Is there a way to contact apple about terrible service at one of their stores?

I recently spent 3 different days and over 4 hours at an apple store in order to swap a defective product.  I was hoping to contact apple in some form to complain about how awful the customer service was at that particular store.  I have a lot of apple products and enjoy the often spectacular customer service.  However, I want to voice my displeasure about this particular store.  I was wondering how I would be able to contact apple about the store. 

If you call AppleCare, they can log a complaint about any aspect of Apple's Business in the system for review by senior management. If you log a complaint about service provided at an Apple Retail Store, it will be reviewed by AppleCare Senior Management and forwarded to the appropriate area or regional manager for review... or so I have been told!

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    Feedback
    http://www.apple.com/feedback

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    rebeccafromgarden wrote:
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    First of all I would like to invite your attention to the forum rules of participation at the link below....
    http://h30434.www3.hp.com/t5/Rules-of-Participatio​n/Rules-of-Participation/m-p/252325/highlight/tru...
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  • I need a rescue email but I really don't want to have to call Apple. Is there any other way of creating a rescue email? Or another way of contacting Apple, like an online chat?

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  • Is there any way to contact verizon with a detailed cell phone technical support question?

    Is there any way to contact Verizon with a detailed cell phone technical support question?  I prefer e-mail so as to provide details (like I am trying to provide here).  I have tried in-store personnel (no help at all) and the web chat - they just want to see me more data instead of helping me with my basic problem!
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    Chat transcript removed as required by the Verizon Wireless Terms of Service
    BELOW IS A SCREEN COPY FROM REDDIT ABOUT SOMEONE WITH THE SAME PROBLEM WITH A VERIZON CELL PHONE
    So last night my RAZR MAXX HD did something totally bewildering by spontaneously downloading 2.6 GB of data over the course of ~ 3 hours. Fortunately I was able to catch this problem before it ended up being really expensive, but I still exceeded my 2 GB data plan by 600MB.
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    Android OS: 0 MB foreground / 1.18 GB background
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    Screenshots:
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    Reddit News Free data usage
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    8:58 PM: 90% of data allowance used (txt msg)
    9:13 PM: 100% of data allowance used (txt msg)
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    What the hell are these unnamed numeric applications? I've inspected my process history and this is the first time they have ever attempted to use data.
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    all 13 comments
    best 
    [–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago*
    All I can think is your phone may have background downloaded an OTA update, and you'd then be prompted with something like, "As update to your Android system has been downloaded, would you like to install it now?"
    I do find it very odd that the update would be 2.6GB. As a rough base, the CyanogenMod 10.1 firmware for your device is well under 200MB, so unless Verizon has a ****-ton of bloatware in the update, or it had to attempt to download multiple times for some reason, it may be a stretch.
    But doing a little homework, it looks like the Verizon Razr Maxx was updated to 4.1 in late March. Maybe they're still rolling it out in waves? Have you gotten the update yet?
    Edit: Aaaand I just noticed you appear to be running an AOSP-based ROM, which totally rules out a carrier update being sent out.
    Edit2: If you want to live dangerously, you could try running:
    #kill -9 12289
    That 12289 is the PID listed in your screenshot. But don't run that without fulling understanding the kill command.
    The ps command could also be of use, but probably not.
    permalink
    [–]lechnito[S] 2 points 1 year ago
    I can confirm that the phone is currently at 4.1.2 and that I wasn't prompted for an OTA update.The fact that both the Android OS and Reddit News processes were simultaneously using an extremely large amount of data is unlikely to be a coincidence... 
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    [–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago
    That is very curious that the spikes happened at the same time.I'm curious. It may have put at least some of that 2.6GB somewhere. You could use a data visualizer tool to see if you can find it, which may lead to more clues. 
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    [–]lechnito[S] 2 points 1 year ago
    The largest directories are:
    DCIM: Normal looking photos (90,825 KB)
    Android: Primarily map cache data (64,846 KB)
    If it was downloading content then it did not significantly save content to storage. It's not like I have anything particularly sensitive on the phone, but the idea that it was uploading a snapshot of my data definitely makes me uncomfortable.
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    [–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
    Yup, Digital Camera IMages and videos.Somewhere in /sdcard/Android would be my guess as to where a mysterious file would be downloaded, but if it's only 64MB, and mostly map data, I'd safely rule it out.I'm sorry, but I'm stumped here.Edit: I should mention I don't think this is malware, because unless a malicious app gained superuser access, any data it used would show under it's own apk in the data usage list, not Android OS. 
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    [–]mistrbrownstone 0 points 1 year ago
    DCIM: Normal looking photos (90,825 KB)
    Was it trying to auto-upload pictures or video to G+?I ******* hate that.
    permalink
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    [–]lechnito[S] 1 point 1 year ago
    Although I'm not really up to speed with the Android platform, I come from a UNIX background so I feel comfortable running commands. How do I pull up a bash terminal? Do I need to root the phone first? 
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    [–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
    There's a number of terminal emulators in the Play Store that work well. You don't need a rooted phone to get to the shell as your user, but any privileged command won't execute unless you can grant it permission from the Superuser app that is installed when you root the device. So you could probably do a ps -e, but not a kill -9. 
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    [–]lechnito[S] 1 point 1 year ago
    Got it. I downloaded a terminal emulator but unfortunately those processes no longer exist.Does Android keep a generic log of system level events like /var/log/syslog? 
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    [–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
    I don't think so, and I know you'd need superuser permission to read most of the files in /var/log anyway. I'm not super familiar with how Android does its logging, but I do know that the two files of interest are the logcat and dmesg. 
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    [–]sh0nuff 1 point 1 year ago
    Want to mention here that using your settings to set your data cap (set it on your billing day), then you won't go over again.Those text messages are really unhelpful, as they send out well after the data has been used. Chances are good you hit close to the 2GB mark before you received the bulk of the messages. 
    permalink
    [–]kindofabuzz -4 points 1 year ago
    Quit installing pirated apps. 
    permalink
    [–]lechnito[S] 1 point 1 year ago
    That's definitely not the case here; both my PC and and Android phone are free from pirated apps.

