Is there a way to contact Lightroom help by phone? I have a complicated issue with missing files.

When I downloaded my photos into Lightroom today I used today's date on the folder, but got the year wrong, 2013. After I completed editing my entire photo session, and tried to export some of the images, I realized I had the date wrong on the folder. I used my Mac's "Finder" to locate the file and change the name to 2014, with the rest of the folder name. I see now that this was a mistake and I should have probably changed the file name IN lightroom instead. Now I cannot export because I am getting the message about the files being offline or missing. I have tried to correct this by changing the folder name back to the original incorrect name (year), but this did not solve it. I clicked on the question marks and tried to "find" the folder, but that did not work either. It would be nice to be able to save my work in editing, rather than to have to start over again. In addition, Lightroom now shows several extra folders with the same folder names have been created that I didn't plan or create, purposely at least : ) Now I am really confused as to how to fix this...

You should be able to use
"Find Missing Folder" ok......
How about putting a screen shot of your Library and matching HD like these:
and:
Then we can help you out... don't panic and don't reimport the files. Everything just needs relinking somehow.

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Please help! is there any way to contact customer service via email? Have already talked to 25 different reps. Not Kidding!

Duplicate post - please visit:
https://community.verizonwireless.com/thread/809565
Message was edited by: Admin Moderator

yes, I have indeed spoken with 28 different customer service rep.s, today is the 29th. and yes, i do not agree with the answer i am getting. I purchased a new phone in september, it is not functioning, and has not been, "fatal error" per tech support. they have finally sent me a replacement phone, and i received it a day and a half after it was "guaranteed" to arrive. the replacement phone is refurbished, i paid for a new phone, i would simply like to have a new phone to replace it. or a refund to equal the difference in price btw purchasing a new phone vs. used.. i do not think i am being unreasonable, however, there are many people who read and reread policies on the phone. there is no way to contact the same rep. twice, so that one does not have to explain themselves again. no way to email anyone. the worst customer service i have ever dealt with ever.

Is there any way I can download a Windows phone connector onto my iBook G4 with OS 10.5.8?

I can't download Windows Phone Connector 7 to my iBook G4 because the download requires 10.6.6 and I have only 10.5.8. Is there anything I can do so that I can interface my iBook with my Windows 7 Smartphone?
Thanks

You will need to upgrade your computer to at least Mac OS X 10.6.8. Then you can download, install and run iTunes 10.7 which will work with your iPhone 5. iTunes 10.7 can be downloaded here:
http://support.apple.com/kb/DL1576
If your Mac isn't now running Mac OS X 10.6, you can buy a copy from the Apple Store; in the US:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
Install that, run Software Update and get all the available updates, and you should then be in business.
Regards.

I cannot create a catalog because everywhere I try on my computer, it comes up with cannot Lightroom cannot create a catalog on network volumes. And is there any way to contact Adobe directly? Would you be able to give me a phone number and/or email add

I cannot create a catalog because everywhere I try on my computer, it comes up with cannot Lightroom cannot create a catalog on network volumes. And is there any way to contact Adobe directly? Would you be able to give me a phone number and/or email address?@@

The short and direct answer to your question about catalogs on a network drive is that you can't do that. The catalog must reside on a local drive.
Here is a link to a list of telephone numbers. Choose one that is appropriate:
Adobe Connect Support phone numbers

Is there any way to contact verizon with a detailed cell phone technical support question?

