Is there a known bug where Blue Screen of Death kills Firefox?

Firefox is running on an XP computer, a BSoD happens, then Firefox hangs on startup. Only solution is to remove and reinstall including personal settings. Is this a known bug?

I have this problem for 3 weeks now.
Blue screen occurs 2/3 times a day, only when FF running (tested with IE : problem disapears).
More blue screens occur when playing a video, but happens without Flash player anyway.
Seems to be a minidump / AppDataLocal Temp... error.
Any idea ?

Similar Messages

Blue Screen of Death - where have my credits gone?

Hopefully someone can help!
Recently I had to rebuild my entire hard drive after the "blue screen of death" forced my hand! I have reloaded i-tunes and can see under previous purchases all the tunes/films I downloaded - my queries are - how do I get these items back onto my rebuilt hard drive? And, I'm sure I had some credits left on my account - but since the rebuild, no credits are appearing. How do I go about getting all my old downloads back and how do I find where my birthday/xmas vouchers ended up?

If you replaced your screen (or had an unauthorized 3rd party replace it), then sell if for $40.00. Apple will not issue an out of warranty replacement that has been opened by a non authorized repair center.

Blue screen of death error

Hello I have just
I just installed a new gpu (r7 265) and after installing its drviers i went to make a skype call and i got the blue screen
of death.This is the first time it happened to me.can anyone try and help me make sure it is not my new gpu.
fyi: I used to have integrated graphics amd-10 7850k and i currently have it installed still may those two conflicting with
each other be causing the problem
I have windows 7 64 bit
link to pic of errors http://gyazo.com/c0644eae99f575915b86c46ae9f5d8f6

Hi,
In order to assist you, we will need the .DMP files to analyze what exactly occurred at the time of the crash, etc.
If you don't know where .DMP files are located, here's how to get to them:
1. Navigate to the %systemroot%\Minidump folder.
2. Copy any and all DMP files in the Minidump folder to your Desktop and then zip up these files.
3. Upload the zip containing the .DMP files to Onedrive or a hosting site of your choice and paste in your reply. Preferred sites: Onedrive, Mediafire, Dropbox, etc. Nothing with wait-timers, download managers, etc.
4 (optional): The type of .DMP files located in the Minidump folder are known as Small Memory Dumps. In %systemroot% there will be what is known as a Kernel-Dump (if your system is set to generate). It is labeled MEMORY.DMP. The difference
between Small Memory Dumps and Kernel-Dumps in the simplest definition is a Kernel-Dump contains
much more information at the time of the crash, therefore allowing further debugging of your issue. If your upload speed permits it, and you aren't going against any strict bandwidth and/or usage caps, etc, the Kernel-Dump is the best
choice. Do note that Kernel-Dumps are much larger in size due to containing much more info, which is why I mentioned upload speed, etc.
If you are going to use Onedrive but don't know how to upload to it, please visit the following:
Upload photos and files to Onedrive.
After doing that, to learn how to share the link to the file if you are unaware, please visit the following link -
Share files and folders and change permissions and view 'Get a link'.
Please note that any "cleaner" programs such as TuneUpUtilities, CCleaner, etc, by default will delete .DMP files upon use. With this said, if you've run such software, you will need to allow the system to crash once again to generate a crash dump.
If your computer is not generating .DMP files, please do the following:
1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.
2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all
drives'.
3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system
log'.
Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.
4. Double check that the WERS is ENABLED:
Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than
Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.
If you cannot get into normal mode to do any of this, please do this via Safe Mode.
Regards,
Patrick
“Be kind whenever possible. It is always possible.” - Dalai Lama

