Is there a way to terminate Oracle Database Cloud Service - S5 service?

Hi All,
I'm having a very terrible situation here. I have been trying to terminate my database cloud service but nobody in Oracle sale team or support team are able to do it. I spoke to a guy from sales team and he forwarded my call to a guy in support team which he said he'll do it and gave me a reference number. A few weeks later I got an email from a billing department asking me to pay the amount that was due. I explained to him the situation and got no words back from him. Guess what! today I checked my bank account and found that Oracle has taken the payment from me!
I'm furiously angry with Oracle! It seems that there is no escape from the cloud service! the customer service is terrible and there seems no co-ordinations between different departments.
I really appreciate for your help as I dont who I should and can speak to.
Cheers,
Syaifuddin

Not good to hear.... I hope it has been resolved by now.
However, in case of such an event, which will not happen to often, you can always request your bank to block this until the situation has been resolved. In esscece this should not happen however I can imagine that in a very unlikely scenario this could happen.
Hope Iloon Wolff-Oracle has been able to resolve this for you.
Regards,
Johan Louwers.

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