Is there an unlimited data plan?

Is there an unlimited data plan on Verizon?
My son (in the Army with no wifi) usage has gone through the roof after I gave him an ipad for Christmas. 
I am getting sales material from a lot of other carriers which include unlimited data.
I just had to bump up my data plan to 30GB which is $275 a month.
Should I be looking to switch carriers?

As of right now, verizon is not offering unlimited data plans.  I will caution you about the unlimited data plans you have gotten info about.  Most of them only offer a certain amount of data when you're in their "extended" network, which means when you're using their partners' towers.  Most times this amount of data is limited to 250mb, or even 100mb in some cases.  You must also take coverage into consideration.  Unlimited data with no service is still limited, especially if he's going to be travelling.  If his usage is getting out of control, I would recommend family base, which will allow you to set data limits.  I know that's not ideal, but I have a niece in the army and she has a phone on my account.  She currently uses about 2gb of data a month.

Similar Messages

  • HT4528 I currently use Verizon and have a Blackberry with an unlimited data plan. Is there a way I can buy an unlocked iphone and keep my unlimited data plan bypassing Verizon's requirement to get a new plan with a 2 year committment?

    Is there a way to purchase a new iPhone and to continue my unlimited data plan without having to sign a new 2 year committment and new plan with Verizon?

    You don't buy an unlocked phone. You buy a Verizon iPhone at full retail. I just did this myself last month. I paid full retail for the phone and activated it on my plan. This allowed me to get a new phone before I was eligible to upgrade and keep my unlimited data. I also got a good deal on trading in my iPhone 5.
    You can buy the phone through Verizon or through Apple. If you buy it through Apple, I'd suggest that you not have them activated but do that yourself by logging into your account on your computer.
    Best of luck.

  • I have an iPhone with an unlimited data plan. Is there a way to go online with a wifi only iPad using my phone for access?

    I have an iPhone with an unlimited data plan. Is there a way to go online with a wifi only iPad using my phone for access?

    If your iPhone cell carrier allows you to use Tethering, you can turn your iPhone into a wifi hotspot, then your iPad Air can connect to that for internet access.  Not all cell carriers allow tethering without you signing up for additional fees/services.  For example, AT&T in the US still has grandfathered "unlimited" data plans, but they do not allow tethering for those plans.  With AT&T you need to switch to a Mobile Share plan (or a tiered plan if still available) to use tethering (legally).

  • Who has the Unlimited Data Plan and has Been Speed Capped when You went over 5Gig?

    Just checking to see how many others have been speed capped to 200Kb on the unlimited data plan when they went over 5Gig in a billing cycle? (you can get a one time reprieve if you call them at 1-888-483-7200)
    Did they ask you to change your plan to 10Gig and Update your Equipment and sign a new two year agreement?
    Did you know that Sprint is offering unlimited Data on their 4G network and that Verizon is trying to lock down customers that are not on 2 year contracts? (Gives them time to catch up with the competition) Marcus in Fraud and Investigation told me (when I told him that Sprint was offering Unlimited Data)  "...That is a better option..." 
    I am now looking into other options along with allot of the rest of you.

    I was instructed to call that Fraud Department number and was treated like I had broken some kind of law instead of going over the 5 Gig fine print limit on my unlimited grandfathered in account. They would not even consider giving me a one time do over for being a MiFi newbie. I am hearing class action suit rumblings out there!!

  • How long does it really take to get my unlimited data plan back?

    So Wednesday morning I go into a local Verizon owned-and-operated store to buy a Galaxy S5 on installment plan, like I did for my GS4 a year ago. Get talked into an Edge phone plan and the More plan, and they get that unlimited data plan off my line as fast as possible and then find that I can't get Edge for another 3 weeks. So we revert the changes (in theory), less than half an hour after the original change.
    So I'm just standing there reading twitter and waiting for them to fix the situation and get me back to where I was when I walked in. I was actually willing to go ahead and buy a GS5 on installment plan (as I'd wanted to when I came in), but they *really* did not want me to do that. They got the voice plan back, and put me on a 2GB plan (which is 1/3 of my average usage), telling me I'd be back on my unlimited plan with hotspot service "by the end of the business week."
    Today as I'm checking at the end of the business week, no sign of my data plan or hotspot service. The folks on the social media team tell me that my service might be crippled for another 10 days while an offline team tries to fix what the folks in the store broke.
    Am I really out of luck for two weeks? I got a GS5 on T-Mobile with 5GB of data, which will get me by... TMO didn't seem offended that I wanted a GS5. But if I have to "be careful" with my data (as the store manager put it) on Verizon for two weeks, I may as well forward the phone and power it off.
    At least I know never to set foot in this particular Verizon store again... last year they wouldn't sell me a GS4 "in case someone came in and wanted to upgrade" so I went to another nearby location. If my plans get unbroken, I'll either go to that other location or check eBay for my GS5.