Blue Screen of Death, 0x0000007B and 0x00000050

Hi,
Product: HP Pavilion dv9500
S/N {Removed for privacy}
P/NG2745UA#ABA
Windows Vista Service Pack 2.
Today, when I was running Adobe Photoshop, my computer suddenly froze and some colors on the screen became "corrupted" (some yellow dots, lines and patches appeared throughout the screen). After the computer did not respond after 5 minutes, I then held down the power button to force a restart. When I tried to start it again, the HP logo appeared as usual, then came the black screen with the flashing in upper left corner (a little longer than usual I noted). Then came a screen where I was allowed to choose between, run startup recovery or normal mode. I chose startup recovery. A windowed showed which displayed "Windows is Loading Files" and a bar began filling up. Then the screen turned blue and I saw command prompt flash several times in upper left corner for fractions of a second. Then, without even the recovery window showing, a blue screen of death appeared with the code bearing "0x00000050" PAGE FAULT IN NON-PAGE AREA. This screen hung until I pressed the power button and the computer obeyed. I then began to use several other options that I hoped would fix it, Safe Mode, Last Known Safe Configuration, System Restore, though they all went back to the same "Windows is Loading Files" page. I noted that went I tried to launch from "Normal Mode", the BIOS screen would appear, then after the computer would display another Blue Screen of Death with the more famous code "0x0000007B" INACESSIBLE_BOOT_DEVICE. Could someone please help me? I do not have that many important documents on this computer and I am willing to reboot it though I do not have any disks. Is there another way I can reinstall WIndows Vista? If there is a way that I can recover my files, that would be better. Thanks.

Update: I went into BIOS Setup Utility and performed a Primary Hard disk Self Test. Although the test didn't finish, it stopped with this message "#10009- Replace Hard Disk". I do not really want to order another hard drive, does anyone have a solution?

New Toshiba L850 Blue Screen Of DEATH!!

Well I just purchased this baby on the 28th of august and now its the 14 of september and ive gotten the blue screen of death multiple times. I have tried restoring it with the backup i made when i first booted it and tried system repair. I have never droped it or anything. Im wondering if I have a Bugged one with a falty hard drive or something? So any sugestions how i can fix or should I just send it back to toshiba or the store I bought it from (Staples)
Thanks for your guys time.

"I have tried restoring it with the backup I made when I first booted it"
Since that didn't work means there is something inherent in the machine causing the problem. I would return it where I bought it. If it's too late for that, call Tech Support at 1-800-457-7777.
C.B.
C.B.
Toshiba Sat. C75D-B7260 Win 8.1 64 Bit--Toshiba Sat. L775D-S7132 Win 7 HP SP1 64 Bit and Win 10 PRO Technical Preview--Toshiba Sat. L305-S5921 Win Vista SP2 32 Bit

Installing AIR application gives blue screen of death

I tried installing an Adobe AIR application called HelloWorld.air from a book entitled "Adobe Flex 3 Training from the Source", and I would get the Windows' blue screen of death. I've seen others post about this, so I know I am not alone. My operating system is Windows XP Professional SP 2 and above.
This issue is preventing me from even getting into Adobe AIR application development, and I was wondering when a fix for this will be made. I tried downloading the Adobe AIR runtime again, but it is still the same byte size as the previous one I downloaded, so I'm assuming it's still the same one (since it doesn't state any version number).
Is there anyone who has had this problem and was eventually able to work with Adobe AIR? Any response would be immensely appreciated.
Thanks.

I remember when I was getting BSODs the first time I tried installing an
.AIR application on my laptop, I got that "Send Error Report" window from
Microsoft, and I had clicked to send it. It came back with a report stating
that this was being caused by anti-virus software. This time around, I
turned off my anti-virus software (from CA, or Computer Associates) I
downloaded your application and tried to install it, and once again, I only
got as far as where I could select to save an icon to my desktop and/or to
launch the application after install, and when I clicked the "Install"
button, I got the BSOD right away.
I went the extra mile this time though. I installed Adobe AIR and your
application on another desktop that is totally clean with absolutely no
antivirus software whatsoever, not even a software firewall. I got the same
BSOD at the exact same spot.
I know Adobe knows about this because of a past thread I had not only read,
but responded to as well. It's just unfortunate it hasn't been fixed yet
because I'm really raring to start writing Adobe AIR apps.
By the way, Damon, your app looks nice, I just wish I had been able to
install it to see what it's all about. Lastly, thank you for responding to
my issue. I will report this as a bug on that link you gave me.
David

Blue Screen of death - now can't load Windows (even in safe mode)

