Is there a phone setting that prevents me from hearing people I call or who call me?

My wife and I bought our new iPhone 5's yesterday.  They worked just fine yesterday.  Today, her's is still okay, but not mine.  When I make or receive calls, I can't hear the other person.  They can hear.  I just can't hear them.  The same thing happens with voice mail.  I can see the call going through on the screen, but I can't hear anything.  We're new to iPhones and we did change some settings, but I don't see anything that would fix this problem.
Also, I can hear the keypad when dialing a number, but I can't hear a dial tone.
Other features of my phone seems to be working okay.
Does anyone know how to fix this?
Thanks,
Ben

I did as you suggested.  Turned out to be a hardware problem.  Apple Store replaced it!
Thanks

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