    Think of this and be amazed. If Verizon is trying its best to get customers off unlimited data by any means possible, and quite frankly tell you once you purchase any device on subsidy or the Edge program you lose unlimited. Now the Worry Free Guarantee states within 14 days if you change your mind you can pay a $35 restocking fee, and go back to your old plan.
    However they no longer offer unlimited data so they give you this line of it has to be set back manually (inactive price request) and then it gets denied. Then they say it has to be submitted again for approval and then it gets denied. So why have a worry free guarantee?
    And think to yourself, a plan they can remove in minutes takes them weeks to give back? They don't give it back. Search the forum.
    Good Luck

  • Will I lose my unlimited date plan if...

    ....I simply switch to a 4G LTE device?
    I am currently using a family members upgrade in order to switch to the iPhone 5. I am not upgrading on my account because I don't have an upgrade. I am simply switching phones. So will I still lose my unlimited data plan? The policy states that customers upgrading to a 4G LTE device will lose their plan. But again, I'm not actually upgrading...just transferring my number to a a new device.

        Hi there KM536986 and community!
    Getting the new iPhone 5 is super exciting! This would be considered "providing your own equipment" if you bring the phone from an outside source, such as another account.
    This means you will not lose your Unlimited Data plan.  Keep in mind that the warranty provided through us directly doesn't transfer, but Apple still provides warranty for the year you have the phone. 
    Let us know if you have any other questions!
    Thanks,
    MelissaM_VZW
    Follow us on Twitter @vzwsupport

  • UNLIMITED DATA PLANS! PLEASE BRING IT BACK VERIZON TO EVERYONE!

    I think Verizon should bring back the Unlimited Data Plans because, many students uses so much Data for Videos for their homework and Videos takes up so much Data and there is no way an average family can afford to pay over $100 for a 20GB more Data plan and I think it would nice of Verizon if they would bring back the Unlimited Data Plan around $59/month at least because there are some people that need it for their homes. If you would also offer Unlimited Data Plan to the Mifi service, this would be a big competition with DSL and Cable providers for home internet. When families uses so much Data for Netflix or Rhapsody and Crackle, it takes so much Data and it is important for families to have Unlimited Data Usage for this entertainment. Verizon, I am going to say this, people like me does not like to be limited on how much we use the Internet. I am thankful even on my phone I have the Grandfather Unlimited Data Plan but if you ever take it away from me, I will leave Verizon and switch to Straight Talk. I have many friends I can tell and stir up some stuff with Verizon if this ever happens to me because, my Unlimited Data Plan means so much to me, the only reason I am bringing this up, to help other people who needs it too. I think Verizon has the best Coverage of all than any other provider but all I am asking is, do not take my Unlimited Data Plan from me and please bring it back for other people who needs it. Thanks so much time your time and support. Verizon Wireless Customers, please leave comments, I would love to hear your comments and thanks and have a Great Day!  

    Why are fixed income families on the most expensive carrier? Let alone owning smartphones.
    I don't agree with tiered data either way. I wish they would do like a flat cap of 10gb for x amount of dollars and if you go over that, then you pay more. Put a data cap that no one can realistically hit without absuing, i mean REALLY abusing the service.
    There is a disadvantage to unlimited data though, the person who is streaming and downloading all day can ruin it for a whole bunch of people in that area. But hey, they don't care, as long as they get theirs right? On one end, we have the happy user paying 30 bucks a month and doing like 200gb per month, while everyone else in the area has to suffer with sub par speeds because of this one individual.
    Normal counter arguments is that the premiums are high, ceo gave him self a raise, vz is in the big profits, unlimited means unlimited no matter what, and a couple others I forget. They're valid points, and i do agree that the ceo could take some of his yearly earnings and put some of it back in the network. At the same time though, aren't projects like building cell towers done on a contract basis normally? So even if he is making ridiculous bank, it would be a moot point if he had already paid for the work to be done to the network.
    Government isn't gonna do squat because it's each and every company's right to structure their plans how they wish and charge however much they wish.
    Again, complaining doesn't do anything. Disconnect.

  • Autopay account fails to make payment after account changed on UNLIMITED DATA PLAN

