Is there a diagnostic test to detect hardware or software problems?
Hi All
Is there a way to run a diagnostics test to find if there is a hardware problem? or software problem? or even a computer history that I can pull up that shows what led up to the crash? (...like in iDVD
I was working on several large video projects in FCP and my space became limited on both my internal drives ( Hitachi and Macintosh)_
I moved files to the Trash bin and when I hit delete, the screen went grey, the fans went into high gear, and an error message came up stating that I'm required to shut down the computer by holding down the ON button. (Crash)
Is this is "blues singin' time" or is there hope to this scenario. Is there a way to run a diagnostics test to find if there is a hardware problem? or software problem? or even a computer history that I can pull up that shows what led up to the crash? (...like in iDVD)
I reinstalled MAC OS X v 10.4.11 but I'm getting the same results.
Processor: 4 x 2.5 GHz PowerPC C5
Memory 4,5 GB DDR2 SDRAM
Thanking All in advance.
Your Mac should have come with an Apple Hardware Test on the DVD that came with your Mac.
For software, run First Aid that is part of Disk Utility on the DVD that came with your Mac or the Tiger install DVD. For directory corruption, the best is DiskWarrior that you have to buy.
Will it boot in Safe Mode? See
What is Safe Boot, Safe Mode? (Mac OS X)
http://docs.info.apple.com/article.html?artnum=107392
Takes a while to run, but it usually "fixes" problems.
Resolve startup issues and perform disk maintenance with Disk Utility and fsck
http://docs.info.apple.com/article.html?artnum=106214
Cheers, Tom
Similar Messages
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Safari keeps crashing, hardware or software problem?
Safari keeps crashing. Also tried Google Chrome but had problems with that as well. Is this a hardware or software problem?
Process: com.apple.WebKit.WebContent
Path: /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com. apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Identifier: com.apple.WebKit.WebContent
Version: 9537 (9537.74.9)
Build Info: WebKit2-7537074009000000~3
Code Type: X86-64 (Native)
Parent Process: ???
Responsible: Safari
User ID: 502
Date/Time: 2014-03-20 16:20:19.611 +0100
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: C00000D-CF00-7000-000E-4BBEVEW00
Sleep/Wake UUID: AAAACA16-)BAFG-4CF4-9BB9-433AB2AFAE18
Crashed Thread: 8 JavaScriptCore::Marking
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000004
VM Regions Near 0x4:
-->
__TEXT 0000000104657000-0000000104658000 r-x/rwx SM=COW /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com. apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Application Specific Information:
Bundle controller class:
BrowserBundleController
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.JavaScriptCore 0x00007fff8e1d45d3 JSC::JSString::visitChildren(JSC::JSCell*, JSC::SlotVisitor&) + 35
1 com.apple.JavaScriptCore 0x00007fff8e1d42f4 JSC::SlotVisitor::drain() + 388
2 com.apple.JavaScriptCore 0x00007fff8e1d28e6 JSC::Heap::markRoots() + 550
3 com.apple.JavaScriptCore 0x00007fff8e1d2069 JSC::Heap::collect(JSC::Heap::SweepToggle) + 233
4 com.apple.JavaScriptCore 0x00007fff8e1d1cd7 JSC::DefaultGCActivityCallback::doWork() + 167
5 com.apple.JavaScriptCore 0x00007fff8e1d1914 JSC::HeapTimer::timerDidFire(__CFRunLoopTimer, void) + 164
6 com.apple.CoreFoundation 0x00007fff93f8d564 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
7 com.apple.CoreFoundation 0x00007fff93f8d09f __CFRunLoopDoTimer + 1151
8 com.apple.CoreFoundation 0x00007fff93ffe5aa __CFRunLoopDoTimers + 298
9 com.apple.CoreFoundation 0x00007fff93f488e5 __CFRunLoopRun + 1525
10 com.apple.CoreFoundation 0x00007fff93f480b5 CFRunLoopRunSpecific + 309
11 com.apple.HIToolbox 0x00007fff92f05a0d RunCurrentEventLoopInMode + 226
12 com.apple.HIToolbox 0x00007fff92f057b7 ReceiveNextEventCommon + 479
13 com.apple.HIToolbox 0x00007fff92f055bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
14 com.apple.AppKit 0x00007fff95f943de _DPSNextEvent + 1434
15 com.apple.AppKit 0x00007fff95f93a2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
16 com.apple.AppKit 0x00007fff95f87b2c -[NSApplication run] + 553
17 com.apple.AppKit 0x00007fff95f72913 NSApplicationMain + 940
18 com.apple.XPCService 0x00007fff9702bc0f xpcmain + 385
19 libxpc.dylib 0x00007fff914b5bde xpc_main + 399
