Is there an iTunes problem?
Is there an iTunes problem? I cannot connect to the iTunes Store. Suddenly this started. All my computers and connections are working in my home.
My problem is only on my iPad and it has always worked perfectly. Just today began to get the message that cannot connect to the iTunes Store.
Similar Messages
-
So my itunes says that there is a problem with my itunes and i have to restore it but i have purchased ne songs through itunes on my ipod not through the computer so of course i would have to transfer purchases on my ipod to the computer before i restore it so it does not delete everyting and then i cant back them up. So i went to transfer purchases and It wouldent let me. So how do i transfer my purchases before i restore my ipod so i can back it uup so i dont lose everything. Thanks
There is a backup plan after doing the Restore. Read this.
-
it wont let me download anything or update anything it says there is a problem with my previous payment thanks
Yes, you will need to pay it. Contact iTS for more info.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
"There was a problem connecting to the server" in iTunes after migrating to new mac
I have a problem that is driving me crazy with my brand new iMac. I see many other people posting similar issues, but none of the other solutions seem to work for me.
I had a MacPro and bought a new iMac, on which I used Migration Assistant to set up. So the new iMac is virtually the same as my old machine in terms of appearance and installed applications. Both machines have Mountain Lion 10.8.2. All software on both machines has been through Software Update and is fully up to date, as are the connected devices (iPhone and iPad).
The problem is with iTunes. Every time I start iTunes (I think at the moment it checks my two connected devices) I get a pop up dialogue saying:
There was a problem connecting to the server "MacPro".
The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again.
This dialogue continues to pop up constantly as long as iTunes is open, interrupting my work and frustrating me no end. The old machine is of course turned off and indeed is not available -- but I can't find what on the new iMac is so desperate to connect to it.
So far I have tried completing erasing my iTunes library, deleting all the preferences, reinstalling iTunes from a fresh download of the dmg, safe rebooting several times with no peripherals connected at all, and deleteing other preferences like the Login Items, iPhone config and iPhoto. I have also cleared Recent Items from the apple menu and opened "Connect to Server" in the finder and cleared all servers from the dropdown menu.
Last night I also completely restored my iPhone from scratch to see if that would clear away the issue and I have connected both iPhone and iPad to go through any apps that have permission to write content to my computer and deleted all of them completely from the devices.
Nothing has changed at all after all that, and I have run out of ideas. Clearly there is something somewhere that has my old machine's name hard coded in it but I can't see any way to search for it. I would grep my Library folder but I think a lot of the files are binary so I'm not sure that would unearth anything. I've seen many posts saying that Apple phone support (which I would qualify for) can't help with this issue and so I have put off phoning them to simply run through all the things I've already tried.
Any advice that anyone could offer would be extremely helpful. I can't use iTunes at all like this as it disrupts everything I try to do on the new machine.
many thanks!!Nothing at all? Can't anyone help with this issue at all? I would be grateful for any suggstions as it is driving me crazy. It happens every time I open iTunes and also every time I open Mail.
-
I have an iPhone 4. I use iTunes 11.1.5 on my Mac. I am trying to update to ios 7.1 through iTunes, but every time I do that, I get a "connection reset" error, even when I know there has been no problem with my connection.
The exact error message is as follows:
"There was a problem downloading the software for the iPhone "Anne's iPhone". The network connection was reset.
Make sure your network settings are correct and your network connection is active, or try again later."
I have checked several times. There is no problem with the connection, and I have tried to download the software several times today.
Any help you can give me would be appreciated.Just managed to successfully download the update, having retried five or six times. I did unplug my phone while the download was taking place (had asked iTunes to download only, not to update) -- suspect this had no bearing on it whatsoever, and that persistence is the only way here.
-
I am trying to install iTunes on my PC (using Windows 8.1), but I get this error: "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor." The iTunes file (64-bit) I am trying to install, is named "iTunes64Setup.exe". What seems to be the problem? Help!
Hey madnest,
Thanks for the question. After reviewing your post, it sounds like you are having difficulty installing iTunes in Windows. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
Issues installing iTunes or QuickTime for Windows
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
I keep getting the following error message when I try to update my itunes, "There is a problem with this windows installer package. Aprogram run as part of the set up did not finish as expected. Contact your support personnel or package vendor."
Yes, I had found a similar solution also. I'm running XP Pro, SP3. I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair. Then run the 10.5 exe.
While the programme updated from version 8 of iTunes, my new iTunes is now a mess. Not all of my music was in the same folder previously but it all showed up on iTunes. Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing. I haven't begun to work on that. -
I am trying to install itunes 10.5, but during the download I get the following message, "There is a problem with this Window Installer Package. A program required for this install to complete could not be run. Contact your support personanal or package vendor." If this is my personal computer and was able to upgrade to the previous version (pre 10.5), why not now? What is my "package vendor"? And what is it I need to do to fix this? The message is unclear. Unfortunately, I deleted my itunes program, thinking that in doing so, 10.5 would finally load. Now I have no itunes on my computer and unable to sync my iphone. Help!
