Is there a way I can write a letter to their corporate office?

I have been trying since June 5th to upgrade my internet speed. Seems like a pretty simple request, not to mention I'm trying to give them money. I've been an ATT customer since 2008 and I've never experienced such poor customer serivce in my life. I've literally called 8 times and had placed several orders (all of which I've documented) and each person is less helpful then the last. I've literally been in tears on the phone begging for someone to help me. I've been trying so hard to be patient and understanding and I just honestly don't know what else to do. Every person I've spoken with has told me "I don't know why it hasn't been put through. It goes through our back office." There's no technical problems or any other reason it shouldn't be going through. I fully intend on cancelling every service I have through them once I'm set up with new stuff from a different company. it's sad that these big corporate companies just couldn't care less about the little guy. I'm hoping more people don't experience the same poor service as I have. I'm also hoping to write a formal letter to their corporate office since not even the managers of their customer service are able or willing to be helpful. If anyone out there can help me, it would be most appreciated.

Hello, !
Thanks for posting. I'm sorry to hear you've been having difficulty upgrading your service. We would appreciate the opportunity to remedy the situation, so please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.
You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.
-Mariana

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