Is there a future for Broadband Talk?

I've just read that the BT Home Hub 3 isn't compatible with any of the BT Hub Phones and doesn't support BT Broadband Talk.
I like the features of BBTalk and I like the Hub Phones, but I don't like dialling out on a different number than I expect people to call me on, so I use my BBTalk number as my primary number.
If it's going to be phased out, then this will be a serious nuisance.
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I just clicked on the Find out more link of the Broadband Talk Softphone section from the Broadband Talk configuration page and you get a Page not found message. :-(
I get it that new customers don't get BBTalk but I want qualification of the statement "If you ordered before this date you can still continue to use your Broadband Talk service."
Mods? Please!

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Hub for Broadband Talk

Hello, I currently have a BT Voyager 220V ADSL Voice Router for my BT Broadband service. I would however like to upgrade to a wireless hub such as the Home Hub 3.
However I understand there is no phone socket on the back and I will therefore lose my Broadband Talk service which I find useful. Is there a wireless hub available on the market that will still support BT Broadband Talk?
1066Man
PS. This is my first post so I hope I'm doing it right!
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A wireless access point (WAP) has an Ethernet connection to the Voyager 220V. Computers that do not have any built-in wireless cards, will need USB wireless adapters.
Here is an example of a WAP which I own, and works very well.
http://www.amazon.co.uk/TP-Link-TL-WA701ND-150Mbps-Wireless-Access/dp/B002YETVVE/ref=sr_1_fkmr0_1?ie...
and a suitable USB adapter for any computer without a wireless card. I also have one of these.
http://www.amazon.co.uk/TP-Link-TL-WN722N-150Mbps-Wireless-Adapter/dp/B002SZEOLG/ref=pd_cp_computers...
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Call charges for Broadband Talk

Hi
I wonder if anyone can help. I have an unlimited anytime plan with BT and use Broadband Talk. As I understand it, calls from Talk fall under the same tariff as the main phone line, so I am confused as to why I get charged for calls to a local number, eg, a 11 min call to a local UK number at 1pm on a weekday cost me £1.09.
According the the BT tariff plan (http://www.bt.com/pricing/current/Cust_Opts_Res_boo/2-3230_d0e91.htm) this call should be free.
I am missing something or am I being charged when I should not be?
Thanks
Steve
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ses2310 wrote:
Hi
I wonder if anyone can help. I have an unlimited anytime plan with BT and use Broadband Talk. As I understand it, calls from Talk fall under the same tariff as the main phone line, so I am confused as to why I get charged for calls to a local number, eg, a 11 min call to a local UK number at 1pm on a weekday cost me £1.09.
According the the BT tariff plan (http://www.bt.com/pricing/current/Cust_Opts_Res_boo/2-3230_d0e91.htm) this call should be free.
I am missing something or am I being charged when I should not be?
Thanks
Steve
Hi.
Unfortunately you are missing something I'm afraid. BBTalk is not the same as a normal landline and is treated as a different line - they each have different calling plans too depending on where you call.
The tariff plan you show
http://www.bt.com/pricing/current/Cust_Opts_Res_boo/2-3230_d0e91.htm
does actually show that the call you made will cost 11 x 7.95p plus any connection charge. At the very top if the page it shows that you need to pay the anytime plan cost of £6.20 per month. (My figures include vat)
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What's happening with BT Broadband Talk??

When I joined BT some years ago I was advised to use BT Broadband Talk, as this was a VOIP service the calls made via BT Broadband Talk were cheaper than made via a landline (at least that was what they told me when they sold this to me).
Recently I found out that the call rates for Broadband Talk calls and landline calls are the same, but also that some of my calling plan features do NOT apply to Broadband Talk calls!!
As I have been using only my Broadband Talk number to make calls, I was just paying for calling plans while they were not being applied on my calls. I don't know when BT all changed this, but it looks to me like they are phasing out the whole BT Broadband Talk service!
Can anyone let me know what is happening with Broadband Talk???
(I guess I better use skype anyway...)

That's indeed what I thought but when I was chatting with a BT support person, this was what she told me (copied from the chat log):
"Quatta: Can you send me the international calling rates to Netherlands, Spain, Belgium and Germany when calling from the main line vs when calling from the broadband talk line?
Junaid : the prices are same if you call from land line or bt talk broadband i will tell you the charges bare with me
Quatta: Okay thanks - yes please send me the rates
Junaid : Netherland-2.50, Spain-2.50, Belgium-2.50 and Germany-2.50 all the amount is 2.50 pence."
After this i search the bt site to see whether BT BB-Talk had cheaper internatonal rates listed (as i did not trust this chat-reply) but no where on the site you find seperate BT BB-Talk rates for international calls. This chat happened on dec-7, 2011 - that's why i started thinking that BT is making this voip service less attractive so that their existing customers drop out on it and they can terminate it (as they already stopped taking on / promoting BB-talk to new clients). So don't think the cheap calls advantage is there anymore. cheers Rob

How can I disable Broadband Talk

Signed up for Anytime Internet and calls, but when dialling out the hub phone uses the Broadband Talk number rather than the landline number which I'd like to use as I don't get charged on that line. Didn't ask for Broadband talk line for it to be the default one. Anyone know why this is and how I can disable it to use the landline number only? Thanks

copied from BT help pages
"To remove all Broadband Talk accounts:
Open an Internet browser window and type in http://bthomehub.home
When the BT Home Hub web page has loaded, click on the 'Advanced' link on the left hand menu.
The web page on the right will change. Click on the 'Continue to Advanced ...' link on this new page.
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On the new page scroll down until you see the heading 'Telephone Numbers'.
Below this heading you will see all the Broadband Talk numbers set up on your BT Home Hub. To clear the number from the BT Home Hub click on the 'Delete' link to the right of the Broadband Talk number. Repeat this until all the numbers are cleared.
Click on 'Apply' and close the Internet browser window.
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If you are never going to use the extra free number, then you ask BT to cease it.
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Broadband Talk activated without asking for it, un...

Hi Everyone, I dialled the wife yesterday and she didn't pick up as she didn't recognise the number. After a little digging around and looking at the router settings, it seems broadband talk has been activated. As the only person in the house that can do this (nobody else has the hub password), and safe in the knowledge that I haven't activated it, I can only assume this has been done without my authorisation. The only thing I can think of is that recently a tech support guy from bt recently fiddled with the settings of the homehub while sorting out a wifi connectivity issue (the radio had stopped working, I think he performed a firmware update to solve it). I would guess that BB talk has ben active since, although I have no way of telling until I get a bill with the new number on it. Without spending the next few weeks getting frustrated banging my head against the wall named "telephone customer support", what's the best route I can take in order to have this removed so that my proper phone number dials out? I realise that people are still able to dial in on the old number. Many thanks, Tel.
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Hi and welcome
You can delete the BB Talk facility by going into the setup of the homehub.
1. enter 192.168.1.254 into your address bar of your browser
2. enter your password
3. Go to settings and then advanced settings
4. click on the telephony tab
5. You can then view the BB talk phone number shown against service status and then delete it
6. Click save
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Is there a future for Broadband Talk?

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