Is there a Wholesale issue with Infinity 2?

So I've been on Infinity Unlimited for a few months and was getting constant 35-36mbps down and 7-8mbps up with latency of around 20-21ms (Draytek 2750n synced at 40/10). A couple of weeks ago I reviewed my package and as part of this I was advised that I could get the free upgrade to Infinity 2. I went through the process and the expected speeds were 55.6mbps down & 18.0mbps up.
So Friday I got an eMail telling me that the upgrade had been completed. Restarted the Draytek 2750n and it was syncing at 67/20, looking good. Initial speed tests were also promising and although quite up & down I was getting up to 60mbps down & 12.5mbps up. Then it all started to go downhill. Very random speed results, high pings up to 50ms, slowdowns and complete halts.
Fast forward to today, speedtest.net indicates 18-28mbps down & 5-8mbps up with a ping of 20-50ms!!! Even the BT speed tester came back with 9mbps down and a couple of meg up!!!
To say I'm disappointed would be a bit of an understatement. I feel duped, especially as I was considering a great offer from Virgin. What is everyone else's experiences? I know a co-worker whom also has the same issue, I'm starting to feel as though there is a wholesale issue with this so called "Infinity 2". I would also suggest that I've been misold this product, it is attaining nowhere near what it should be. I'll wait for the 10 days and then report back.
In the meantime I'll also investigate any local issues that could cause this. I want my speed back.

Just done a test on broadbandmax.co.uk which shows 50.8/14.9 
and speedtest.net and showed 14.6 up and 15.7 down with a ping of 10ms
I can't even get the BT one to work!!!
Although my profile says 76/20 I'm not even sure I've been "upgraded" anyway????
I had the same thing with Madasafish about 5 years ago. I was getting a steady 2Mbps and they "upgraded" me and the speed dropped to 1Mbps. They said "...that's all your line can provide...blah blah blah" to which I replied "but I've been getting 2Mbps for over a year....." They of course weren't interested so guess what?...........
.....I went with someone else.
The mods on this site must be getting peed off with us plebs hassling them about this.
Maybe they can pass it up the chain to those in their ivory towers to earn their keep and either get this sorted or at least admit there's a problem.

Similar Messages

  • My iPhone 5S has not connected to 4G LTE service in the last few days? Is there an outage/issue with 4G in my area (Pittsburgh) or is this a device specific issue?

    My iPhone 5S has not connected to 4G LTE service in the last few days? Is there an outage/issue with 4G in my area (Pittsburgh) or is this a device specific issue?

        JHblues Let's get your data working again. There are not any reported issues in the area. Try this step:  http://vz.to/1kUSSk2
    Sheritah_vzw
    Follow us on Twitter
    @VZWSupport

  • My MacBook Pro 13" (2012) is running Windows 7 on Bootcamp and there is an issue with the headset I'm using.

    My MacBook Pro 13" (2012) is running Windows 7 on Bootcamp and there is an issue with the headset I'm using. I use a cheap Logitech Stereo Headset H130, but since there is only on audio plugin on the computer, I purchased a 3.5 mm 4-pin smartphone audio adapter thingy. That allowed me to put both my the sound coming to my headset & the microphone on my headset onto one wire. Everything worked wonderfully when running the Mac OS since they probably have support for that kind of stuff. The problem is though that once I try to use the same method in Windows 7, the OS doesn't recognize my headset microphone at all, but, instead when recording my voice decides to use the built-in mac microphone. Using this adapter still allows me to hear from my headset, but not use the microphone and that becomes a problem. It might be so that Windows 7 doesn't have support\drivers for that... How should I continue from here on out? Any advice?

    From what I have read from others on here you may be out of luck. You would need the appropriate Windows drivers for the Cirrus chip in the Mac and no one has been able to successfully locate them. Apple wouldn't support this since Windows is an optional install.
    Sorry to bring the bad news.

  • I'm trying to connect to my home wifi with my imac gh5. After I enter the password it says connection timeout or password incorrect. I know there's no issue with the connection but I don't know what else to do. Does anyone know how to fix this problem?

    I'm trying to connect to my home wifi with my imac gh5. After I enter the password it says connection timeout or password incorrect. I know there's no issue with the connection but I don't know what else to do. Does anyone know how to fix this problem?

    What is the make & model of your home Wi-Fi router that you are attempting to connect your G5 iMac to? Which exact model of iMac do you have?
    What wireless security type is your router using: WEP, WPA, or WPA2? If you temporarily disable wireless security, can the iMac connect to it now?