Last night laptop (Satellite L500 19Z; Win 7 64 bit) crashed whilst playing CIV4. Got a blue screen of death; before I had chance to read any of the error messages on it the machine rebooted.
It loaded windows in safe mode fine then, and informed me as it had loaded safe mode OK the problem will be related to some recently installed software and I should uninstall programs I'd installed until it would load normally. As it was late last night I shut down and thought I'd sort it in the morning (in retrospect this may have been a mistake ....).
Today, when the machine tries to boot up it attempts a Startup Repair; unfortunately this fails every time and it says "Startup repair has tried several times but still cannot detemine the cause of the problem"
I looked at the log it produces but it passes all the individual tests.
I also can't access the advanced options for system recovery & support, which appears on the Startup Repair dialog box as it demands I be logged in, which apparently I'm not (presumably as the machine never got to the windows login screen before trying the startup repair). The error message reads "you must be logged in to access system recovery options. If you are having trouble logging in please contact your computer administrator for assistance. please click OK to restart the computer."
I've had a go at booting into the various advanced options (safe mode, safe mode with command prompt etc. but the outcome is the same).
I also tried the Repair your Computer option from the advanced boot options screen, but after the screen where it asks you to choose the language and keyboard, I get the same login error mentioned above.
Is there a way to repair or even run the hard disk based windows recovery (haven't got the recovery DVD with me as I'm away from home for a couple weeks) without logging into windows? I would have expected there to be but have yet to figure out how to do it.
(there are no disks in the disk drive, no other devices attached to the laptop - I've tried it with mains power and with the battery and have not noticed any differences)
Thanks
James

Normaly the reinstall data is on a separate part on your HD, not in Windows.
The register is only used for Windows.
If it doesn't work you can always try to reinstall from a DVD later.
It does mean all your data on C:\ will be gone. If you can hook your HD on an other PC you can try to safe your work with a recover prog.