    Auto pay feature fails to make payments without any logical reason:  About 7 months ago I changed my account using My Verizon webpage.  It has repeatedly failed to make a payment, resulting in over-charges and Verizon imposing a cash-only status for six months.  My bank - and Verizon - confirmed that account information was correct, and no one could account why this was occurring, but read on!  I believe this is more than a billing company or computer-generated glitch.  I have an unlimited data account that was started years ago, and I believe many of you who have these accounts may be having the same billing issue.  It is the prerogative of wireless carriers to now make huge profits by selling variable data plans from people needing more data bandwidth per month - in fact - it is projected that we will use 3000 GB/month by 2017!  New accounts cost way more than my month-to-month; they lose money on people like us.  I believe wireless carriers are trying every tactic they can to eject "unlimited data customers" from their plans.  Having a lapsed billing cycle is one way the contract can dissolve. 
    I believe these repetitive mysterious auto-pay failures are very result of in-company tampering to disrupt service.  Unfortunately, Verizon did not know that I am a consumer advocate...I know, you are thinking they don't give a... who you are, they are powerful.  I have been taking on such companies, including the CEO's of large companies like ATT, USAA, etc. since 1998.  I have reported thousands of products, services and individuals on 10 global consumer websites in three languages during those years, and used federal and international agencies.  Law enforcement globally has often been used to arrest and convict many online criminals and even foreign pirates.  With a law-enforcement background, and in a family of four powerful attorneys, two judges and two law-enforcement agents - I have an edge on resources and knowledge even powerful companies do not have.  Yes, I am an expert in making life difficult, to impossible for many individuals who under-estimate me.   I wasn't about to have a cash-only punitive measure impounded on me, when I could legally verify from my bank; and from electronic forensics of the Verizon website that the bank information, including a consistent balance of $10 - 17k in that account. Verizon then requested a fax letter from my bank verify the account information so it could be used; just another tactic to harass me.  This type of request is a throwback from the 1980's before electronic communication.
    This said, I am suspicious that this may be happening to many more customers than me.  If it is, I would like to hear about this.  Please post experience, and if you also have an unlimited data contract, so I can make an analysis of it.  If I am right, then our collective allegations can be used to generate appropriate complaints and investigations by agencies governing business conduct and licensing of wireless providers, to include possible class-action suits, as well as civil suits, regardless of what your contract states.

        JEMAWOD, there's no need to be suspicious. We want to make sure that all of your concerns are addressed. The cash only status on your account will not affect your option to keep the Unlimited data plan. Cash only status is prompted when two payments within a 6 month time period are returned by your financial institution. However, this status is removed after 6 months of good pay history. Did you verify the banking information that you provided when you set up Auto pay? Did you have a chance to contact your bank to verify why those payments were returned?
    I hope that the information that I've provided is helpful to you.
    LasinaH_VZW
    Follow us on Twitter @VZWSupport

  • No Longer Grandfathering Unlimited Data Plan

    To say that I am disappointed in Verizon is an understatement. I have been with Verizon for over 15 years and have had the same unlimited plan for as long as I can remember. We were unaware that Verizon would no longer be honoring the existing data plan when upgrading your phone and this policy was not made clear when we purchased a new phone recently. When I noted the change to my account and called Verizon, I was given the standard customer service response “we are changing with the new market trying to keep current for our customers”, which is nonsense. As has been discussed here and all over the internet, Verizon is simply gouging their customers for more money with fewer options. They tried to indicate that other carriers do not offer unlimited and they are keeping up with the competition. The truth is that Verizon was ahead of the curve when they offered their unlimited plans during the infancy of the smartphone and now that they are so popular and commonplace with everyone needing a data plan, they see that they can charge more for less. Most mobile companies did away with the unlimited plans long ago but those of us who grandfathered in, have been elated with our service plans that new customers longed to have. Since then, customers have clamored for unlimited plans and the other providers are coming back around to give the people what they want. Unlimited, not share plans. The thought that Verizon is taking away the very plans that their customers are demanding and their competitors are giving is crazy. Verizon is well aware that their customers are unhappy as you can see by the damage control on these forums. At every turn they are closing and deleting posts and discussions that are addressing this travesty. My family, just like many others I have heard from, will be switching to a carrier with an unlimited data plan when our contracts are up. I will be sad to leave Verizon after all these years.

    queenmb wrote:
    Since then, customers have clamored for unlimited plans and the other providers are coming back around to give the people what they want. Unlimited, not share plans. The thought that Verizon is taking away the very plans that their customers are demanding and their competitors are giving is crazy. Verizon is well aware that their customers are unhappy as you can see by the damage control on these forums. At every turn they are closing and deleting posts and discussions that are addressing this travesty. My family, just like many others I have heard from, will be switching to a carrier with an unlimited data plan when our contracts are up. I will be sad to leave Verizon after all these years.
    If Verizon brought back unlimited the network would be slow and you be back here complaining about that. Try studying up on how things work then come back here and complain. These other companies offer "unlimited" data not unlimited data and you should know this. Frankly you and all the unlimited data people are doing Verizon and the rest of it's customers a favor by leaving. You realize your phones have this thing called wi-fi?
    Sprint already has plenty of complaints about how slow it's network is. And they barely have any 4G out there. Just wait until they have 4G everywhere and they get more customers like you that want to max out their connections.
    Sprint's "unlimited data" plan fine print
    Everything Data Plan:  Includes $10 Premium Data add-on for smartphones (no discounts apply). Sprint Mobile Hotspot (MHS): Optional $19.99 or $49.99 add-on to allow your tablet or compatible phone to provide data usage for other Wi-Fi enabled devices. No discounts apply. Connectivity dependent upon compatibility and speeds may vary.  Includes either 2GB or 6GB of on-network data usage with additional data charges of $0.05/MB. 100 MB or 300 MB off-network data limit is combination of tablet/phone and hotspot usage. Additional off-network data charges for tablets is $0.25/MB. Sprint reserves the right, without notice, to deny, terminate, modify, disconnect or suspend service if off-network roaming usage in a month exceeds (1) voice: 800 minutes. or a majority of minutes; or (2) data: 300 MBs or a majority of KBs.
    Ok so you are going to have to pay $10 extra PER smartphone on top of the advertised price. You are going to have to pay a minimum of $20 if you want to use hotspot then you only get 2 GB for that $20. And you're limited to 300 MB a month if you are outside a Sprint area. Not to mention you're speeed is limited to a max of 256 kbps. Not to mention not many Sprint areas have 4G so you'll be limited to 3G speeds. Sounds wonderful. Enjoy.

