Is there a way to actually talk to someone who can help

Is there a way to actually talk to someone who might be able to answer a question?  I can't get any help with the tutorials.  I can download books from the library to my computer, but when I try and transfer them to my Nook I get a message saying I do not have permission.  I have been downloading ok until I just got a new computer.

i have the same problem! just got a new kobo touch to replace my crashed one and ade books won't transfer and now ade won't authorize my device at all, even though i've tried several times. the online support is a joke. he referred me to the forums, which i don't believe they every check to answer the questions people have. i have a number i'm going to call tomorrow morning- 18008336687. can't promise they'll be of any use though. this is the fourth time i've called and the issue still hasn't been resolved.

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    Message Edited by cat_felix on 06-13-2008 09:54 PM
    Message Edited by cat_felix on 06-13-2008 09:55 PM
    Message Edited by cat_felix on 06-14-2008 04:15 AM

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