  • My itunes account shuts down for no reason.  It wont recognize my iphone and there is an issue with network connectivity and itunes.  I have already  reinstalled itunes and did a syste restore on my computer, firewall checked and virus scan done.  Ideas??

    My itunes account on windows xp shuts down for no reason.  If even try to delete something from my library it shuts down.   It wont recognize my iphone and there is an issue with network connectivity and I can't connect to the store.  I have already  reinstalled itunes and did a system restore on my computer, firewall has been checked, itunes is ok on firewall and virus scan done.  Ideas??

    Same problem. I can see the itunes store so not a problem with windows firewall. The account is active on my iphone so i know i am not locked out. I can connect the PC to my iphone so i know itunes is working ok. It is just logging into itunes on this pc which doesn't work. Only thing I can think of is that the email address I use for my apple id has been offline for a while and is working again now, I'm wondering whether this has been the case for others who are having this issue?

  • Hi support please help me to sync my ipod and iphone 5 . Since i have installed new itunes version 12 , i am not able to sync to transfer data to my devices through itunes.  I think there is some issue with tunes new version .kindly support ASAP.  Ra

    Hi support please help me to sync my ipod and iphone 5 . Since i have installed new itunes version 12 , i am not able to sync to transfer data to my devices through itunes.
    I think there is some issue with tunes new version .kindly support ASAP.
    Rachna khanna
    [email protected]

    you might need to buy a new cable from the apple store.

  • I got the following for Adobe Reader that there was an issue with it. C:\Program Files (x86)\Adobe\Reader 11.0\Reader\NPSWF32.dll file How do I fix this? Thanks.

    How can I fix this problem. I got the following for Adobe Reader that there was an issue with it.  C:\Program Files (x86)\Adobe\Reader 11.0\Reader\NPSWF32.dll file

    Try uninstalling using http://labs.adobe.com/downloads/acrobatcleaner.html then reinstall.

  • Are there any known issues with Adobe Edge Animate and Yosemite? Experiencing performance issues since upgrading OS

    Are there any known issues with Adobe Edge Animate and Yosemite? Experiencing performance issues since upgrading OS. Animation I was working on that had been performing in browser fine suddenly stopped working, and was not related to any action I had done at that point. Also was working in it today and program stopped responding to key board short cut commands.

    I am having a whole slew of odd interface problems with a fresh 2014.1.1 on a fresh macbook pro with latest Yosemite. Program locks up, cursor selections don't show, things disappear. I have a mac mini also and the program runs fine on it. Is there possibly something related to the solid state hard drive in new macs?

  • HT5521 I have a lightning to usb cable which is 2m in length.  Is there any known issues with trying to recharge an iPad 4 with this longer length.  It seems to me it is taking much longer than a 1m cord to recharge.

    I have a lightning to usb cable which is 2m in length.  Is there any known issues with trying to recharge an iPad 4 with this longer length?  It seems to me it is taking much longer than a 1m cord to recharge.

    Axel,
    I'm afraid a new SSD won't be different from your bad USB stick. I had similar issues over USB with both a (no-brand) stick and TWO 64gb Kingston SSDNow's (running Kubuntu 12.04 with Kernel 3.11, ia_64): it all runs exceptionally well (wanna know how it feels like booting in 5 sec?) for a few days - then suddenly you find yourself facing that dreaded (initramfs) prompt. You ask yourself: why? Did I upgrade grub lately? Did I upgrade the Kernel? I don't recall so. Ok, let's fix this... insert favorite live cd, boot, fsck...what???? THOUSANDS of errors??? Hundreds of files and directories corrupted, and the system is unusable - Reinstall everything from scratch onto another drive.
    Rinse and repeat: did this 3 times. Then I found this analysis:
    http://lkcl.net/reports/ssd_analysis.html
    I also suspect USB power interrupts more abruptly than SATA power, at shutdown - basically aggravating any power interruption damages. So now I'm going to:
    - buy an Intel S3500!
    - add commit=1 to my mount options in /etc/fstab
    - edit shutdown procedure to add a 5-10 sec pause after unmounting drives.
    Just my two cents.
    Andrea
    Last edited by andreius (2013-12-29 16:51:04)

  • Is there a compatability issue with Firefox and Andriod operating system 2.2.3? I can't get Firefox to work. I have tried uninstalling it and it won't download. in English

    Is there a compatability issue with Firefox and Andriod operating system 2.2.3? I can't get Firefox to work. I have tried uninstalling it and it won't download. in English

    Hi Drbobdog, there shouldn't be a compatibility with Android OS 2.2.3. There may be a compatability with the device itself.
    Here are the system requirements:
    https://wiki.mozilla.org/Mobile/Platforms/Android#System_Requirements
    (also seen here as well : http://www.mozilla.org/en-US/mobile/platforms/ )
    I hope this helps.