  • Current UNLIMITED data plan...

    I'm very upset and considering leaving VZW, after being loyal customer for TEN years! My family and I have a Family Share plan, we share minutes, all have unlimited text, and my line has unlimited data. I have bern researching for MONTHS about upgrading to a smart phone...talked to other VZW customers, in-store reps and customer service reps (more than one had them analyze the account) regarding my upcoming upgrade, what type of plan I have, how it would be affected, benefits, etc...
    My first question to everyone I spoke to was 'Can I keep my unlimited data?' I have been reassured countless times, yes you can! I was ven told that by me upgrading to a smart phone based on my current plan I would be SAVING money...
    Now the time has come to upgrade...I've been SO EXCITED...I've been debating on Razr and Nexus... I make my decision and head into the store...
    When I tell them what I would like to do they are more than helpful...then I'm asked which data plan would I like...I'm sure I'm looking quite confused and ask Excuse me? I then am told that NO, they can  NOT transfer my unlimited data plan. When I question it I'm told there is nothing  they can do in store but I can call customer service.
    I do so. Before I even leave the parking lot. I am then told the same thing by customer service which infuriates me!
    I've been being told for MONTHS that this will be no problem, and now that I am actually elligible to do so, I'm being told a COMPLETELY DIFFERENT story!
    My contravt end date is 4/17/2012 and I'm considering leaving.  And got the impression that VZW doesn't really care...made no attempt to rectify situation or ease mt displeasure in  the matter...
    Any suggestions?

    Hello amandapri82,
    I would like to thank the community members for your great responses. Amandapri82 you sound very frustrated about your unlimited data plan, We don't want to lose you as a customer! I am here to answer any questions regarding your unlimited data plan issue, I followed you so you can send me a direct message with your name, wireless number, and callback number. I will be more than happy to assist you.
    Thanks,
    LatachaM_VZW
    Follow us on Twitter @VZWSupport

  • 3G and unlimited data plan

    I bought a IPhone 4 a couple of years ago and purchased the 3G unlimited data plan. Now in the past year I was not able to used my phone as I did when I first purchased it.  I figured that the phone was older, And I had use the phone so much it was just getting slower. The problem was me, and not Verizon.
    Now recently I had went on vacation with some family members, And they had been using AT@T phones for years. The first thing I noticed was the speed of their phones when accessing data. There phones would open and get the information before I could open Google. Much Much faster.. After returning home my wife calls Verizon about updating our phone’s to a family plan with 4 lines for about $160.
    Now here is where it gets interesting. The customer service person admits to my wife that even though I have 3G unlimited data that Verizon limits how much I can get because of how many people in my area are still using the 3G network. And goes on the say that it is a tactic to get people to move to new phones and there 4G network. So what I realize is, It was not me over the past year, But It was Verizon cheating me!!!!! The way it sounds to me, is Verizon network is not capable of supporting 3G unlimited data with all the phone they sold in my area. And I am sure I am not the only one!!!! But as a consumer there is nothing I can do about it.

    Unlimited 3G customers have been a part of the VZW data optimization plan since at least Feb 3, 2011.  The fact that your speeds were getting optimized is the result of you being on 3G unlimited, top 5% user and in an already congested area during peak hours.  The perfect storm.
    More details on VZW Data Optimization:
    http://support.verizonwireless.com/support/information/data_disclosure.html
    No one is cheating anyone here, that is how the network is operated at VZW.  As a consumer you can upgrade to a 4G LTE device or try using data during off peak hours when more bandwidth is available.  Is it really that surprising that VZW wants you to migrate off your unlimited 3G plan and upgrade to 4G LTE?

  • Unlimited data plan gone...please advise!!!

