Is there a solution to PDFs missing text?

Hi there,
I've been having a problem with PDFs generated from documents created in Frame 9 missing random blocks of text. From reading the forum, I see that this is a well known issue. I've tried both the MS hotfix and deleting the fntcache.dat file. Deleting the fntcache.dat file is the only thing that has worked. Has anyone else run the hotfix without any positive results? Am I doomed to deleting fntcache each time I want to create a PDF?
Any insight is much appreciated. Thanks!
Jeff

Arnis Gubins wrote:
Are you by any chance using any of the OTF Pro/W1G/COM type of fonts? Are you also using CMYK PDF generation? If so, then this is a known bug.
Well, the known bug with many of these fonts is: text is displayed with the TimesNewRoman font. I didn't have missing text blocks using them, and I'm not aware of anybody else who has.
The MS patch should definitely work. It does work here on all machines (all running Windows XP Pro SP2(!)). I know of some other font related problems with XP SP3.
If it still doesn't work: deleting the fntcache.dat is not necessary for each PDF, it's necessary once a day. The daily procedure in this case is:
- Start your PC
- Delete the fntcache.dat
- Reboot
Now PDF creation works as expected, until you reboot again. If you have to do this for whatever reason, delete the fntcache.dat again before rebooting.
Bernd

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