20 com.apple.WebKit.WebContent 0x0000000104657ba0 0x104657000 + 2976
21 libdyld.dylib 0x00007fff99be75fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff95c6ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff92d0cf08 pthreadwqthread + 330
2 libsystem_pthread.dylib 0x00007fff92d0ffb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff95c6f662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8ccff43d dispatchmgr_invoke + 239
2 libdispatch.dylib 0x00007fff8ccff152 dispatchmgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff95c6aa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff95c69d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff93f49155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff93f48779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff93f480b5 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x00007fff9613416e _NSEventThread + 144
6 libsystem_pthread.dylib 0x00007fff92d0b899 pthreadbody + 138
7 libsystem_pthread.dylib 0x00007fff92d0b72a pthreadstart + 137
8 libsystem_pthread.dylib 0x00007fff92d0ffc9 thread_start + 13
Thread 4:: WebCore: Scrolling
0 libsystem_kernel.dylib 0x00007fff95c6aa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff95c69d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff93f49155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff93f48779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff93f480b5 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff93ffd811 CFRunLoopRun + 97
6 com.apple.WebCore 0x00007fff8ce83d44 WebCore::ScrollingThread::initializeRunLoop() + 244
7 com.apple.JavaScriptCore 0x00007fff8e1aac5f ***::wtfThreadEntryPoint(void*) + 15
8 libsystem_pthread.dylib 0x00007fff92d0b899 pthreadbody + 138
9 libsystem_pthread.dylib 0x00007fff92d0b72a pthreadstart + 137
10 libsystem_pthread.dylib 0x00007fff92d0ffc9 thread_start + 13
Thread 5:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff95c6aa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff95c69d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff93f49155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff93f48779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff93f480b5 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff8fc09967 + + 348
6 com.apple.Foundation 0x00007fff8fc0976b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00007fff92d0b899 pthreadbody + 138
8 libsystem_pthread.dylib 0x00007fff92d0b72a pthreadstart + 137
9 libsystem_pthread.dylib 0x00007fff92d0ffc9 thread_start + 13
Thread 6:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff95c6e716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff92d0dc3b pthreadcond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff8e1b5e16 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore 0x00007fff8e1b5935 JSC::BlockAllocator::blockFreeingThreadMain() + 117
4 com.apple.JavaScriptCore 0x00007fff8e1aac5f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff92d0b899 pthreadbody + 138
6 libsystem_pthread.dylib 0x00007fff92d0b72a pthreadstart + 137
7 libsystem_pthread.dylib 0x00007fff92d0ffc9 thread_start + 13
Thread 7:: JavaScriptCore::Marking
0 com.apple.JavaScriptCore 0x00007fff8e1d46db JSC::JSString::visitChildren(JSC::JSCell*, JSC::SlotVisitor&) + 299
1 com.apple.JavaScriptCore 0x00007fff8e1d42f4 JSC::SlotVisitor::drain() + 388
2 com.apple.JavaScriptCore 0x00007fff8e1d3f27 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 343
3 com.apple.JavaScriptCore 0x00007fff8e1b62ba JSC::GCThread::gcThreadMain() + 74
4 com.apple.JavaScriptCore 0x00007fff8e1aac5f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff92d0b899 pthreadbody + 138
6 libsystem_pthread.dylib 0x00007fff92d0b72a pthreadstart + 137
7 libsystem_pthread.dylib 0x00007fff92d0ffc9 thread_start + 13
Thread 8 Crashed:: JavaScriptCore::Marking
0 com.apple.JavaScriptCore 0x00007fff8e1d435b JSC::SlotVisitor::drain() + 491
1 com.apple.JavaScriptCore 0x00007fff8e1d3f27 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 343
2 com.apple.JavaScriptCore 0x00007fff8e1b62ba JSC::GCThread::gcThreadMain() + 74
3 com.apple.JavaScriptCore 0x00007fff8e1aac5f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff92d0b899 pthreadbody + 138
5 libsystem_pthread.dylib 0x00007fff92d0b72a pthreadstart + 137
6 libsystem_pthread.dylib 0x00007fff92d0ffc9 thread_start + 13
Thread 9:: JavaScriptCore::Marking
0 com.apple.JavaScriptCore 0x00007fff8e1d4e4d JSC::JSObject::visitChildren(JSC::JSCell*, JSC::SlotVisitor&) + 429