    I have been a VZW customer for two years now, and been using smartphones since July 2010. Therefore I have always had an unlimited data package and have thus been grandfathered in now that these new limited packages are available.
    Last Saturday, I ordered the Sony Ericsson XPeria Play device from this website. Figured since I qualified for an early upgrade and that it was only $99.99 that I would give it a shot. (Previous device was an HTC Droid Incredible.) Got the Play on Monday and activated it right away. (Keep in mind that both of these devices are, of course, smartphones.) Used it for a couple days but decided I didn't like it and switched back to my Incredible a couple of days later. Two days later, I went back to the Play because a friend expressed interest in purchasing my Incredible, so I figured I could use the Play as my main device until I could take it in to exchange it for something else.
    Took the Play in to my local Verizon store today to exchange it for the LG Revolution. (A FAR superior device by the way, for anyone interested.) Got home and logged into My Verizon to check my bill and such, and discovered that my unlimited package had been wiped out and replaced with the 2 GB limited one. Having used quite a bit more than the 2 GB, I was informed that I went over the threshold and would be charged for the overage on my next bill!!! Naturally, this was a big "**bleep**?" for me.
    Called up customer care and explained the situation. The rep I spoke to said that she could submit a "discontinued feature change request" (or something to that effect) in an effort to restore my unlimited package, and that she would give me a call back on Monday. When I asked her how this could have happened, she really couldn't give me a straight answer, aside from perhaps the salesperson at the Verizon store making the change without my knowledge. She said that this should not have happened because, again, I was an unlimited customer before the packages were changed and that I had not switched to/from any non-smartphone devices in the past week. With regard to the above stated feature change request, the rep basically said that she couldn't guarantee that it would be restored, for whatever reason.
    If you can't tell, I am extremely frustrated by this. I qualify to keep the unlimited data plan that I have always had, and I want it kept on my account. I will not settle for the 2 GB plan and just "monitor my usage." No way. I shouldn't have to deal with a limit because of someone else's mistake. So, yeah...what do you all think are the chances of me getting my unlimited package back? What if for whatever reason I am told that I can't?
    (I'm sorry for the angry tone of this post, but I believe it is justified in this particular case.)

    It happened to me too on July 20  when I returned a less than a one-month old defective Samsung Charge only to get a "certified like new" one to replace it.  It took a week but I was given the unlimited data back.  I certainly didn't authorize that, as I'm sure you didn't, but there were documents in my account that indicated it had been changed on the date I went back to the store with my defective phone and they ordered me a re-furbished one when the customer service rep promised me a new one.   My opinion--now disgruntled and cynical about Verizon--is that they do that with everyone in the hopes we don't catch it in time and are stuck with it.  You'll get the unlimited data back.  It's just inconvenient, frustrating, and time consuming. 

  • Unlimited Data Plan removed without my knowledge or consent. Verizon refuses to reinstate. Any suggestions? Please and Thank you.

    I am desperately reaching out to anybody that may be able to help me with this situation.
    I don't want to give up hope, but I feel that it may be a battle that I cannot win.
    This is my story...
    A few years ago, my iPhone 3G was stolen. At that time, my spouse and I both had Unlimited Data plans with Verizon. Fortunately for me, my in-laws had an old flip phone that I could borrow until I could afford a new iPhone. So, I took the newly inherited flip phone to my local Verizon Wireless store to have it activated. I didn't really want to use the flip phone, but beggars can't be choosers and I was just glad to be able to make and receive phone calls again. I told the nice folks at the Verizon store what happened, and they assured me that they could activate the flip phone so that I could use it. "Yes, sir. We can activate this phone for you. No problem."  So, I gave them the flip phone. They activated it and told me that I was "Good to go."
    A little over a month later, I was able to save up with enough money to buy an iPhone. So, back to the local Verizon store I went. They showed me a variety of phones, but I was already pretty set on an iPhone. I bought the new iPhone, and they activated it for me. It was all pretty straight forward and easy.
    With my new iPhone in hand, I left the store and everything was back to normal.
    Many months later, I get a text from Verizon telling me that I only had 2% of my data plan left to use. This really struck me as odd. How could that be? How does someone figure out what 2% of unlimited is? I really couldn't wrap my head around the math needed to calculate percentages of limitless values, so I decided to call Customer Service.
    After several calls, I was finally able to piece together what happened. And, it started as soon as I stepped into the Verizon Wireless Store...
    1. When the people at the store activated the flip phone, the activation automatically downgraded my data plan from, Unlimited to 2GB, because the flip phone simply did not require a data plan. NOBODY told me that this was going to happen... NOBODY. Had I known that I was about to get stripped of my Unlimited Data Plan, I never would've agreed to it. Who in their right mind would???
    2. It went unnoticed for over 30 days. I was told that I took too long to catch their mistake. (I say "their" mistake because if you're going to change something on my account on that large a scale, "they" need to tell "me" about it first.) And, because I didn't catch it within 30 days, I could not have my data plan returned to me. They actually told me that if I had only caught it sooner, then I would be able to have it back.
    3. Because I didn't even know that my Unlimited Data plan was even in jeopardy, I bought a new phone. And this is where it gets kinda tricky...
    When I bought the new iPhone, I asked them... I asked them if my data plan was going to have to change. They told me "No.", and that "Everything would stay the same." Which, is somewhat of a semi-truth. And, it's also one of the main reasons why I am not being given back my old Unlimited Data plan. See, when I asked them if my data plan would stay the same, I was referring to my Unlimited Data plan. (At this point and time, I had no idea my Unlimited Data Plan was already gone.) So, when they told me that I would keep my data plan, it because they were looking at a screen that told them that I had a 2GB data plan. To them, I was going from 2GB to 2GB. To me, I had Unlimited, and was keeping my Unlimited.
    4. To make matters worse, Verizon keeps telling me that I can't have my Unlimited Data Plan back because I bought a new phone at a non-retail price.
    I WOULD GLADLY PAY THE DIFFERENCE OF THE PHONE COST to have all of this fixed. $300? $400? Maybe even $500? I honestly would fork over that money in a heart beat. I only bought that phone because I was told in the store that my plan would not change.
    Any Customer Service Rep can look up my history and see that what I'm saying is true. I've even had a  very nice Customer Service Rep offer to upgrade my 2GB Data Plan to 6GB AND send me a free iPhone 5c to go with it! But, I did not want to give up the fight.  My spouse still has the Unlimited Data Plan, but uses a non-4G- LTE phone for fear of losing the unlimited data to the upgrade. Even, I, have avoided upgrading for a long time because I didn't want to lose my plan.
    Turns out the joke has been on me this entire time. I haven't had my Unlimited Data Plan for 3 years now.
    I honestly don't feel like I've done anything wrong here.
    I'm at a complete loss now, and have no idea what to do next.
    I'm open to any, and every suggestion that someone may have.
    Thank you.