Thanks - RickHi Rick,
by "repair" I mean I went to the control panel, option - programs and features, and in the list of all my installed programs I selected "Apple Software Update". On top of the screen you find the options Uinstall, Change and Repair. I clicked the repair button and that did the trick. After the repair I could uninstall the program. I also uninstalled iTunes, Apple Application Support, Apple Mobile Device Support en Bonjour, thus all Apple programs. Then I installed iTunes 10.5 again and everything went fine.
Success,
Peter -
When I try to download iTunes it will pop up saying there is a problem we will research and get back to you with a solution but it doesn't
Go START/ALL PROGRAMS/APPLE SOFTWARE UPDATE"
If it offers you a newer version of Apple Software Update, do it but "Deselect" any other software offered at the same time.
Once done, try another iTunes install -
My iphone 4 was crushed on the road. Bought a 4 replacement tried to restore it in itunes to get my contact info and it said there was a problem with my phone and I should contact apple store. What does that mean please?
Is the replacement exactly the same as the original ie same memory size & same version? If so it may require updating the OS software before trying to restore your stuff from the backup.
-
when trying to setup itunes on my pc i get the following message: there is a problem with this Windows installer package. A program required for this install to complete could not be run. How could I solve this problem?
Repair your Apple software update.
Go to START/ALL PROGRAMS/Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
If you don't find ASU, go to Control Panel:
START/CONTROL PANEL/Programs n Features/highlight ASU and click REPAIR, -
When Upgrading on my laptop from iTunes 10.2.11 to 10.5.0 the message I get is: "There is a problem with this Windows Installer Package. Aprogram run as part of the setup did not finish as expected. Contact your support personnel or pacakge vendor.
After reading all these posts, one by one did not resolve my problem until I got the very end. Regardless of what step would resolve your problem, these are the steps I would recomment to everyone for a what seems to be a safe and fool-proof upgrade to iTunes 10.5.
1. Stand alone upgrade to the latest Quicktime version
2. Go to control panel and "change" then select repair to the following applications in the order specified by the post on Oct 27. (Notice I skipped Quicktime because it had been upgrade manually,and Bonjour did not have a "repair" option)
iTunes; Apple Software Update: Mobile Device Support; Apple Applications Support
Some of these applications may not appear if they do not apply to your configuration (no iPhone, or no iPad, or other apple devices).
Once all updated, I did not need to restart nor launch any applications, I simply went straight into the 10.5 upgrade, and where it normally got stuck, this time the installation continued for a while longer until it completed successfully.
Great work everyone who contributed! Thank you very much! -
Hi,
This is how it all started. When the new update for iTunes 11 came out, I tried to update it. After I had updated it I found nothing had changed. So i tried rebooting my computer and everything and found that still nothing had changed. So I tried uninstalling it. After that I tried to re-install it, but it came up with the
"There is a problem with this Windows Installer package ..." message. So I looked around the internet and found a website that told me to uninstall all Apple products. So i did that. When i tried to uninstall Apple Software Update, it came up with the 'problem with windows' message again. So I used Revo to uninstall it. So I rebooted and tried to install it again. It installed Bonjour and all of the other programs but stopped halfway and gave me the 'proplem with windows' message again. I've looked around and most of the solutions have been to try and repair Apple Software Update, but the problem is, I've already deleted it. So can someone PLEASSEEEE help me fix this problem! (Sorry for droning on)http://support.microsoft.com/mats/Program_Install_and_Uninstall try this an see if it fixes it.
-
Plz assist
Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
Not able to access Itunes store anymore. Just quit working for no reason. I've tried deleting Itunes and related components from the Control Panel, but when I try to remove Apple Software Update, I get a message that states "There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor". Not sure what this message means. Am I suppose to contact Apple ? What is meant by package vendor ?
Apparently it's an itunes issue. I just tried to update and got the same issue. Called att to activate my iphone 4s and they say they can do the swap but apple is telling them itunes is down atm. So will have to wait
Maybe you are looking for
-
How do I use time capsule as a direct backup drive only connect to my macbook pro via ethernet cable
I have recently abandoned my cable internet service provider and am using my iPad as a hotspot via verizon wireless service. I am trying to reconfigure my time capsule as a back up drive only connected by an ethernet cable. I was able to set it up
-
Month view doesn't show all events
Dear friends Something strange started to happen with my iCal. When I choose month view no events are shown at all. They are all there because tehy´re shown both in week and day views. Any clue? L . gustavo
-
My new iPod Touch doesn't want to connect with iTunes.
Before, I had an iPod Nano from the second generation, so it was one of the first iPods on the market. Now I got an iPod Touch for my birthday, but when I plug him in on iTunes it says that there's something wrong with the software. I need to deinsta
-
Is there a way to make the red yellow green buttons larger? The scroll arrows? Bookmarks bar? I don't have 20/20 vision and can't seem to adjust the sizes of these things (unlike PCs) without changing the resolution, which isn't an answer...
-
Accessing photos from an iPhoto disc
I have several years worth of discs burned from iPhoto as backups. When put them in my computer, they show up in iPhoto '08 and I can view them etc. but if I want to copy the file to my computer, iPhoto won't let me. The Export function is dimmed out