Is there a charge to diagnose a malfunctioning iPhone

My iPhone 5 was stolen, so Im having to use my iPhone 3G until i can get another one. The problem is, when I attempt to update it, iTunes gives me an error message saying;
The iPhone "iPhone" could not be restored. An unknown error occurred (1015).
***I am not trying to jailbreak an iphone nor am I asking anything related to doing such an act*****

http://support.apple.com/kb/TS3694?viewlocale=en_US
Error 1015: This error is typically caused by attempts to downgrade the software for an iPhone, iPad, or iPod touch. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version isn't supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you're now trying to restore to an authorized, default state.

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Is there a charge to diagnose a malfunctioning iPhone

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