Is there a secret to getting through to a CSR for my Macbook Pro Order?

When I call 1-800-MY APPLE, I get the automated guy. At the end of his questions, he says he's going to transfer me to someone.
Then it rings about 100 times and hangs up on me. I've tried 4 times from two different phone numbers.
Is there any secret number to bypass the automated attendant and get straight to a CSR?

Try the following cutomer service # and when the automated guy comes on tell "representitve"
800-767-2275 Customer support
Hope this helps
Have your order# handy

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