1 com.apple.JavaScriptCore 0x00007fff8e1d74c5 JSC::JSFunction::visitChildren(JSC::JSCell*, JSC::SlotVisitor&) + 21
2 com.apple.JavaScriptCore 0x00007fff8e3fa2d6 JSC::JSBoundFunction::visitChildren(JSC::JSCell*, JSC::SlotVisitor&) + 22
3 com.apple.JavaScriptCore 0x00007fff8e1d438d JSC::SlotVisitor::drain() + 541
4 com.apple.JavaScriptCore 0x00007fff8e1d3f27 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 343
5 com.apple.JavaScriptCore 0x00007fff8e1b62ba JSC::GCThread::gcThreadMain() + 74
6 com.apple.JavaScriptCore 0x00007fff8e1aac5f ***::wtfThreadEntryPoint(void*) + 15
7 libsystem_pthread.dylib 0x00007fff92d0b899 pthreadbody + 138
8 libsystem_pthread.dylib 0x00007fff92d0b72a pthreadstart + 137
9 libsystem_pthread.dylib 0x00007fff92d0ffc9 thread_start + 13
Thread 10:: QTKit: listenOnDelegatePort
0 libsystem_kernel.dylib 0x00007fff95c6aa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff95c69d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff93f49155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff93f48779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff93f480b5 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff93ffd811 CFRunLoopRun + 97
6 com.apple.QTKit 0x00007fff90f53f3c listenOnDelegatePort + 385
7 libsystem_pthread.dylib 0x00007fff92d0b899 pthreadbody + 138
8 libsystem_pthread.dylib 0x00007fff92d0b72a pthreadstart + 137
9 libsystem_pthread.dylib 0x00007fff92d0ffc9 thread_start + 13
Thread 11:: QTKit: listenOnNotificationPort
0 libsystem_kernel.dylib 0x00007fff95c6aa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff95c69d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff93f49155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff93f48779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff93f480b5 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff93ffd811 CFRunLoopRun + 97
6 com.apple.QTKit 0x00007fff90f54404 listenOnNotificationPort + 353
7 libsystem_pthread.dylib 0x00007fff92d0b899 pthreadbody + 138
8 libsystem_pthread.dylib 0x00007fff92d0b72a pthreadstart + 137
9 libsystem_pthread.dylib 0x00007fff92d0ffc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff95c6ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff92d0cf08 pthreadwqthread + 330
2 libsystem_pthread.dylib 0x00007fff92d0ffb9 start_wqthread + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff95c6ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff92d0cf08 pthreadwqthread + 330
2 libsystem_pthread.dylib 0x00007fff92d0ffb9 start_wqthread + 13
Thread 8 crashed with X86 Thread State (64-bit):
rax: 0x000000010de126f0 rbx: 0x00000000ffffffb5 rcx: 0x0000000000000004 rdx: 0x000000010f8d0000
rdi: 0x000000010bbd1830 rsi: 0x0000000000000082 rbp: 0x0000000109211e70 rsp: 0x0000000109211e40
r8: 0x0000000000000001 r9: 0x0000000116b0f000 r10: 0x000000010af1a740 r11: 0x0000000018ef92fe
r12: 0x0000000107c7c000 r13: 0x00007fff7c55b278 r14: 0x00007fff7c55c268 r15: 0x00007fff7c55bea8
rip: 0x00007fff8e1d435b rfl: 0x0000000000010202 cr2: 0x0000000000000004
Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x104657000 - 0x104657ff4 com.apple.WebKit.WebContent (9537 - 9537.74.9) <46AD5B20-A90A-329C-8A8C-18A9062AA559> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com. apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
0x104660000 - 0x104660fff WebProcessShim.dylib (7537.74.9) <D688F5E3-16BC-3856-A9A2-8524B7C85002> /System/Library/PrivateFrameworks/WebKit2.framework/WebProcess.app/Contents/Mac OS/WebProcessShim.dylib
0x10a8cb000 - 0x10a8ddff7 com.apple.webcontentfilter.framework (5.1 - 5.1) <81289FEE-C191-3434-9394-543B00B24522> /System/Library/PrivateFrameworks/WebContentAnalysis.framework/WebContentAnalys is
0x10fb10000 - 0x10fb14ffd com.apple.audio.AppleHDAHALPlugIn (2.6.0 - 2.6.0f1) <82D2F703-F961-3298-B06F-14B772D23C7B> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0x123400000000 - 0x12340047bff7 com.apple.driver.AppleIntelHD4000GraphicsGLDriver (8.24.11 - 8.2.4) <AD8822DB-4408-36A5-B524-04476A8E0245> /System/Library/Extensions/AppleIntelHD4000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD4000GraphicsGLDriver
0x7fff68c4e000 - 0x7fff68c81817 dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld
0x7fff8bf96000 - 0x7fff8bf9eff7 com.apple.AppleSRP (5.0 - 1) <ABC7F088-1FD5-3768-B9F3-847F355E90B3> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