    A few years ago, my iPhone 3G was stolen Verizon never had the iPhone 3G. Are you sure it wasn't the iPhone 4 or 4S? Thank you for pointing this out. I did have an iPhone. It was with Verizon. It must have been an iPhone 4.. At that time, my spouse and I both had Unlimited Data plans with Verizon. Fortunately for me, my in-laws had an old flip phone that I could borrow until I could afford a new iPhone. So, I took the newly inherited flip phone to my local Verizon Wireless store to have it activated. I didn't really want to use the flip phone, but beggars can't be choosers and I was just glad to be able to make and receive phone calls again. I told the nice folks at the Verizon store what happened, and they assured me that they could activate the flip phone so that I could use it. "Yes, sir. We can activate this phone for you. No problem." So, I gave them the flip phone. They activated it and told me that I was "Good to go." Seems that what you asked for was accomplished. Yes and No. Did they activate it? Yes. Did they inform me as to how this would impact my account? No. Let's say you  ask for a glass of water to drink at a restaurant. Can they bring you the water? Sure they can. Is that waiter obligated to tell you that it had E Coli in it? Well, as long as he brought you the water, what you asked for was accomplished, right?
    A little over a month later Exactly what month and year was this? This all took place mid-2011. “This” took place in August, I believe.  I was able to save up with enough money to buy an iPhone. So, back to the local Verizon store I went. They showed me a variety of phones, but I was already pretty set on an iPhone. I bought the new iPhone, and they activated it for me. It was all pretty straight forward and easy.
    With my new iPhone in hand, I left the store and everything was back to normal.
    Many months later, I get a text from Verizon telling me that I only had 2% of my data plan left to use. This really struck me as odd. How could that be? How does someone figure out what 2% of unlimited is? I really couldn't wrap my head around the math needed to calculate percentages of limitless values, so I decided to call Customer Service.
    After several calls, I was finally able to piece together what happened. And, it started as soon as I stepped into the Verizon Wireless Store...
    1. When the people at the store activated the flip phone, the activation automatically downgraded my data plan from, Unlimited to 2GB, because the flip phone simply did not require a data plan. Going from a smartphone to a flip phone would have dropped the data off completely not to the 2GB plan. Yes. You are correct. I was told differently by Customer Service. But, what you are saying makes more sense. NOBODY told me that this was going to happen... NOBODY. Had I known that I was about to get stripped of my Unlimited Data Plan, I never would've agreed to it. Who in their right mind would???
    2. It went unnoticed for over 30 days. I was told that I took too long to catch their mistake. (I say "their" mistake because if you're going to change something on my account on that large a scale, "they" need to tell "me" about it first.) And, because I didn't catch it within 30 days, I could not have my data plan returned to me. They actually told me that if I had only caught it sooner, then I would be able to have it back.
    3. Because I didn't even know that my Unlimited Data plan was even in jeopardy, I bought a new phone. And this is where it gets kinda tricky...
    When I bought the new iPhone, I asked them... I asked them if my data plan was going to have to change. They told me "No.", and that "Everything would stay the same." They answered your question. If you asked would your plan change and they told you no then did have unlimited at the time. I’m having a difficult time understanding your English here. If I understand it correctly, then I've already stated that they answered my question. It's actually right... Which, is somewhat of a semi-truth. And, it's also one of the main reasons why I am not being given back my old Unlimited Data plan. See, when I asked them if my data plan would stay the same, I was referring to my Unlimited Data plan. (At this point and time, I had no idea my Unlimited Data Plan was already gone.) So, when they told me that I would keep my data plan, it because they were looking at a screen that told them that I had a 2GB data plan. To them, I was going from 2GB to 2GB. To me, I had Unlimited, and was keeping my Unlimited.Being more specific and asking if you would keep your unlimited plan this could have been addressed at the time of purchase. There should be some standard as to how business is conducted in situations like this. I would like to think that if someone knew that my plan would be changed, then they would've at least had the courtesy to tell me about it. Granted, I could have been more specific. At the same time, though, I’m not going to ask every waiter that brings me water if there was E Coli in it.
    4. To make matters worse, Verizon keeps telling me that I can't have my Unlimited Data Plan back because I bought a new phone at a non-retail price.
    I WOULD GLADLY PAY THE DIFFERENCE OF THE PHONE COST to have all of this fixed. $300? $400? Maybe even $500? I honestly would fork over that money in a heart beat. I only bought that phone because I was told in the store that my plan would not change.
    Any Customer Service Rep can look up my history and see that what I'm saying is true. I've even had a  very nice Customer Service Rep offer to upgrade my 2GB Data Plan to 6GB AND send me a free iPhone 5c to go with it! But, I did not want to give up the fight.  My spouse still has the Unlimited Data Plan, but uses a non-4G- LTE phone for fear of losing the unlimited data to the upgrade. Even, I, have avoided upgrading for a long time because I didn't want to lose my plan.
    Turns out the joke has been on me this entire time. I haven't had my Unlimited Data Plan for 3 years now. Wait...you bought the iPhone to replace the flip phone 3 years ago and you never used more than 2GB of data in this time? I did eventually get to that point. That’s what prompted the phone calls to Customer Service. I don't get it. When did you put the flip phone on July 2011 and when did you get the iPhone to replace the flip phone. August 2011 and have you had any new phone since then? Yes, just last month. I purchased a used iPhone 5 from someone.
    I honestly don't feel like I've done anything wrong here.
    I'm at a complete loss now, and have no idea what to do next.
    I'm open to any, and every suggestion that someone may have.
    Thank you.

