Is there a way to escalate an issue at Apple?

I'm trying to get through to a manager or supervisor at Apple, to no avail. Does anyone know of an escalation process? Searched the Internet, lots of people asking the question, Apple appears to be stonewalling us all.
I've had problems with my MacBook Pro from day one. Every time they "repair" it, they make it worse. They refuse to let me talk to a manager or a supervisor. They refuse to replace the lemon they sold me and are unable to fix. All I ever get is a very polite stonewall and phone calls that are never returned.
As I type this, my MacBook is again at the store for "service."
Does anyone know where I can go to escalate the situation?

I have faked it with actionscript. I just made the flash
movie play at the same framerate as the FLV - then on the frame
with the FLV I added a moivelcip which is 2 frames long. The first
frame stops the movie, the second frame make it play. This
movieclip loops, causing a stop/go effect on the flv - which makes
it play at 1/2 speed. I may have the flv and sample still:
http://www.johnkalnin.com/flashhelp/FLV-HalfSpeed.html
http://www.johnkalnin.com/flashhelp/FLV-HalfSpeed.fla

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