0x7fff8bf9f000 - 0x7fff8c105fff libGLProgrammability.dylib (9.6) <8807FAD2-11E2-3293-89D8-397B87334138> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x7fff8c106000 - 0x7fff8c16afff com.apple.datadetectorscore (5.0 - 354.3) <B92E87D1-2045-3AB2-AE3F-8F948B30518A> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff8c16b000 - 0x7fff8c59effb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff8c59f000 - 0x7fff8c5abff7 com.apple.OpenDirectory (10.9 - 173.90.1) <E5EF8E1A-7214-36D0-AF0D-8D030DF6C2FC> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff8ccfc000 - 0x7fff8cd16fff libdispatch.dylib (339.90.1) <F3CBFE1B-FCE8-3F33-A53D-9092AB382DBB> /usr/lib/system/libdispatch.dylib
0x7fff8cd17000 - 0x7fff8cda0fff com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff8cdac000 - 0x7fff8dbfafff com.apple.WebCore (9537 - 9537.74.11) <9683BA7C-A04B-3E33-B195-DCF1C2CABF95> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x7fff8dc44000 - 0x7fff8dc6cffb libxslt.1.dylib (13) <C9794936-633C-3F0C-9E71-30190B9B41C1> /usr/lib/libxslt.1.dylib
0x7fff8dc6d000 - 0x7fff8dc9efff com.apple.MediaKit (15 - 709) <23E33409-5C39-3F93-9E73-2B0E9EE8883E> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x7fff8dd44000 - 0x7fff8dd97fff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x7fff8dd98000 - 0x7fff8ddc9ff7 libtidy.A.dylib (15.12) <BF757E3C-733A-3B6B-809A-A3949D46466E> /usr/lib/libtidy.A.dylib
0x7fff8ddca000 - 0x7fff8ddd5fff libkxld.dylib (2422.90.20) <EF476345-7A69-3AC0-95ED-0196FB8910CB> /usr/lib/system/libkxld.dylib
0x7fff8ddd6000 - 0x7fff8de24fff libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
0x7fff8de25000 - 0x7fff8de9cfff com.apple.CoreServices.OSServices (600.4 - 600.4) <36B2B009-C35E-3F21-824E-E0D00E7808C7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff8e130000 - 0x7fff8e138ff7 com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <98BBB3E4-6239-3EF1-90B2-84EA0D3B8D61> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff8e139000 - 0x7fff8e154ff7 libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
0x7fff8e1a1000 - 0x7fff8e518ffa com.apple.JavaScriptCore (9537 - 9537.74.4) <0942FE6B-3152-30FC-B92A-92A1C29C5295> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff8e51a000 - 0x7fff8e5d2ff7 com.apple.DiscRecording (8.0 - 8000.4.6) <CDAAAD04-A1D0-3C67-ABCC-EFC9E8D44E7E> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff8e869000 - 0x7fff8e8b0ff7 libcups.2.dylib (372.2) <37802F24-BCC2-3721-8E12-82B29B61B2AA> /usr/lib/libcups.2.dylib
0x7fff8e8c4000 - 0x7fff8e8caff7 libsystem_platform.dylib (24.90.1) <3C3D3DA8-32B9-3243-98EC-D89B9A1670B3> /usr/lib/system/libsystem_platform.dylib
0x7fff8e8cb000 - 0x7fff8e8cbfff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff8e9c9000 - 0x7fff8e9d0ff3 libcopyfile.dylib (103) <5A881779-D0D6-3029-B371-E3021C2DDA5E> /usr/lib/system/libcopyfile.dylib
0x7fff8ec6b000 - 0x7fff8ec6dff7 com.apple.securityhi (9.0 - 55005) <405E2BC6-2B6F-3B6B-B48E-2FD39214F052> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff8ec6e000 - 0x7fff8ec71ffc com.apple.IOSurface (91 - 91) <07CA8A59-1E32-3FB6-B506-18DAF58A8CE0> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8ec72000 - 0x7fff8ec9eff7 com.apple.framework.SystemAdministration (1.0 - 1.0) <6FD03EF6-32B6-397D-B9D7-D68E89A462F5> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
0x7fff8ec9f000 - 0x7fff8eccefd2 libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib
0x7fff8eccf000 - 0x7fff8f005fff com.apple.MediaToolbox (1.0 - 1273.49) <AB8ED666-6D15-3367-A033-F4A8AD33C4E0> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff8f006000 - 0x7fff8f007ff7 libodfde.dylib (20) <C00A4EBA-44BC-3C53-BFD0-819B03FFD462> /usr/lib/libodfde.dylib
0x7fff8f008000 - 0x7fff8f011ff3 libsystem_notify.dylib (121) <52571EC3-6894-37E4-946E-064B021ED44E> /usr/lib/system/libsystem_notify.dylib
0x7fff8f012000 - 0x7fff8f041ff5 com.apple.GSS (4.0 - 2.0) <62046C17-5D09-346C-B08E-A664DBC18411> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
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0x7fff99be4000 - 0x7fff99be7ff7 libdyld.dylib (239.4) <CF03004F-58E4-3BB6-B3FD-BE4E05F128A0> /usr/lib/system/libdyld.dylib
0x7fff99be8000 - 0x7fff99c16ff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x7fff99c17000 - 0x7fff99c81ff7 com.apple.framework.IOKit (2.0.1 - 907.90.2) <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 4
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 663
thread_create: 1
thread_set_sSafari keeps crashing. Also tried Google Chrome but had problems with that as well. Is this a hardware or software problem?