Blue Screen of Death -- Datebook gone, Addressbook in danger

Having some major addressbook/datebook issues with HotSync. I am using a Handspring Visor (the original, old model), Palm Desktop 4.0.1, Windows XP Home. I have not updated any of the hardware/software lately.
A couple days ago, when I synced my Handspring Visor, I got the dreaded "blue screen of death." I rebooted my computer, and then found that the Palm Desktop program wouldn't load. It gave me an error saying the addressbook database could not be opened. The sync log also gave me a series of messages like this:
"Some handheld records were not copied to your PC. Your computer may be full or you may have reached the maximum allowed records on the desktop. To correct this situation, delete some records and perform a HotSync operation again." (Below, I've pasted in the full log from the last couple days so you can see exactly what I mean.)
This morning, I synced the device again, thinking that perhaps the addressbook file had become corrupted and that a sync would clear things up. The answer was ... anything but!
I was able to get the Palm Desktop software to reopen by renaming "addresss.dat" to "address.dba." However, two major problems:
1) The addressbook on my computer is totally blank. There are three files in the "Address" folder with these extensions: .aba, .dat, and .bak. All of them are only 1 or 2 KB in size. However, this isn't a total loss because my addresses seem to be intact on my handheld.
2) My datebook has lost ALL data I've entered since roughly January 2008. All my previous years of calendar entries seem to be unaffected. This is the scary part because my handheld AND my desktop both have this problem. I tried the solution of renaming the datebook.bak file to datebook.dba (and giving the current file a .old suffix), but that did not fix the problem. Both files are 355 KB in size. I've also tried setting up a new users and copying over both these files one at a time, but that didn't fix the problem either.
Sadly, I was a fool and didn't backup my Palm files after the blue screen of death the other day; I didn't do it until AFTER that second sync this morning where my datebook data got lost.
Basically, I'm pretty sure I'm screwed about the datebook files. However, I would like to make sure my addressbook doesn't get erased from my handheld. Before my next sync, I feel like I should set the HotSync conduit prefs for addressbook to "Handheld Overwrites Desktop," but I thought I'd get some feedback from y'all before I did that. I am also really curious why I'd lose SOME of my calendar data but not ALL of it? That's the weirdest part to me.
Many thanks for any help you could provide.
HOTSYNC LOG
HotSync operation started 08/22/08 07:30:08
-- Date Book
   - Some handheld records were not copied to your PC. Your computer may be full or you may have reached the maximum allowed records on the desktop. To correct this situation, delete some records and perform a HotSync operation again.
     Desktop = 2343, Handheld = 2342
OK Date Book with 1 message(s)
-- Address Book
   - Some handheld records were not copied to your PC. Your computer may be full or you may have reached the maximum allowed records on the desktop. To correct this situation, delete some records and perform a HotSync operation again.
     Desktop = 0, Handheld = 481
Address Book synchronization failed
-- To Do List
   - Handheld category 'Business' has been deleted.
   - Handheld category 'Personal' has been deleted.
   - Some handheld records were not copied to the Palm Desktop. Attempting to restore from the handheld.
     Desktop = 1, Handheld =   14
OK To Do List with 3 message(s)
-- Memo Pad
   - Handheld category 'Business' has been deleted.
   - Handheld category 'Personal' has been deleted.
   - Some handheld records were not copied to the Palm Desktop. Attempting to restore from the handheld.
     Desktop = 0, Handheld =   18
OK Memo Pad with 3 message(s)
OK Expense
   -- Backing up db Saved Preferences to file C:\Program Files\Handspring\PollocC\Backup\Saved_Preferences.PRC
OK System
HotSync operation complete 08/22/08 07:32:24
HotSync operation started 08/20/08 08:15:59
OK Date Book
-- Address Book
   - Some handheld records were not copied to your PC. Your computer may be full or you may have reached the maximum allowed records on the desktop. To correct this situation, delete some records and perform a HotSync operation again.
     Desktop = 0, Handheld = 481
Address Book synchronization failed
-- To Do List
   - Some handheld records were not copied to your PC. Your computer may be full or you may have reached the maximum allowed records on the desktop. To correct this situation, delete some records and perform a HotSync operation again.
     Desktop = 0, Handheld =   15
To Do List synchronization failed
-- Memo Pad
   - Some handheld records were not copied to your PC. Your computer may be full or you may have reached the maximum allowed records on the desktop. To correct this situation, delete some records and perform a HotSync operation again.
     Desktop = 0, Handheld =   18
Memo Pad synchronization failed
OK Expense
   -- Backing up db Saved Preferences to file C:\Program Files\Handspring\PollocC\Backup\Saved_Preferences.PRC
OK System
HotSync operation complete 08/20/08 08:16:15
HotSync operation started 08/15/08 08:21:23
OK Date Book
OK Address Book
OK To Do List
OK Memo Pad
OK Expense
OK System
HotSync operation complete 08/15/08 08:21:26
Post relates to: Visor Neo

When you sync the device to Palm desktop a file is created on the first sync with the extension .dat. When you sync the second time the data in the .dat file is copied to the .bak file. The process is cycled in that order. Each time you sync, the files are overwritten. If you sync once and notice the data is gone, don't sync again because the .bak file should have the recoverable data.
When you rename the files to recover your data you need to rename the files in the following order.
Close Palm Desktop, rename the .dat to .old. Next rename the .bak file to .dat. Reopen palm desktop and see if the data is there.
Try this and see if you can recover the data.
Here is a method for saving your data in a seperate location in case you lose data again.
The best way to preserve your data is to export the data in each category in Palm Desktop to a seperate folder on your PC.
Create a new folder on your PC somewhere that is convenient. Name it something like Palm Desktop Data. CLick on the link below and follow the instructions on that page for the export procedure.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=28734
With the data saved in the folder you created, make a copy of that folder and save to a flash drive, cd-rw or external hard drive. Anytime you make a change in Palm Desktop, export the data that was changed to that folder and save again to the external media.
With this process you can always import the data back into Palm Desktop anytime you have a problem with the data in Palm Desktop or if your computer/hard drive/device crashes.
Post relates to: Palm i705
Message Edited by cygnusX1 on 08-22-2008 09:16 AM

