Is there an eta on rein faults or do BT just fob y...

Question

I've had a faulty line for officially about 4 months now since I refuse to let them close this case since its ongoing and not fixed. Unofficially I suspect it's been faulty for about a year as I stopped heavy Internet use a little while before that but started having to reset the HH2 often. 4 months ago i got told i needed a new hub as that was the fault and they managed to charge me for a hh3 and rope me into a new 12 month contract. i don't remember exactly how but i think it was along the lines of, stick with us or go to the dodgy other options available to me and live without internet until then. But i digress. About 2 months ago a BT engineer diagnosed it as a rein issue, great I thought were getting somewhere. A rein engineer was supposed to get sent next. Never arrived just another normal BT eng who checked stuff and couldn't locate the fault. Another call to BT and " yes sir get a rein engineer out to you tomorrow" . Did I mention these engineers come within a 6 hr window each time? so by this point I've spent close to a week just sitting indoors waiting...engineer arrives, and no not a rein engineer, shock horror surprise..BUT he is a half rein engineer. Wtf? Yep he's been trained to tune in a portable radio to certain frequencies that basically show rein as a weird noise from its speaker if present. Low n behold the speaker goes nuts but not within my premises. At last BT acknowledge its a rein fault and I'm told a rein engineer will be sent out to locate the source. That's now done, found at a neighbours and even arranged access apparently. So I was told over a month ago now. I have someone from priority customer care who is handling my case personally yet all I've gotten from them is one excuse after another. Hence the title...so anyone know the answer?

Answer 1

Thanks I've read that article myself. I understand the fault but I don't understand BT's approach to resolving it.
They won't tell me where the fault is other than "a neighbours" because I may go round there and be confrontational or something I was told by one of the engineers. BT can't and won't be held responsible for others actions if they don't tell you where the issue is exactly. So I'm left to the mercy of the rein depts schedule.
After starting this post last I decided to try and work out where the fault is coming from myself if possible and then approach whichever neighbour has faulty equipment and try and resolve the issue. Hell I'd buy them a new Set top box or whatever if it would resolve this.
Anyone know the frequency etc for portable radios to pickup rein? I could try walking around outside in the street when the fault occurs next and get the answer BT refuse me so I can begin dialog with the neighbour in question.
Another question someone maybe able to answer, would this rein fault presumably covering a particular frequency also effect fibre optics from Virgin?
I have the option to switch to them and go to fibre but stuck on copper wire with BT as there's no infinity in my street for the foreseeable future.