Is there a way to reset the security questions on my apple ID

i wanted to purchase an item in one of my apps and since i had just gotten a new iphone 5, a message said since this was the first time buying somthing on this device i had to answer the security questions and for the life of me i cannot remember the correct answers and my account was locked 3 time already from me guessing incorrectly

From a Kappy  post
The Three Best Alternatives for Security Questions and Rescue Mail
   1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
          Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
          Account Security.
     3.  Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID

Similar Messages

  • Hi, How do I reset the security questions on my apple id?

    Hi, How do I reset the security questions on my apple id? i know my username and password but have forgotten the answers to my security questions, please help

    Security questions:
    https://discussions.apple.com/docs/DOC-4551

  • A way to reset the security questions

    I'm really upset now.How can I find a way to resolve this security question? I Lost my bill as this way.

    Reset security questions
    http://support.apple.com/kb/HT5312
    If you do not have a Rescue email, you need to contact apple support, they will guide you through the process of resetting your security questions.
    https://ssl.apple.com/emea/support/itunes/contact.html

  • Trying to make a purchase form the apple store and I keep being asked to answer my security questions. I don't remember what the answers are. Is there a way to reset your security questions or get the answers to the current ones?

    I have been trying to make a purchase from the apple store and I keep being asked to answer my security questions. I don't remember what my answers are. Is there a way to reset your questions or find out the answers to your old ones?

    Yes, go to the AppleID FAQ for how to reset the questions.

  • Is there any way to reset your security questions if you forgot the answers?

    i am having problems with itunes. i just put a 15$ card on my account and now it will not let me buy anything because i dont remember the securtiy questions. i am verry unhappy about this due to the fact that i can not contact customer service any other way then email that takes about 2 days to get a response. any suggestions?

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Is there any way to reset your security questions?

    The only responses that i am recieving are to get an email to your rescue email, however i dont have one and i cant do anything with my account

    1. See my User Tip for some help: Some Solutions for Resetting
        Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for
            support and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • Way to reset Itunes security questions without calling Apple?

    Okay so here's the deal. I have forgotten my Itunes account security questions and I can't remember them at all as I created this account years ago and I cannot reset them unless I answer them. I do not have a rescue email address to have them reset and I'm not comfortable at all calling them up to have the reset the questions. (I have severe anxiety) I have tried emailing and text-chatting with Apple multiple times and nobody has been able to help me. Is there any way for the love of god to reset my security questions without having to call them?? Please.

    No.  They will only reset the questions after verifying your identity over the phone.  Once you are verified, and reset the questions, you can establish a rescue email address in case you forget the answers again.
    http://support.apple.com/kb/HT5312
    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    -If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
    HTH

  • HT5312 what is the 100% guaranteed way to reset the security questions? i forgot how the answers were typed specifically and i need help. there is no email address for them to send the answers to for some reason, and the "change payment method" idea didnt

    somebody please know something. for some reason apple doesnt want problems to be settled over email and everything has to be fixed over the phone, but i hate calling people and would rather email. so is there a way or do i have to call them?

    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset - which will be by phone as they need to confirm your id and that it's your account
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    You can try contacting them via email via this link, but you might have to wait 24 to 48 hours for a reply, and they then might just tell to you to use the HT5699 link above : https://ssl.apple.com/emea/support/itunes/contact.html

  • HT201363 I don't remember the answers too my security questions, and the rescue email address is no longer active, is there any other way to reset the security questions?

    I added a voucher to my account and now i cannot spend the money on it as it asks me to answer security questions, i have not used the iTunes store in many months and so i have no idea what the answers are to them. And the rescue email i setup is no longer an account I use so i cannot acces it to reset the questions, am i stuck or is there a solution?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (86477)

  • How can I reset my security questions in my apple account because I forgot my answer and I can't make any purchases please anyone help

    I'm am have trouble with my security question I can't remember my answers and it is not allowing me to make any purchases ,Is there a way to reset the security questions ? Please help ;(

    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service

  • I forgot the password to a pages-document, is there any way to reset the document?

    I forgot the password to a pages-document, is there any way to reset the document?
    Thank You

    No, Apple can't help.  Just connect the iPod to your computer and restore via iTunes. If necessary, place the iPod in recovery mode.  For that mode see:
    http://support.apple.com/kb/HT1808

  • How do I reset the security questions without a phonecall ? No option to use my rescue email exists.,

    I need to reset the security questions on an Apple ID.
    It does not give me the option to use a recovery email, although there is one on the account.
    The only option is phone support, which I cannot use.
    I need a chat or email option to reset security questions, can anyone help?
    thanks!

    See If you forgot the answers to your Apple ID security questions - Apple Support
    IF your rescue email is not working, your options are pretty limited - find a phone and call them is about the only way you are going to get things reset and workIng.

  • Can't remember answers to security questions.How do I reset the security questions?

    Can't remember answers to security questions.How do I reset the security questions?

    1)  Apple ID: All about Apple ID security questions
    If necessary...
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    3)  Or Email Here  >  Apple  Support  iTunes Store  Contact

  • I set up a passcode to ensure the security of my iPhone 5 but, when I enter it on the home screen, I repeatedly receive an error message and my phone locks. Is there a way to reset the passcode when I am unable to gain access to my phone?

    I set up a passcode to ensure the security of my iPhone 5 but, when I enter it on the home screen, I repeatedly receive an error message and my phone locks. Is there a way to reset the passcode when I am unable to gain access to my phone?

    I figured that was the case, but I've used the same passcode for years and I can't seem to figure out how I managed to screw it up when I set up my phone. Without being able to access my phone for a restore, how would I accomplish this? iTunes? Thank you very much for you help!

  • I see there is no way to change the security questions i set up when I first purchased my ipod touch. Software takes you in circles with no help

    I see there is no way to change the security questions i set up when I first purchased my ipod touch. All the answers I get do not work. Can't by another device until I get around this issue.

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

Maybe you are looking for