Is there a way to open an Service Request as a result of an order being shipped from OM?

Business requirement is when a new system shipment goes out to a customer we want to automatically generate an SR in Service for the installation of the system.  Ideally this SR would also have an installation task associated with it.
Are there any standard ways or maybe custom hooks where OM can talk to Teleservice to achieve this?
thanks

'''Here is an update to my former response.'''
Here is a safe way to look at an email which you think is suspicious:
* right click on the message and select 'Save As'
* the file name will be the email subject followed by an extension of .eml
* store it in a folder you can find easily, such as your Documents
* using your file explorer, right click on the file name and open it with Notepad or a similar text editor (NOT Thunderbird!)
* even though the format is not easy to read, you should be able to see who sent it to you, and also read the message text.
Since you are looking at the message in a text editor, there is no chance a link can activate something bad. I have used this method many times, and have found several spoofs of email names of my friends.

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