Is there a bug in Adobe Reader for Unix?

I have the most recent version of Reader as of November 2010 (I think it's 9.4.3). PDFs downloaded from the Federal Direct Loan Servicing Center (student loans) are not working right. (This affects students in the United States.) I don't know if it's their mistake or a bug, but the DL center is not answering emails!
So I hope someone can tell me if this is a bug:
When I open the PDF, there is a *toolbar* to Show/Hide forms.
I choose to *Show forms*.
Only *some* fields are fillable, others are not!
Also, when I *tab* though the fields, it tabs in a completely *mixed-up order*.
Does anyone know if this is a bug? Or do you know if the DL center makes their forms wrong?
Thanks!

Hi Terry,
For step 3, the reason might be that certain fields in the PDF is not being recognized as form fields by Acrobat/Reader or their properties make them non-fillable.
For step 4, I can comment more in case I get the pdf
Can the PDF form in question be shared?
If yes, please email it to adharATadobeDOTcom
Regards
Atanu Dhar

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