Is there a way to get support for add-ons thru your site...especially since I can't actually contact Firefox?

I have been trying repeatedly to find out how to get support for the FIREFTP add-on. I have a HDD that is in the midst of crashing and I need to get the ftp accts from it. I have followed every direction they have specified but none work. Need to speak to a developer. Now that I am trying to getting a hold of someone from mozilla, i find the same difficulty getting in touch with someone. This type of support model is a joke.
I had no idea i would be on my own once a problem occurs.

The first place to look for a support link for a particular extension is that extension' download page, in the right-column to the right of '''''About this Add-on'''''.
https://addons.mozilla.org/en-US/firefox/addon/fireftp/ <br />
http://fireftp.net/help.html
If the extension developer didn't provide that information or doesn't have a support page, the Addons.Mozilla.Org forum is the second place to look. <br />
https://forums.mozilla.org/addons/
Third place is the Extension/Theme Releases forum over at MozillaZine. <br />http://forums.mozillazine.org/viewforum.php?f=48&sid=74e031d1d4cf5f018a1299f902d76641

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