    You used the data.  Verizon can not see what it was sued for.  However your phone can see whats apps used the data.  go to settings-data usage- there will be a place that says data usage cycle.  line the dates up with your cycle.  then there will be a bar graph below that   extend bother white bars one all the way to the left and one all the way to the right.  after those are extended below that will be a list of apps,  there should be one that used over 2 gb and that will show you what app used that data in her purse

  • I cannot create a catalog because everywhere I try on my computer, it comes up with cannot Lightroom cannot create a catalog on network volumes.  And is there any way to contact Adobe directly?  Would you be able to give me a phone number and/or email add

    I cannot create a catalog because everywhere I try on my computer, it comes up with cannot Lightroom cannot create a catalog on network volumes.  And is there any way to contact Adobe directly?  Would you be able to give me a phone number and/or email address?@@

    The short and direct answer to your question about catalogs on a network drive is that you can't do that. The catalog must reside on a local drive.
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  • Is there any way to contact support via email as I cannot receive phone call at the moment . Thanks

    I have forgotten my security questions and cannot purchase apps. My rescue email was entered with an error .me instead of .mw so I can't reset my account. Is there a way to contact support via email ? as I can't receive a call.
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    http://www.apple.com/support/contact/
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  • Have a real problem i just can't make a reservation and this is the only way to contact apple . It seams to keep going to the american site .

    have a real problem i just can't make a reservation and this is the only way to contact apple . It seams to keep going to the american site .

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  • HT201441 I work at a company that buys electronics and resells them. I was wondering is there a way to contact them to remove the iphon activation lock.

    I work at a company that buys electronics and resells them. I was wondering if there was a way to contact Apple to deactivate the activation lock.

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