Iphone 5S crashing after 8.3 update blue screen of death

I have an iPhone 5S which is 90 days out of warranty. I updated to 8.3 and the first issue I noticed was my music app. When I play music it doesn't start off from the last song I played - I have to choose my songs again and restart my shuffled playlist. Last week out of nowhere my phone crashed but it was at 80% battery. The screen went black, then blue, then tried to reboot. It "reset" itself within a few hours. Next day I accessed the App Store and it crashed again. It has since crashed several more times using Facebook, email, turning it off...very frustrating. I brought my phone to VZW and they said it was a software issue. I then went to the Genius Bar and they said without restoring the phone and reinstalling ios, they have no way of knowing if it's software or hardware. The phone crashed as the tech was looking at my phone so he excused himself, went to the back and came back with a second opinion "it's definitely a hardware issue and since you are out of warranty, you'll have to buy a new phone for $549". WHAT?!? So wait, you JUST told me that you wouldn't know if it was a hardware issue until the phone was restored so how did you magically surmise this? Then to tell me there is NOTHING that can be done and if I wanted to restore from a backup, I wouldn't be guaranteed that all of my content would be restored to my phone OR there is a possibility my phone would be wiped clean and not restorable at all. Nice try and scare tactic. I left Apple with a phone stuck on the blue screen of death. I went back to VZW and they said its definitely not a hardware issue and even if it were, Apple is the company to seek, not them - they are just my carrier. I am so fed up with Apple. Every update and phone I've had with them has had issues. I don't know why I continue to be their customer. If anyone can help I'd appreciate it.
Message was edited by: Lifesabeach2

Sorry, what i wrote was wrong and i can't edit it again now
Here's what I was actually meant to say,
Hi
You could try basic trouble shooting, that's what everyone usually suggests first but it that fails to work then it is a hardware issue.
Did it start crashing after you installed or or got rid of an app? Oh and has it happened before on any other IOS?
In my opinion you should email Apple explaining the issue and they might be able to help you or tell you it plain and simple that your phone is broken
Also check out these links:
http://www.pcmag.com/article2/0,2817,2407487,00.asp
https://support.apple.com/en-gb/HT201252
www.youtube.com/watch?v=Hx9QQpakXvk
^^^^^ This one might benefit you the most!
Hope any of this info helps you get any where with your phone.

Windows "Blue screen of Death" when booting computer attached to LabVIEW PXI realtime system

Good Morning (at least in the western hemisphere)!
I'm having a problem on two test systems where intermittently, at least on one machine, I get a Windows "Blue Screen of Death" error message when booting the machine connected to a PXI RT system. I reloaded the RT systems software yesterday (LV RT 7.1.1, NI-VISA 3.3.1) and am having this problem on two different setups, two laptops, two PXI chassis. Our short term work around has been to boot with the network cable removed at one end or the other, but these are the baseline models for a larger test system in the design/construction stage that will not be used by knowledgeable engineers but by (probably more knowledgeable!) technicians. Any ideas would be a help
Thanks again,
Putnam
Certified LabVIEW Developer
Senior Test Engineer
Currently using LV 6.1-LabVIEW 2012, RT8.5
LabVIEW Champion

Blue screens are almost always caused by drivers and not by applications, so chances are there's a problem on the driver level. The crash log file will be instrumental to diagnosing this problem.
Turn on the crash event logging as described in this Microsoft KB:
http://support.microsoft.com/kb/314084/EN-US/
...and then post the details from the crash found in the Windows Event Viewer here. That will help us narrow the problem down.
--Paul Mandeltort
Automotive and Industrial Communications Product Marketing

Blue screen of Death - Windows Vista

Hello,
My HP Pavillion has died - or maybe is just dying. I forced a shutdown yesterday because it froze completely. Now, it will not restart. When I start it, it gives me the black screen where it "scans" everything because it found some "fatal error" (drama queen much?) and then gives me my sign in screen, I sign in, and then I get a BLUE SCREEN where it informs me it is shutting down again (without even asking how I feel about it. HOW RUDE.)
Anyway, it shuts off, turns itself back on (goodness knows I'M not doing it) and then - the black screen checks my disc space again, sign in screen, blue screen, shuts down - you get the point ,it's an endless cycle.
Oh also, my keyboard is not working. The mousepad works, although only to move the cursor (I can't actually click on anything, which as of this morning, makes even signing in impossible.)
Is there any hope?
Thank you.