  • Are there any known issues with a 2003 server authenticating to a 2012 domain controller

    I am trying to get off of these 2003 domain controllers. But I still have a couple of 2003 servers that will be decommissioned by early next year. If I change my environment and get rid of the two 2003 dc's, and promote two 2012 dc's. Will I have any issues
    with the 2003 servers authenticating? I have a very small maintenance window, and do not have time to test on my own. I was hoping someone else has tried this before, and knows the results.

    Hi,
    I am not aware of any issues with 2012 as domain controller role. There was an issue with 2012 R2 as domain controller role related to the AES encryption for computer password, but MS issued a hotfix and a rollup (covers many other issues along).
    https://support.microsoft.com/kb/910205?wa=wsignin1.0
    Once you upgrade your schema to support 2012 domain controllers you can start promoting those and eliminate 2003 ones.
    I have been running this in our environment and I see no issues. In fact i am using 2012 R2 DC which were problematic.
    Here is another good link to upgrade from 2003 to 2012 or 2012 R2.
    http://blogs.msmvps.com/mweber/2012/07/30/upgrading-an-active-directory-domain-from-windows-server-2003-or-windows-server-2003-r2-to-windows-server-2012/
    Hope it helps.
    Regards,
    Calin

  • Are there any know issues with using multiple (2) apple tv's in the same household??

    I'm thinking of getting a second Apple TV. Are there any known issues with using multiple (2) apple tv's in the same household? Thank you in advance.

    No, shouldn't have any problems

  • Are there any known issues with focus stacking or auto align causing PS to stop responding?

    Are there any known issues with focus stacking or auto align causing PS to stop responding?

    BOILERPLATE TEXT:
    Note that this is boilerplate text.
    If you give complete and detailed information about your setup and the issue at hand,
    such as your platform (Mac or Win),
    exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
    your settings in Photoshop > Preference > Performance
    the type of file you were working on,
    machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
    what troubleshooting steps you have taken so far,
    what error message(s) you receive,
    if having issues opening raw files also the exact camera make and model that generated them,
    if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
    etc.,
    someone may be able to help you (not necessarily this poster, who is not a Windows user).
    a screen shot of your settings or of the image could be very helpful too.
    Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
    http://forums.adobe.com/thread/419981?tstart=0
    Thanks!

  • Are there any security issues with Quicktime player on macbook

    Are there any security issues with Quick Time Player on macbook pro? 2010 model running Yosemite recently upgraded. Thanks!

    No.

  • Are there any conflict issues with Mountain Lion and Quicken Essentials Ver. 1.7.2

    are there any conflict issues with Mountain Lion and Quicken Essentials Ver. 1.7.2 ?

    https://qlc.intuit.com/app/full_page#

Maybe you are looking for

  • How can I disable right/left mouse buttons and scroll wheel in PDF?

    Hi all, I want the user to have to click on "forward" and "back" buttons that I've created in the PDF, in order to move around in it. Is there any way to disable the mouse buttons and scroll wheel from allowing users to go back and forth? Also, a sep

  • Question about the weight of widgets

    This is a supposition: if I have a widget that cause a pop up window to open and the widget is 1KB in size on the idisk. Would a page containing 40 or 50 of them be problematic? Would it be faster or slower than a page with an iFrame and a widget tha

  • Pdf file not opening on pushing fdf file with F key in Adobe  Reader

    Well i am a novice developer in case of PDF Development. The problem which i am facing is:- In our application a PDF document submits the data to server and server sends back FDF to client with f key as http path of PDF which is present on web server

  • Centering an image

    Hi, (a novice here) I am trying to center an image in the background of a web page.  This item would be outside the container in CSS.  The image uploaded always stays to the left. Can some write the code correct for me. Also, where would the code be

  • Can I create a button that copy's a certain test to my clipboard?

    Can I create a button that copy's a certain test to my clipboard? For example, when I click the button on the website, then the next time to paste somewhere, a specific text appears? If this is possible, could someone please explain how? =(