  • I dont want to lose my Unlimited data plan :(

    I been a VZN customer going on five years now, probably nothing compared to some of the other customers on here. I currently own a iPhone 4, my plan that i have is a 900min, unlimited data and text. I know since back in June, Verizon was ending the unlimited data plan and I'm pretty upset with that, which I am sure a lot of you are as well. I been thinking of what i can do besides buying a used 4G phone or paying full retail. I dont have a dummy phone or another line to upgrade, i have called VZN of different matters including my plan, apparently the new plans wouldnt be good fit for me in the sense of the tiered data plans, last month i used 10.5GB, I was like holy hell, i couldn't believe it haha. So I am stuck and i want a new 4G phone but i dont want to give up my unlimited data plan, believe or not i have read some articles online about how customers have been able to keep their unlimited data plan after June and upgrade to a new phone, i mentioned this to the Rep. and they mentioned that YES in some Super RARE occasions they have seen customers keep there old plans with new phones but no clue on how.
    So if there are any Reps reading this and can help me, Please respond or anybody have some thoughts.

    tikibar1 wrote:
    Some people are adding lines to their account and moving the new phone to the unlimited line, then placing a basic phone on the new line.
    To me that's silly. Ok it's $9.99 for the 2nd line. I my area with the taxes and fees, it's just under $14 per month. Basically $165 a year to get a phone at a discount. So if one keeps the phone 20 months did one save anything vs just paying full price upfront? Even if one saved as it worth all that hassle?

