Is there a problem with the App Store/iTunes billing right now?
Last night I was trying to download app updates to my iPhone and it kept telling me that my billing address was wrong, it wasn't. I tried this morning from both my iPhone and iMac and it just said cannot connect to store, try again later? Is anyone else having this problem and does anyone know when it will be fixed?
Tyson
Go to http://zip4.usps.com/zip4/welcome.jsp enter your address, it will show you your address as the usps recognizes it. Enter your billing address exactly how its seen.
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Does any one has the same problem ? I can't download or update any app using app store from the mobile
I am not able to download any app in the App Store. The download circle starts to spin and stops again after a few seconds.
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Hello everyone I have a problem with the app store as secret questions asks me to download the application, the problem is that I do not remember the answers as I do?? thank you very much to all
Hello andreabn90
If you can't remember your security questions go to Express Lane.
select iTunes from the list, then iTunes store. On the next screen select account Management. There, select iTunes store account security and write that you would like to reset your security questions and / or answers.
You should get an eMail reply over the next 24 hours. -
Hi , I have an iPhone 5S and I have got a problem with the app store : iI can't update my apps , it is asking me to change frim the UK store to go to the french one , but i have already changed it and I am in the French one !! Help !
Have you tried signing out of your iTunes & App Store on your device and then back in again - Settings>iTunes & App Store, click on Apple ID, then on Sign Out. Then sign in again and see if it accepts the password.
If that doesn't resolve the issue, try resetting your device (nothing will be lost): Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). Once the reset is complete, the Slide to Unlock screen will display. See if the problem is resolved.
Cheers,
GB -
Hi, I have a macbook air os x 10.9.5 and I have problems with the app store. It doesn't open anyway. so, how can I install it again or update. I have problems with preview too, the same, doesn't open the application
Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
My billing information says my security code on my credit card is invalid it isnt and every card I use it tells me the same thing! I've changed my password and. O help! Is apple having issues with the app or iTunes store ? Help !
Well that basically means you need to talk to your bank. You have tried using your card information so many times that it is blocked so you can use any credit card you want it will not go through. Speak to your bank first then speak to itunes through the expresslane and they can release your account if it is block on Apple's end. It is a security measure just in case it is not you using your card.
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I dislike how the app store works and I'm hoping you can take my suggestions and change it. I really dislike how buying an app works. It is too easy to buy stuff, and would be nice to have a verification before the final charge gets put through. Also, there should be a simple easy way to view Apps that have already been purchased. I should be able to go to my account and see a list of all the Apps I've purchased by date. I should be able to click on each App from that list and redownload it if I want. I have a MacBook Pro laptop, and iPod touch, and an iPad and it's a super pain sharing apps from the iPod to the iPad because of how your App store works. We really like the concept, it just needs to be a LOT more user friendly. If you allow people to redownload stuff and to share stuff from one machine to another, then you should make it easier for them to do so. BTW in our household we have 2 MacBook Pro laptops (a 15 in and a 17 in), a Mac mini, an iPod touch, an iPhone, and 2 iPads. I want to be able to use my music and Apps on whatever machine I'm using, so the sharing is critical for me.
Everyone in here are users like you, volunteering their time to answer questions. Please use the http://www.apple.com/feedback link to submit your formal request/complaint.
thanks
jason -
Is anyone else having problems with the App Store?
I'm trying to get free apps from the App Store but every time I do it takes me to the billing page. I don't understand why! Pls help its frustrating me! :/
Unless you created your account using these instructions, you account has to included valid payment method, even for free apps. Is there a valid payment method?
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card -
HT5625 How to setup Family Sharing if you have use a 2nd AppleID with the App Store & iTunes
We would like to turn on Family Sharing for the 2 of us but we have 3 active Apple IDs.
Shared Apple ID - used to buy things in iTunes and the App Store
My Apple ID
The Wife's Apple ID
The logical move would be to merge the iTunes Apple ID into my Apple ID then set myself up as the primary. Next invite the wife.
Merging isn't allowed. Not sure how to handle this.
Maybe set myself up as the primary and invite both the Shared and Wife Apple IDs to join?Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Also, you should be able to redownload via iTunes on the computer. See that method included here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I have tried installing from the App sotre updates and also the softwarre updates - I receive the same message.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ install.log
from the hierarchical list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting. -
Having problems with the app store
Hi my brother has a 8gb 4th generation iPod touch and everytime we try to download an app, or update a game it says "Your account is not valid for use in the U.S store. You must switch to the Canadian store before purchasing." How do I switch to the Canadian store?
ThanksSee > Change your iTunes Store country
Here > http://support.apple.com/kb/HT1311 -
Hi
I have a problem with your app store, always I want to update a new app, I want to know what Schiffer and novelty app! Most of my applications are in English, and they write what the improvement and renewal are written in English, and I do not speak the language! I try to copy the text, color (gray) is not successful, the variance can it, so we can copy the text and translate?
I thank you for your help, it can help to humanizeYou are right, but how could i send it to Apple? when the phone company first replaced my iphone they had in stock alots of iphones and they just sent mine back to Apple and gave me a new one, so all i did is to give them my phone, but now how could i sent it to Apple? and i cant send it by myself, and the store wont do that, its a lost for them.. so sending it to Apple wasnt an option from the begining.
and for the record, i dont think the store where i bought it is an authorized shop.. its just a store who boughts phone's from Apple in a low price and sells it in much more money.. -
I have a problem with buying apps in itunes Store.
When you purchase the application fails payment.
Asked to update the map.
I have 2 credit cards with a positive balance.
In what could be the reason?contact itunes support
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If you had previously downloaded it then do you have a copy on your computer's iTunes so that you can sync it to your iPad ? -
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