Adobe Acrobat XI Standard program that I purchased from Best Buy today?

    Hello - Is the issue still pending

  • Redemption Code problem  [branched from unrelated serial number posting]

    I'm also having a similar problem not being able to redeem my redemption code for a prepaid card on the website and hence not being able to obtain a serial number. The trial version was working fine prior to me uninstalling to install the perpetual version.

    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Redeem redemption code is finished but no serial number

    I have activated my membership with a redemption code. After that, the webpage has been closed so the next steps haven't been done. I can't do it again because the code is already been used once. I still need a serial number to use the software. What should I do?

    I assume that by "membership" you mean it is a CC subscription.
    If yes: CC does not need serial number, you just need to download the CC & activate it with the Adobe ID with which you have redeemed the code.
    CC  mostly asks for serial number if:
    1. There is no CC registered to the ID with which you had signed.
    2. There are entries of Adobe in Host files of the computer.
    3. The activation count has increased.
    Please refer to:
    Creative Cloud applications ask for serial number
    Re: Invalid serial number?
    Regards
    Rajshree

  • Redemption code will not work for serial number

    Put my code in and it says it's not been activated.

    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Are the product key and the serial number the same thing?? My product key won't work.

    My email says this: "
    Product key. Please enter it in the install process when you are asked for it."
    Except when I go to enter that in it says it isn't long enough or something

    If you have the stand-alone version of Lightroom (non- creative cloud) you will need the 24 digit serial number commencing 1160-xxxx-xxxx-xxxx-xxxx-xxxx
    If you have a redemption code you can generate a serial number here:
    https://redeem.licenses.adobe.com/getserial
    N.B. for security reasons never post serial numbers or redemption codes on-line.

  • Purchased the software but the serial number provided is invalid

    After using a trial version of elements 13 for Mac I purchased the software but received an invalid serial number

    Probably it is a redemption code and not a valid serial number.  See this link and read the entire page:
    <Redemption Code Help>
    Good luck.

  • Where do I fine the serial number of the trail version of Photoshop?

    Where do I find the serial number of the trial version of photoshop?
    MKaren4

    Serial numbers only have number characters, so if you are seeing letters you are not looking at a serial number.  You might be looking at a redemption code though.  Redemption codes are used to acquire serial numbers in situations such as yours where you buy the product from some retailer.
    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    Find your serial number quickly

  • I have replaced my computer and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid

    I purchased Adobe Photoshop Elements  in Dec 2013. I have had to buy a new computer and when I try to install and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid. What do i  need to do.
    Noel

    noelcj26 wrote:
    I purchased Adobe Photoshop Elements  in Dec 2013. I have had to buy a new computer and when I try to install and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid. What do i  need to do.
    Noel
    If you registered the product with Adobe (Version 12 and 13 required mandatory registration) then the correct serial number must be recorded in your Adobe account.  You can login and check there and also copy and paste the number to avoid any mistakes in reading the numbers.
    Good luck.

  • I am trying to install Lightroom 5 with a software download card. I get as far as entering the redemption code, receiving the serial number, then when I click download, nothing happens...

    I am trying to install Lightroom 5 with a software download card. I get as far as entering the redemption code, receiving the serial number, then when I click download, nothing happens... Now what?

    Adobe - Lightroom : For Windows
    Adobe - Lightroom : For Macintosh
    Mylenium

  • I have my redemption code but can't get the serial number for adobe photoshop elements 12 that I jus

    I'm trying to find out my serial number.  I have the redemption code but can't get the serial number for adobe photoshop elements 12 that I just purchased

    Hi KEsheppard
    Please refer the link below to get the help regarding redemption code and the serial number:
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    Let us know if it helps,
    Thanks!
    Gurleen Kaur

  • Adobe Elements redemption code? hat do you suggest? I need the serial number to activate and can't find a phone number to call anyone to help!

    I bought Adobe Elements in a box. I have looked for the redemption code and taken what appears to be a code from the back of the box, and another from the envelope. They don't work. What do you suggest? I need the serial number to activate and can't find a phone number to call anyone to help! Please contact me at [removed]
    [personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
    [This is an open forum, not Adobe support, please do not post personal information]

    Photoshop Elements is not part of the Cloud, I will move this to that forum
    Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
    Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
    -http://helpx.adobe.com/contact.html?product=photoshop-elements or
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

  • I entered the redemption code awhile ago but can't find the serial number. how do I get it now?

    I entered the redemption code awhile ago and can not find the serial number. I need to reload the bought program but need the serial number. Any ideas?@

    Direct Updates
    https://www.adobe.com/downloads/updates/
    If you happen to own a Windows machine you might be able to get the serial number by running Belarc Advisor
    http://www.belarc.com/free_download.html

  • I purchased Adobe sc6 master collection from software city and i cannot locate the redemption code, but I do have the serial number for mac, do i still need the redemption code and where would i find it?

    I purchased Adobe sc6 master collection from software city and i cannot locate the redemption code, but I do have the serial number for mac, do i still need the redemption code and where would i find it?

    Hello,
    please have a look there: https://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    >>> Redeem your redemption code in three easy steps.
    Hans-Günter

  • How long after submitting the serial number does it take to receive your Mountain Lion download code?

    I bought my new MacBook Air on July 19 and received it on 26 and on that day I followed the steps to apply for the up-to-date program for Mountain Lion.
    I finished the process and got to the final page, where upon successful completion of the forms you receive a reference code. I left that page for a few minutes and went back to copy and write down the code but the page had incurred an error and when I tried to refresh I was sent back to the start of the application process.
    After completing the same steps, I got to the serial number input window and clicked 'submit' but alas, it stated that 'This is an already claimed serial number.' as I had previously entered it on my first attempt.
    Anyway, I didn't receive any kind of confirmation email for my application and as I have mentioned, there is no way for me to recover my reference number for the first time I filled out the form.
    Has anyone else had this same issue and/or not received a confirmation email for their successful submissions and how long does it generally take to receive the Mountain Lion redemption code email from Apple?
    Thanks.

    Contact the Mac App Store Customer Service:
    http://www.apple.com/support/mac/app-store/contact.html?form=account

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