Is there a solution for my "files in use" installation problem with Adobe Reader XI?

I have tried repeatedly to download Adobe Reader XI (11.0.07), but I keep getting a "files in use" message that indicates my current version, Adobe Reader 8.1, is using files that need to be updated by the download's set up. The message directs me to close my Adobe Reader 8.1 and then continue, but when I receive it my Adobe Reader 8.1 is always closed. I am tempted to uninstall my Reader 8.1 and then try downloading Reader XI, but I am afraid I could be inviting even more trouble. I should mention the reason I am trying to download Reader XI is a notification I received in my computer's status box that indicates my Reader 8.1 is not working properly and suggests I download the latest version. I discovered the notification after I was unable to open a GIF file attachment. Does anyone have a solution for this problem?

Thanks for your reply.
I tried to uninstall my Adobe Reader 8.1 in safe mode, as suggested above, but received a message which indicated that Windows installer could not be accessed. That was a strange message, because I have not had problems uninstalling programs in the past, and, after receiving the message, I tried uninstalling a different program in safe mode and had no problem doing so. I am now going to try your suggestion.
Honestly, these types of technical issues always leave me so frustrated. I do not have a high technology acumen, and because my laptop is six years old, I cannot get professional help without paying a hefty fee. Thank goodness for this forum. If the solutions suggested here do not work, I guess I will keep my laptop until my Adobe 8.1 gives out completely.
Thanks again for your assistance. I will let you know if it works.

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