HI leetasee,
Sorry to hear about the Blue Screen of Death (BSOD) that you are getting. What is the error message that you are getting with the BSOD? A BSOD can either be caused by software or hardware. Let's see if you can check the computer for hardware failures using the HP Diagnostic Tools. Below I have included a link on how to use the tools. You can use them from the boot menu, run the System Test – Extensive.
Testing Hardware Failures Windows Vista:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01443317&lc=en&jumpid=reg_r1002_us...
Something else to try is see if you can boot into safe mode.
Start your computer in safe mode:
http://windows.microsoft.com/en-ca/windows/start-computer-safe-mode#start-computer-safe-mode=windows...
If that works then try the link below to deal with any potential software problems.
http://support.microsoft.com/kb/958233
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Blue Screen Of Death on iPhone plugin: NOT caused by Logitech or HP

Hi,
Like many posters who have posted throughout 2009, my Windows XP computer crashes consistently every time I plug in my new iPhone. I am currently totally unable to use iTunes to connect to the iPhone.
I have spent more than 8 hours trying ALL the causes listed on Apple's website. It is NOT those. I do not have a Logitech Camera or an HP Scanner or anything else listed there. Below you can see a complete list of what I have and what I have tried.
It is very clear from other posts that Apple's usbaapl.sys driver still has bugs/conflicts that Apple has not yet identified. Let's get to work figuring out what the problem is!
I would appreciate any suggestions or pointers from other members, but please do review the details below before you post.
I am technical and would be happy to provide further info or try suggested registry changes, drivers, etc.
Details:
Every time I plug in my iPhone 3G, my Windows XP Desktop computer Blue-Screens in the Apple-provided usbaapl.sys driver (which is installed by the iTunes Apple Mobile Device Support installer component) within seconds, whilst Windows Plug and Play is loading the "Apple Mobile Devices" driver. Windows plug-and-play never makes it to the "imaging device" device. It crashes within 0-5 seconds of plugging in the device.
The same iPhone can successfully work with iTunes on my friend's Windows XP system, so the problem is not with my iPhone; it is with the Apple iTunes software.
There is some problem with interaction between iTunes on my Windows XP computer and my iPhone.
I have iTunes 8.2.1.6 with Windows XP sp3.
I have already tried ALL of the suggestions at:
http://support.apple.com/kb/TS2280
http://support.apple.com/kb/TS1502
In particular
- I do not have a Logitech camera, either built-in or plug-in.
- I unplugged AND uninstalled all the drivers for
- my printer (which is a Canon i560)
- my scanner (which is Canon CanoScan LIDE 25)
- my USB hub/card reader (IOGEAR GUH284R)
- my webcam (Creative Webcam Pro)
- I actually unplugged ALL USB devices first, including the mouse and the USB hub, rebooted, and it still blue-screens when plugging in the iPhone directly to the computer's USB port.
- I used to have an HP PrecisionScan Pro, and so I also uninstalled all drivers for all old hardware (not just the HP scanner), and rebooted. Still blue-screens when plugging in the iPhone.
- I have tried all USB ports of the computer, including directly plugging into them without any USB hub. Still blue-screens.
- I completely uninstalled iTunes, QuickTime, and Apple Mobile Device Support, rebooted, verified that usbaaap.sys was gone from system32/drivers, then reinstalled iTunes 8.2.1.6 -- still blue-screens
- When I re-installed iTunes, I had disabled my computer's firewall and anti-virus as an Apple tech had suggested, but this didn't help -- still blue-screens.
- I also tried the hack, suggested on the internet, of installing Apple Mobile Device Support from iTunes 7.7.1 on top of iTunes/QuickTime version 8.2.1.6. I verified that I was in fact getting a different usbaapl.sys but -- still blue screens.
- I verified that if I delete the usbaapl.sys driver, plugging in the iPhone does not blue-screen (though of course I cannot use it either). The blue screen of death that appears also contains the word usbaapl.sys. The crash is definitely in that driver. I understand that Apple and Logitech say the "real problem" is in another driver, but as mentioned above, I have eliminated everything on the list in Apple's support suggestion, and I still blue-screen. I even blue-screen with Apple's version 7.7.1 usbaapl.sys driver.
- I verified that my PC has the latest chipset drivers and USB 2.0 drivers. My PC has a 2.8 GHz P4 processor with an ABIT BD7II-RAID motherboard. It has an Intel 845E chipset with Intel 82801DB (ICH4) I/O USB controller. I have never had any other problems like this with any other USB device on this computer. My problem is unique to iPhone.
- I saw on the internet that in 2007 there was an iTunes blue-screen crash that resulted if the iPhone had any Photos on it. So I deleted all the photos on my iPhone. Still blue-screens.