When you have problems with multiple browsers, that could be an indication that the startup disk needs repairing or you need to restore OS X.
Launch Disk Utility located in HD > Applications > Utillities
Select the startup disk on the left then select the First Aid tab.
Click: Verify Disk (not Verify Disk Permissions)
If DU reports errors, restart your Mac while holding down the Command + R keys. From there you should be able to access the built in utilities in OS X Recovery to repair the startup disk and restore OS X if necessary.
Make sure to back up all important files first before using OS X Recovery.
OS X Recovery does require a broadband high speed internet connection. -
Windows xp pro stalls - blank screen- hardware or software problem?
Hi Guys,
My system is about one month old and has been awesome in performance and graphics.
Suddenly it (windows xp pro) stalls after flashing the windows loading screen and it goes blank. Looks like a software problem?
I am posting on this forum because when I check cmos, no hard drives are registered.
I can't get into safe mode, can't get past the administrator/user screen because no mouse operates here and can't select icons with the keyboard.(No admin passwords were set up anyway)
Booting from CD, repair console doesn't work because it can't find any hard drive.
Reluctant to do a complete reinstall because of precious stuff on the hard drive.
Using f8, "last known good..." just gives the same blank screen.
Using floppy boot, no other drives are recognized.
If my root directory has been wiped out by a virus or something, how come it gets past post and starts to load windows? If it's merely the graphics driver or similar not loading, how come the cmos shows no hard drive?
Is this a hardware or software problem? Any help much appreciated.THE ANSWER !!
Hi Guys,
I finally got to talk to the guy who set up this system and he said that it is normal for RAID drives not to show on BIOS/CMOS. 'Think of it like a vrtual drive' he said. When the black and white initialization screen shows something like: 'Nividia Stripe-healthy'...then THAT is the hard-drive.
He said that as long as Windows was getting to the loading screen, that means that the computer itself was functioning okay, so don't worry about BIOS, the problem is a file corruption in windows, or virus etc.
Also he said that when trying to use recovery console or reinstall windows, because the system can only read the RAID drives through a SCSI interface, you have to load the Nvidia SCSI drivers from floppy by pressing f6 when asked to at the bottom of the pale blue screen (from Windows cd boot), before trying to do anything with windows (or windows will just tell you it can't read the drives, as it did before with me.)
So in the end, I reinstalled windows by that method and everyting seems fine so far. YAY!
Thanks you people for being kind enough to help someone out. I really appreciate it. -
I'm having trouble with my new iPhone.it seems it likes to turn it self off for no reason at all.i would like to know is this a hardware or software problem or just a iPhone problem i don't know.
basic troubleshooting steps from the User Guide are restart, reset, restore from backup, restore as new.
Have ANY of these been tried? -
Is black screen for iPhone hardware or software problem
Is black screen for iPhone hardware or software problem.
Don't know until you troubleshoot. First step is a reset:
hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss) -
My Iphone4 microphone only works on wi-fi (FaceTime orTango. Is this a hardware or software problem?
My Iphone4 microphone only works on FaceTime or Tango. I cannot speak on a regular phone call. Is this a hardware or software problem?
Get help with hardware features on your iPhone, iPad, and iPod touch - Apple Support
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HT1414 my iphone 4s the wifi grayed out!! is it hardware or software problem?
my iphone 4s the wifi grayed out!! is it hardware or software problem?
Hello EAB007,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Wi-Fi settings grayed out or dim
http://support.apple.com/kb/ts1559
Best of luck,
Mario -
Qosmio G55 CPU's running slow on Vista 64 and Win 7 (64), no hardware or software problems found
I have what I believe is a hardware problem causing slow cpu clocking and 100% cpu utilization, even though the processors and hardware check out okay and I can't find any performance problems other than the slow cpu's. Any ideas where else to look, aside from what's listed below?
A few weeks ago, my Qosmio G55-804 on Vista 64 SP2 suddenly became very slow. In Task Manager and sysinternals procexp64, both cpu's stayed at nearly 100% all the time. I stay current on patches, updates, drivers, anti-virus, BIOS (2.30), do regular full malware scans and defrags, and use a dedicated 8GB SSD contiguous pagefile. I upgraded to Win 7 (64) SP1, and rechecked all drivers, but the problem remained. Using Windows Performance Toolkit 7.1, I was unable to locate any cpu hogs or other performance problems.
The device manager shows all devices working okay. The BIOS debug test passed all hardware, as did the Windows Memory Diagnostic, and Toshiba PC Diag. The Intel Processor Diagnostic Tool passed both CPU's on all tests.
However, HWINFO64 showed that both CPU's were running at only 1/4 to 1/3 of their rated 2 GHz speed. The Windows Experience score dropped from 4.3 to 1.2. The BIOS processor clocking is set to ALWAYS HIGH, as are the power plans.