Is there any way to contact Verizon with a detailed cell phone technical support question? I prefer e-mail so as to provide details (like I am trying to provide here). I have tried in-store personnel (no help at all) and the web chat - they just want to see me more data instead of helping me with my basic problem!
I CAN NOT GET ANYONE FROM VERIZON TO GIVE ME ANY HELP NOR CAN I FIND A WAY TO FILE A COMPLAINT. AT THIS POINT I JUST WANT TO DROP MY VERIZON ACCOUNT BUT I'M SURE THAT IT WILL COST ME A SMALL FORTUNE TO GET OUT OF IT.
Here is my issue:
Chat transcript removed as required by the Verizon Wireless Terms of Service
BELOW IS A SCREEN COPY FROM REDDIT ABOUT SOMEONE WITH THE SAME PROBLEM WITH A VERIZON CELL PHONE
So last night my RAZR MAXX HD did something totally bewildering by spontaneously downloading 2.6 GB of data over the course of ~ 3 hours. Fortunately I was able to catch this problem before it ended up being really expensive, but I still exceeded my 2 GB data plan by 600MB.
The Culprits:
Reddit News Free: 160 MB foreground / 0.96 GB background
Android OS: 0 MB foreground / 1.18 GB background
Several unnamed applications: ~ 350 MB
Screenshots:
The massive data spike
Android OS data usage
Reddit News Free data usage
Weird unnamed processes
Detailed timeline:
5:12 PM: Incident begins according to VZW data usage website (2.60410 GB used). This is around the last time that I used my phone at the laundromat before getting dinner and watching Game of Thrones.
8:04 PM: 50% of data allowance used (txt msg)
8:31 PM: 75% of data allowance used (txt msg)
8:58 PM: 90% of data allowance used (txt msg)
9:13 PM: 100% of data allowance used (txt msg)
10:05 PM: Got the text messages and immediately put the phone into airplane mode
10:30 PM: Took screenshots
10:45 PM: Enabled wifi, installed Kaspersky premium. Scan returned no threats.
11:00 PM: Left phone in airplane mode, went to sleep.
The questions:
What was the root cause of this issue? Did Reddit News freak out as a result of an esoteric bug or was my phone hacked?
If this was a simple Reddit News bug, then why was the Android OS also trying to use such a massive amount of background data?
What the hell are these unnamed numeric applications? I've inspected my process history and this is the first time they have ever attempted to use data.
I'm pretty sure that I can explain this situation to Verizon and get out of having to pay additional data usage fees, but I would like to know more about the problem before I get in touch with them.
all 13 comments
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[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago*
All I can think is your phone may have background downloaded an OTA update, and you'd then be prompted with something like, "As update to your Android system has been downloaded, would you like to install it now?"
I do find it very odd that the update would be 2.6GB. As a rough base, the CyanogenMod 10.1 firmware for your device is well under 200MB, so unless Verizon has a ****-ton of bloatware in the update, or it had to attempt to download multiple times for some reason, it may be a stretch.
But doing a little homework, it looks like the Verizon Razr Maxx was updated to 4.1 in late March. Maybe they're still rolling it out in waves? Have you gotten the update yet?
Edit: Aaaand I just noticed you appear to be running an AOSP-based ROM, which totally rules out a carrier update being sent out.
Edit2: If you want to live dangerously, you could try running:
#kill -9 12289
That 12289 is the PID listed in your screenshot. But don't run that without fulling understanding the kill command.
The ps command could also be of use, but probably not.
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[–]lechnito[S] 2 points 1 year ago
I can confirm that the phone is currently at 4.1.2 and that I wasn't prompted for an OTA update.The fact that both the Android OS and Reddit News processes were simultaneously using an extremely large amount of data is unlikely to be a coincidence...
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[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago
That is very curious that the spikes happened at the same time.I'm curious. It may have put at least some of that 2.6GB somewhere. You could use a data visualizer tool to see if you can find it, which may lead to more clues.
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[–]lechnito[S] 2 points 1 year ago
The largest directories are:
DCIM: Normal looking photos (90,825 KB)
Android: Primarily map cache data (64,846 KB)
If it was downloading content then it did not significantly save content to storage. It's not like I have anything particularly sensitive on the phone, but the idea that it was uploading a snapshot of my data definitely makes me uncomfortable.
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
Yup, Digital Camera IMages and videos.Somewhere in /sdcard/Android would be my guess as to where a mysterious file would be downloaded, but if it's only 64MB, and mostly map data, I'd safely rule it out.I'm sorry, but I'm stumped here.Edit: I should mention I don't think this is malware, because unless a malicious app gained superuser access, any data it used would show under it's own apk in the data usage list, not Android OS.
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[–]mistrbrownstone 0 points 1 year ago
DCIM: Normal looking photos (90,825 KB)
Was it trying to auto-upload pictures or video to G+?I ******* hate that.
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[–]lechnito[S] 1 point 1 year ago
Although I'm not really up to speed with the Android platform, I come from a UNIX background so I feel comfortable running commands. How do I pull up a bash terminal? Do I need to root the phone first?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
There's a number of terminal emulators in the Play Store that work well. You don't need a rooted phone to get to the shell as your user, but any privileged command won't execute unless you can grant it permission from the Superuser app that is installed when you root the device. So you could probably do a ps -e, but not a kill -9.
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[–]lechnito[S] 1 point 1 year ago
Got it. I downloaded a terminal emulator but unfortunately those processes no longer exist.Does Android keep a generic log of system level events like /var/log/syslog?
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[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
I don't think so, and I know you'd need superuser permission to read most of the files in /var/log anyway. I'm not super familiar with how Android does its logging, but I do know that the two files of interest are the logcat and dmesg.
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[–]sh0nuff 1 point 1 year ago
Want to mention here that using your settings to set your data cap (set it on your billing day), then you won't go over again.Those text messages are really unhelpful, as they send out well after the data has been used. Chances are good you hit close to the 2GB mark before you received the bulk of the messages.
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[–]kindofabuzz -4 points 1 year ago
Quit installing pirated apps.
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[–]lechnito[S] 1 point 1 year ago
That's definitely not the case here; both my PC and and Android phone are free from pirated apps.

You used the data. Verizon can not see what it was sued for. However your phone can see whats apps used the data. go to settings-data usage- there will be a place that says data usage cycle. line the dates up with your cycle. then there will be a bar graph below that extend bother white bars one all the way to the left and one all the way to the right. after those are extended below that will be a list of apps, there should be one that used over 2 gb and that will show you what app used that data in her purse

Is there a way to contact a specific person on here?