lsemprini wrote:
Yes, as mentioned in the OP, it says usbaapl.sys on the blue screen, and removing the driver avoids the bluescreen (but of course also prevents the iPhone from working with iTunes). Interestingly, when removing the usbaapl.sys driver, the imaging side of the device actually works with my computer (i.e., I can get the Photos stored, which comes via an alternate driver interface). The problem is REALLY isolated just to the Apple iTunes interlink code in usbaapl.sys.
I'd like to emphasize and clarify this point a little more as I think it may be the key symptom for separating my problem (and that of other posters, I'd imagine) from the "standard Logitech conflict" problem:
With the bug I am reporting, I plug in the iPhone, and Windows pops up a plug-and-play bubble for "Apple Mobile Device USB Driver," which is usbaapl.sys (you can verify this with 100% certainty by searching for usbaapl in regedit). The blue screen occurs for me during this phase (sometimes an instant after the bubble pops up)!
If I disable usbaapl.sys by removing the driver, Windows gets past "Apple Mobile Device USB Driver" (happily failing to report any error even though it has not loaded the driver, sigh) and goes on to an "imaging" device (I think it might have said "iPhone camera" or "Imaging Device;" I can check again if it's important), which succeeds to load, and I can access pictures stored on the iPhone using the standard Windows Scanner and Camera Wizard tool, which I think uses the WIA API.
So my bug differs from the "standard Logitech conflict" in that it has NO relation to whether or not I have Photos on the iPhone, and if I disable the buggy usbaapl.sys driver, I AM able to access photos on the PC.
In most of the bug reports I saw for the "standard Logitech conflict" problem, users only experienced crashes when the camera had one or more Photos on it, and it appears (though other bug reports are not clear) that the system crashes just after Windows attempts to load the "imaging" driver for the iPhone. My guess is that those users got through "Apple Mobile Device USB Driver" with no problem and crashed on the "imaging" driver.
Can someone at apple please post an engineering bug on this issue?
That way we can get a list of technical questions from the engineers that need answering so that we can really stomp this bug for good. I can also volunteer to try out debugging versions of the drivers and collect log files, if needed. I am a systems software engr with Windoze experience so I can probably help expedite the debugging process.
I want to get this fixed and I'm sure many posters do also!

Qosmio x775-3dv80 Blu Ray/DVD burning gets Blue Screen of Death.

I just got a new Qosmio X775 3DV80 laptop.
Tried to burn a Blu Ray movie with DVDfab 8. The process went through all the way till the very end and then I get a blue screen of death every single time. the brief error says IRQ problem. burning DVD gets the same.
a friend as a same model laptop. tried on his with the same result.
So it's not my particular machine!
i installed a copy of Windows 7 Pro on the sencond HD. burning either DVD or Blu Ray with no problem.
it suggests there's a glitch with combo of the original Windows 7 and the Blu Ray drive.
i have not contacted Tosh yet.
Anyone else experience the same???