The Intel processor diagnostic shows:
--- IPDT64 - rev 1.17.0.0 ---
--- Reading CPU Manufacturer ---
Expected --> GenuineIntel Detected --> GenuineIntel Found --- Genuine Intel Processor ---
--- Temperature Test --- Temperature Test Passed!!! Temperature = 41 degrees C below maximum.
--- Reading Brand String --- Detected Brand String: Intel Core2 Duo P7350 2.00GHz Brand String Test Passed!!! --- Reading CPU Frequency --- Expected CPU Frequency is --> 2.00 Detected CPU Frequency is --> 2.03935 CPU Frequency Test Passed!!!
--- Reading FSB --- Expected FSB : --> 1067 Detected) FSB : --> 1067 CPU FSB Test Passed!!!
--- Running Base Clock test --- --- This CPU does not support base clock test ---
--- Running Floating Point test --- Million Floating Points per Second, MFLOPS --> 14.4 Floating Point Test Pass --- --- Running Prime Number Generation Test --- Operation Per Second--> 166145 Prime Number Generation Test Pass ---- Reading Cache Size --- - Detected L1 Data Cache Size --> 2 x 32 - Detected L1 Inst Cache Size --> 2 x 32 - Detected L2 Cache Size --> 3072 - Detected L3 Cache Size --> Not Detected. Cache Size Test Passed!!!
--- Determining MMX - SSE capabilities ---
--- CPU FEATURES DETECTION FOR ---
--- MMX/SSE/SSE2/SSE3/SSSE3/SSE4.1/SSE4.2 --- MMX - Intel MMX Technology Feature Supported --> Yes---> PASS SSE
- Streaming SIMD Extensions Feature Supported --> Yes---> PASS SSE2
- Streaming SIMD Extensions 2 Feature Supported --> Yes---> PASS SSE3 - Streaming SIMD Extensions 3 Feature Supported --> Yes---> PASS
SSSE3 - Supplemented SSE 3 Feature Supported --> Yes---> PASS
SSE4.1 - Streaming SIMD Extensions 4.1 Feature Supported --> Yes---> PASS
SSE4.2 - Streaming SIMD Extensions 4.2 Feature Supported --> No ---> No Test Required Test
Cycle Count = 100 --- MMX_SSE - capabilities check complete --- MMX - SSE Testing Passed !!
--- Determining AVX AES PCLMULQDQ capabilities ---
--- CPU FEATURES DETECTION FOR ---
--- AVX/AES/PCLMULQDQ --- AVX - Advanced Vector Extensions Supported --> No
AVX OS Support - AVX Operating System Supported --> No ---> No Test Required
AES - Advanced Encryption Standard Supported --> No ---> No Test Required
PCLMULQDQ - Polys Carry-Less Multiply Supported --> No ---> No Test Required
--- AVX AES PCLMULQDQ capabilities check complete
--- AVX Compare Test Result --- Not Tested
AES Test Result --- Not Tested
PCLMULQDQ Test Result --- Not Tested No
AVX AES PCLMULQDQ Tests required --- IMC NOT Supported on this Processor ---
--- Intel(R) 6 Series Chipset or Intel(R) C200 Series Chipset Not Detected ---
..Platform Controller Hub Test only supported
Intel(R) 6 Series Chipset or Intel(R) C200 Series Chipset.. ..Skipping Platform Controller
Hub Test.. Skipping
Platform Controller Hub Test ..
Query 4.. --- Querying for Intel(R) Integrated Graphics Device (IGD) ---
..Intel(R) Integrated Graphics Device not supported on this processor.. ..Skipping Intel(R) Integrated Graphics Device Presence Test..
--- CPU Load --- --- Load Level = 8 CPU Load Passed!!!
--- Temperature Test --- Temperature Test Passed!!! Temperature = 41 degrees C below maximum.I ran an analysis of my system with AIDA64 Extreme (attached). It gives a fairly complete description of hardware, firmware, drivers, OS, etc. It's somewhat of a "too much information" problem. I may have everything needed to identify the problem, but I don't think I'd know if if I saw it.
Attachments:
AIDA64 Report.txt 566 KB -
New 15" Screen Issue: It's NOT a Hardware or Software Problem!!
So, just brought my PB in to an independent, certified Apple tech.
Bottomline from his perspective was that it is neither a hardware or software issue. His opinion was that Apple is putting in cheaper LCDs!!! To his eyes - ane experience - they look like the cheaper one put in many Wintel books.
That said, we can't expect a software or hardware solution EXCEPT total replacement of the LCD - which personally I don't see happening. Now we know why this version of the PB offered more features at a cheaper price. They skimped on the screen!!!
The good news. it is not an issue for the 17"!!
As for all of us "stuck" with one? I'm afraid, not much can be done or expected from Apple at this point. The techs are not lying to you when they say it's "within spec." For these lower quality screens it is.
So, that's it as far as I'm concerned. Question answered. Not the answer I wanted to hear. But, it is the one I expected. It will be interesting to see if Apple uses these screens on the next release of PBs.Not sure that the LCD screen is so cheap. The lines are not produced by bad packaging of the pixels units, because they fully disappear when using pure colors, and are just apparent in mid tones.