Is there a way to contact a specific person on here?
I am having unbelievable problems & one person is trying to help me. One way is to refer me to another's post/site.
Is there any way that I can directly contact that person to get the "straight" of it all? I am "ignorant" of many of the names & processes required to "fix my macbook" & it is multiple problems that won't allow me to do what is on his page.
Thank you.

HT3275 TIME MACHINE GONE... EARLIER, OTHER OS APPS NOT THERE, DAMAGED MAC from what??
I am new & totally going at this blindly!
BDAqua has been trying to help me & sent me to a website by Phil Stokes, but I don't understand it... & he has his own website for help now which I signed up for, but they must APPROVE ME.
I think that I will be able to contact the guy who wrote the "How to Un-Install MacKeeper, but my issues are bigger than that.
I am sorry that the above is so long when you get to it, but I am having so many problems & cannot find any resolution.
Stupidly... Ignorantly downloaded MacKeeper, which everyone says to UN-INSTALL ASAP.... but I can't seem to do that in that I have other issues & don't want to lose all of my info.
TIme Machine just recently said, "NOT configured", so can't back up my info. I have tried everything that I know to do. It is in the top & in my Applications, but when I turn it ON, it goes to Time Capsule, which I don't have. I have 2 external HD's, MyBooks. One I use only for Time Machine. I plug it in & hear & feel it running but it does not show up on my desktop & is NOT connected to my Time Machine. When I hit "ON", it opens up an EMPTY window to set up Time Capsule, which I do NOT have... nothing listed in the window! When I close that window, Time Machine goes to "OFF" position.
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The first time that I did that, it was there, but all the repair/check/permission options were greyed out, so could not do anything. Now they are there, so will try to see what happens. Trying Disk Repair. Will let you know later how that turns out. (I am pretty sure, based on all my efforts over the past weeks that nothing will be fixed.
OS Disk still showing up in the left hand corner from the other day & it has been ejected & removed, NOT there? Why would that be?
Hope you can be of some help. I avoid my Mac for days, feeling like I am going into the "black place" again, so if I don't reply in a timely manner, know that there are reasons. I am overwhelmed with too many issues to deal with & not a sole to help me.

Is there some way to tell lightroom to just re-export the previously exported files?

Shot a celebration (Park, Mass and Party), went home and processed the raw files in Lightroom, Exported them into 3 folders.
Then I proceeded to edit the files in photoshop, first folder that consisted of the park went well. Files looks great, even after compressing them again.
Then up were the Mass pictures and that's where it all went down hill. When I loaded up the first image it was compressed to hell All the black areas were all pixelated, so I went into lightroom and sure enough it changed the quality from 100% down to 60%!
All my other settings were the same so I didn't accidentally reset the whole thing. Not sure why or how Lightroom did this, I've had it on 100% for the past 2 years!
Now I have to export them all over again, the trouble is there was 800 that I culled down to just 150. I really don't want to hand pick them all over again.
Is there some way to tell lightroom to just re-export the previously exported files?

The short answer: no.
Lightroom remembers recently imported files in a collection, but does not remember recently exported files.
That said, you could use the SQLiteroom plugin (free, by me) to round up a collection of *all* exported files, which might help.
Rob

Is there any way to contact support by email because I cannot call them by phone and Thanks

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It may vary by location but when I click on the Get Started button in http://www.apple.com/support/contact/ I get the following on the next page.
Get help where you are.
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Is there any way to contact support via email as I cannot receive phone call at the moment . Thanks

I have forgotten my security questions and cannot purchase apps. My rescue email was entered with an error .me instead of .mw so I can't reset my account. Is there a way to contact support via email ? as I can't receive a call.
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http://www.apple.com/support/contact/
would be the place to start

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Just installed Split Panel and it looks like it will do exactly what I want.
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TS1363 Hi, I just got an iPod Nano 1st generation and I plugged it into my computer and open iTunes but it never showed up in iTunes. So then I updated my iTunes to the latest version but it still didn't show up so is there a way you all can help me A.S.A

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How can I contact customer service because my registration number according to Adobe cannot be upgraded; and Adobe's message to me said that I was registered for CS4; I am currently registered for CS5. Is there no way to contact customer service via emai

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Problems with registration you can contact our support team at Contact Customer Care. Please make sure you are signed in and selecting the proper selections from the pull down. If you continue to not be able to contact our support team then I would strongly recommend the use of a different web browser, computer, smart phone, or tablet.

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The user interface is on a level of elementary PC software
something I have deteced till now
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no search function for the whole catalog
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second screen sometimes gets lost, when moving between screens
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Is there a way to re set Lightroom to original settings, I have been playing around with it and got somewhere that I don't know how to get out of...not particularly computer savvu

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To begin, quit Lightroom
On Windows do the following
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Then press the Return\Enter key
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Close the Lightroom folder and re-start the Lightroom program.

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Is there a way to contact Lightroom help by phone? I have a complicated issue with missing files.

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