Peter, thanks for your suggestions. I tried so and didn’t work either however. I compared the drivers for the blu ray disk between the preinstalled Windows 7 version and my Windows 7 Pro (works as my first post). The only difference is the former has two drivers: (1) cdrom.sys, and (2) tdcmdpst.sys. (the Windows 7 Pro has only one : cdrom.sys). It seems this model shares the a common problem, but not enough users with the app combo to stir up some waves… Additionally: Between my first post and this one, the screen acted up. It would go black and came back in 2 sec with full brightness. The current app would freeze and brightness control function stopped working. Happened in random and a few times within an hour. Got a replacement from Amazon where I bought it (same blue screen problem on this one, too). Two weeks or so later, the 3D function went out on the new one. Today, the wireless function went south… am I "lucky" or crap on Tosh’s side?

Bad Pool Caller - Blue Screen of Death

Windows Blue Screens of Death (BSoDs) happen whenever your computer encounters something it doesn’t know how to process, so it shuts itself down to prevent any damage. Sometimes BSoDs happen once and you don’t see them again when you restart — however, this isnt always the case and a BSoD may show up repeatedly.
In this article we will look at issues causing a bad_pool_caller BSoD. What has happened is that a thread in the laptop's processor has made a bad pool request. This means that it’s asking to use resources that are unavailable, nonexistent, or in use by another thread. It could also mean that the pool header is corrupted — regardless of the particular error, it, like most BSoDs, is caused by driver issues.
Drivers are what makes your computer work. Every device connected to your computer, and nearly every component inside it has a software driver that determines how Windows interacts with your device. When driver issues are encountered- which is fairly common on new operating systems like Windows 8 — it can cause a lot of problems, but, fortunately, sometimes there is an easy fix.
Recently Connected and Installed Device
Try to determine which device was last connected or installed before an error appeared. Often this can be a new peripheral device. Go to Device Manager (in the Control Panel) and find the driver for the recently connected peripheral device driver. From there, you can get Windows to search for updates, you can disable it, or you can uninstall it entirely. You can also disconnect the problem device and perform a system restore to before the device was connected and supporting software was installed.
Recently Installed Program
If your drivers aren’t the problem, a recently installed program may be the issue. If you can determine what program you installed that started this, uninstall it or perform a system restore to before the program was installed, and, after a restart, you should be good to go.
System Restore
Windows 7 and earlier
Windows 8
Any further issues that cannot be resolved may require your computer to be repaired.

Every time we try to connect his Nano it causes the PC to crash with this Bad Pool Caller message.
is the BADPOOLCALLER citing a specific file, Laurita? if so, what is it called? (exact spelling please.)
if it's not citing a specific file, let's try getting a minidump to the Apple engineers for a look.
To set up your machine to capture a minidump, right click on "My Computer", select "Properties", select the "Advanced" tab, select the "Startup and Recovery" Settings button, select "small memory dump" from the popup. When it crashes, look for the MiniDump file. It's usually in the folder "C:\WINDOWS\Minidump" and is called something like Mini<number>-<number>.dmp.
Find that file and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

Blue screen of death after installing Boot Camp on Windows 7

Hello and thanks for the help!
Brnad new user to Boot Camp here. After a new install of Windows 7, I install Boot Camp but then when rebooting Windows I get the blue screen of death. When letting Windows attempt a repair, it fails and I am forced to Recover Windows 7 to a state before I installed Boot Camp.
Help!?

Solution for this problem is simple. You have to apply Mac Book Air SMC Update 1.7 which you can do from Mac OS X with Software Update or you can download required update manually from Apple support site. If you don't use BootCamp and have installed Windows without it, you will have to boot Mac OS X from external drive just to apply required update. After you applied SMC update, you can boot to Windows and apply BootCamp update 3.2 and 3.3.
There is a known problem with Mac Book Air EFI Update 2.3, which you won't be able to apply and it will show in Software Update every time you check for updates. There is no solution for it yet.
You get BSOD if you have BootCamp 3.1 and Windows 7 SP1 installed and you have commited Windows update which will break applemtp.sys as your SMC firmware is too old. It applies to Windows 7 32 bit and 64 bit versions in BootCamp or native install.

Is there a known bug where Blue Screen of Death kills Firefox?

Similar Messages

Maybe you are looking for