My guess is that this has something to do with an inadequate coupling btw the video board and the screen. This does not mean that this can be repaired in keeping the same hardware configuration. This rather means to me that the screen deserves a more adapted piece of equipment to work with.
I have an exemple of a low price Dell LCD screen at home (and an exemple of very good Sony as well). The Dell displays faint lines, but they do not disappear on the right sausage boy when moving the crankycat safari window. The Sony is just perfect.
Hope is not totally gone..but I did send back my powerbook for a refund just in case there is none. -
Hardware or software problem? non-responsive non-stuck power button
Power button suddenly stopped responding.
It is not stuck as it clicks.
Arbitrarly, the phone would go on sleep while using as if someone pressed the power button! and right after the phone give me "Slide to shut down" as if someone pressed the power button for 3 seconds.
This happen when i'm on a call, and more when it is just there on my desk without me touching it.
As i didn't touch the phone and it does that, i guessed it is a software problem.
I preformed an OS update and the problem still there.
I'm in Dubai, and the weather is very hot and very humid, so i thought it is a hardware problem, but again, how would it do what it does suddenly without me even touching the unit!!!
We don't have Apple store here, just some retailers.
Anyone with similar experience?Try going into iTunes and on the same page you find the update option there should be a button to restore. I suggest restoring to factory settings and setting it up as a new phone first before restoring from a back up. If the home button works any better then it was a software problem and I don't recommend restoring from the back up if it works because the back up could carry over the software glitch with it.
If the restore did not fix it then it is a hardware problem.
Also, if it is very hot and humid where you are your phone could be getting water damage without you realizing it. Check the headphone jack to see if it has turned red. -
Hardware or Software Problem: Firewire Keeps Disconnecting
Hi. The My Book Studio from Western Digital, external hard drive disconnected but when I reconnect it, it won't mount because it can't even be seen by the iMac on both Windows (Bootcamp) and OS X Mountain Lion 10.8.2. I checked it's own SMART diagnostics tool and it says, it's a pass (I also used it's quick test which also says it's pass). If I connect a USB cable though it works fine but I'd rather use the Firewire.
I got to mount it when I flashed the My Book's firmware to the latest once. After that, that method doesn't work anymore. I resetted the SMC and the the PRAM just now, this one mounted. So far so good. I'm not sure if it'll disconnect and never mount again but could this be a software problem or a hardware problem. Is it the iMac's hardware or the My Book? Is it OS X or the software that My Book uses which is came with this external hardisk.
Thank you in advance.
God bless.Hi. It's most probably a Mountain Lion bug coz' it started after upgrading to that (I've checked the cables, it's got power and is working fine. I've sprayed it and the Firewire on the iMac with contact cleaner, dosed it with compressed air too):
https://discussions.apple.com/thread/4174723?start=0&tstart=0
Thanks for the reply. -
Hi
Every six weeks or so, my IMAC G5 slows down until it doesn't respond (pinwheels galore).
Ultimately I run disk utility from the Leopard Disk, but verify disk and repair disk both fail. So I erase the hard drive and re-install. Everything is then great for about six weeks until I start waiting for godot again...
How can I tell if this is a hardware or software issue? I'm sick of doing this, so if the solution is hardware I'd be willing to get new hardware. I don't want to get new hardware, and then have the same problem when I transfer of the data.
Any help would be appreciated.
Thanks,
Rob
Message was edited by: RKS1971How much free space do you have on your hard drive? Do you allow the computer to perform its regular maintenance tasks? You can use OnyX to clear your caches, and how much RAM do you have? Increasing that might speed things up as well. Make sure your trash is emptied as well.
These are a few things you can do to speed your machine up, you can also clear out deadwood, run [whatsize|http://www.versiontracker.com/dyn/moreinfo/macosx/44018] to see if anything you don't use is taking up lots of space. -
What is the difference between Apple Diagnostic test and Apple hardware test?
I've just been wondering if one is better than the other? My mac shipped with apple hardware test, and I'm curious if the newer Apple Diagnostics is better
Apple Diagnostics is better, but no Mac model can use both it and the Apple Hardware Test.
(122151) -
Pages sometimes take as long as a minute to load. Other times they're just "there" like they should be.
I don't know what info would be helpful in figuring this out. It's not a certain website or time of day. I've got cable internet, a netgear router, and an arris modem. I'm running OS 10.5.8 and I believe I have all the current updates for the airport.rcote wrote:
Didn't seem to work. The only account I had was the Automatic. I made a new one, and it did the same thing.
Are you talking about Locations? Not that, i meant the list on the left, use the - and + buttons at the bottom to delete/add connections ... deleting the old connection and creating a new one always works for me. Click the AirPort and click - then click + and add a new AirPort and configure it. -
Hardware or Software Problem?? "Hang" Time issue
I have no definitive answer or resolution thus far for this
problem in the forums and wanted to re-summarize it here, one more time, to see if anyone has
any other suggestions before i toss in the towel on self-repair efforts and invest in Apple Service.
Problem:
On a dual MDD G4 1.25, which i normally boot/use OS 9 on)
there is now a system 'hang time' of anywhere from 15-25 secs. in various circumstances including:
On boot-up, just after the Finder has loaded, I can move the mouse cursor but the Mac won't respond to clicks for up to 15-20 secs. Then, the "buffered clicks" get executed at once.
This hang time also occurs within certain applications, and on startup of IE Explorer there is an abnormal delay between the Open command and completion of startup cycle(opening to Home Page).
At first it appears a system freeze, but then ultimately system interactivity resumes eventually.
This machine is on a high-end Tripp-Lite power conditioner in a recording studio.
The problem seemed to begin after a day where i had multiple power fluctuations/outages requiring cold reboot several times.
I have swapped out both 512 Dimms and tried running with each separately and the problem remained.
TechTools has been run, OSX Permission Repairs run/re-run..
and i've done an OS 9-only "restore/reinstall" of that
System. I also ran a defragmentation off of techtools.
Memory 'tested' as okay.
My internal HD is a 160g, one partition.
Since the problem occurs within OS 9 and i did reinstall that system, i would tend to think that rules out the System.
I can't detect any similar problem under OSX!
Things tried that didn't resolve it:
Emptying Servers Folder in the System Folder. Desktop Rebuild, PRAM/NVRAM resets, VM Off, Extensions OFF restart, (no change), Startup Items Folder/Prefs Folder EMPTIED and restart; no change. All Devices (USB/Firewire & Cable Modem, Keyboard/Mouse) disconnected/Restart; no change.
MemTest run on Dimms; Reported as OK.
Is there any point in reinstalling Sys software given all
this, or any ideas on what else to try?
Thanks,
MikeA. Invest in a UPS to go with your line conditioner.
B. Run Apple Hardware Test
C. PMU reset and/or reset-nvram in Open Firmware.<<
Hi and Thanks. Yes a UPS is on order.
As to resolving the existing problem, I have performed
Steps B and C. The problem was unchanged.
<div class="jive-quote">Are you working off one drive? two? same bus or separate?<<</div>
One 160g drive (same bus, one large partition).
Might want to zero your drives, even invest in a couple new drives (Hitachi T7K250 160GBs $72 each OWC but out of stock) or something similar. Even Maxtor 300GB 16MB cache are nice.<<</div>
So this could in fact be symptomatic of a damaged HD?
This is the major step I have not taken as of yet. Reason
being, given that OSX seems to function without issues,
I questioned why OS 9 would behave erratically on the same
HD.
If memtest says RAM is ok, that helps. Best test for RAM there is for consumers.<<</div>
Yes, a couple of memtest tests have "okayed" the Dimms.
You've reinstalled programs from install disks?
Tried with fresh preferences?<<
Applications/Programs have NOT been reinstalled because it
does not seem to be appliation-related. The problem appears on boot-up with the new 'hang' time after desktop appears, per previous description. It manifests with similar delayed processing periods in certain applications also. Hence I
surmise it to be Hardware or System vs application-specific.
Prefs have been replaced by way of trashing ALL prefs from the original System Prefs folder at the time System 9 was
reinstalled and subsequently using a Temp-Prefs folder to
remove them all and reboot. With NO prefs, the identical
problem appeared during the startup completion process.
Latest version of TTP for Classic OS 9? for OS X? (4.5.1 beta is pretty good). <<</div>
Yes, using the latest version of Tech Tools and it has been
run on the OSX application but there is no feature (that I
found) within TTP that allows one to choose ONLY the System 9 Folder (not on TechTools 4+ versions). It boots only as,
and in, OSX.
Maybe you are looking for
-
NO_PERMISSION Exception when calling secured EJB-methods
In WL6.1, I have an Ejb with secured methods. The (Swing) client application accesses the Ejb through rmi-iiop using the JDK1.3.1 Orb. Unfortunately, it seems that the caller identity (which was supplied in the InitialContext lookup) is not propagate
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It's common knowledge for many of us that the moment your warranty on your car runs out, that's when things start falling apart. Same thing here. The 90 day tech-support ended 3 days ago and here I am! I have multiple problems so if any moderator h
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Is there a way to find my UDID code? I have no back up in my itunes or pc.
Is there a way to find my UDID code? I have no back up in my itunes or pc.
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On both my Snow Leopard laptop and my ancient G4 running Tiger my MobileMe/iCloud mail account is rejecting my password. I can still get to my mail via my browser but not thru Mail. Any advice appreciated.
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Software update for 10.5? It seems the software update released yesterday (5/31/2011) is only for OS 10.6, I am running 10.5.8, is this version of the OS now at end of life and no longer receving software update, or is it that 10.5 doesn't need the i