  • Unlimited data plan and discount dispute on new phone

    Problem #1
    Before the unlimited data plan was discontinued earlier this month, I added it to my current plan (phone is an LG EnV3)
    On Monday, 7/18, I became eligible for a new phone upgrade, and wanted to purchase the Driod Incredible 2.
    While on the website, I noticed that it would not let me keep the unlimited plan while upgrading, so I contacted an online service rep.
    A screen capture of the conversation can be found here -->   http://img835.imageshack.us/img835/5640/chattk.jpg
    The online service rep, Logan W, told me that I could keep it, all I would have to do is contact customer service afterwards and have them make sure that my current package stays.
    Flash forward to today, I called customer service when I recieved my new phone, and was told that what your online service rep told me doesn't matter, that you can't keep the unlimited data plan if you move from a "feature phone" to a "smart phone."
    I told her that is not what I was told prior to purchasing the phone, and she basically said she didn't care, she would send a ticket to some department to see if I could keep the unlimited data plan, but it was up to them, and that I would get a call back with their decision in 24 to 48 hours.
    Problem #2
    On Monday, 7/18, the Driod Incredible 2 was shown on the Verizon Website as $159.99 - $50 online discount = $109.99
    A screen capture of the webpage --> http://img810.imageshack.us/img810/5301/pricee.jpg
    When I added it to the website's cart, it took off $30 for my loyalty discount, resulting in a price of
    $159.99 - $50 online discount - $30 loyalty discount = $79.99
    But when I reached the final page of check out, the price went back up to $109.99.  I asked your online customer service rep about this (as seen in the above transcript) , and he said that all I would have to do is call customer service after the sale and they would credit my account for the missing loyalty discount.  I then purchased the phone for $109.99 + $8.80 tax = $118.79
    Back to today, after I inquired about the unlimited data plan, I asked the customer service rep about this credit.  After checking it out, she would not believe me that the starting price was $159.99.
    She at first said the phone price was $199.99 and I did get my loyalty dscount, but $199.99- $50 online discount - $30 loyalty discount = $119.99 + tax.  When I told her that wasn't the case because that was more than the $118.79 I was billed, she told me that "somehow I get a better deal and should have been charged $10 more"
    I tried to tell her that her pricing does not line up with the facts (my screen capture, my order email).  She then told me that my phone was somehow actually $$139.99 and I got my loyalty discount which brought it to $109.99.  It was like she was trying to fudge the numbers so they came out to the right price.
    This is a direct copy & paste from the first email I recieved from [email protected], that again shows the original price was $159.99 with a $50 online discount.
    Due Now
    Equipment Upgrade:
    1   HTC DROID INCREDIBLE 2 -regularly $159.99         $109.99*
    Due now:  detail of total charges to be billed to credit card
    Shipping: Free
    Subtotal: $109.99
    Taxes, Governmental Surcharges & Fees: $8.80
        NY Local Sales Tax* $4.40
        NY State Sales Tax* $4.40
    Total charges to be billed to credit card: $118.79
    Your customer service rep would not budge, she told me if I didn't like the price that I could send the phone back within 14 days.
    I am amazed at how I was told one thing by your online service rep previous to purchasing a new phone and agreeing to a 2 year contract, but after I get the phone, I am told something completely different by your customer service rep.  I feel this is totally dishonest and a great way to make people hate your company.
    All I want is VW to honor what I was told previous to purchasing this new phone.  If I can not keep the unlimited data plan I will be returning the new phone and moving on to another phone provider.

    unclebrady wrote:
    Reply to your first point:
    I was unaware of this *exception* to the rule when I ordered my new phone and agreed to another 2 year contract.  I did my due dilligence by asking a verizon online service rep to confirm that my unlimited data plan would transfer *BEFORE* I ordered.  I did not know of these forums until after my most recent call when I searched google for "verizon complaint forum."   I didn't read your "transcripts" because it's a moot point - that is Verizon's policy plain and simple, and although I agree it does suck, and it's TERRIBLE that they didn't warn customers properly, the Verizon reps did not know any of the details of the new plans until they were put into affect. (Also, online reps will do ANYTHING to make a sale/commission... Just be warned for next time. I had a 2 hour conversation with one when I wasn't even eligible, who was trying to get me to pay full price but make it sound like it was discounted.)
    Read the transcript.  Logan W. didn't say "maybe it will" or "probably it will" he said ""As long as you contact customer service when you get the phone to have them activate it for you they will make sure that you're current plan stays." 
    Also, it really is none of my concern, as a customer, about the inner workings of verizon, if the unlimited data plan is broken up to 2 different codes, 4 codes, 8 codes, etc, I'm sure if I was the CEO's brother, they'd get it straightened out in about 5 minutes.  As is, I'm just a 7 year customer, which appearently means very little. But clearly it is of your concern, when this is the reason you are not getting your data plan, isn't it? You're MAKING it your concern.
    Reply to your second point:
    Again, I was not aware of these forums until after I ordered the phone.  I have a screenshot showing the original price ($159), the online discount ($50), and the price after ($109).  Verizon's customer service people should be able to see that I was also eligible for my $30 loyalty discount on that date.  But, the customer service rep I talked to stated she didn't care if I had a screenshot or not, that if I didn't like the price of $109 then I could return the phone. That was just that specific rep. You'll learn that each rep has their own way of doing things. Some are more sympathetic than others. Just keep calling until you find a rep that will take your screenshot. There have been numerous people on here that have done this, and have gotten their discount. Just like certain reps will move your upgrade date up, and others won't.
    And that's the sad part of all of this.  Her attitude wasn't "how can we make this right?" it was "if you don't like it, then send the phone back"  You'd think Verizon wouldn't be so hard headed when I'm trying to give them my business, but appearently what I'm getting is a "if you don't like it then leave" attitude. Like I said, each individual rep. Not everyone in one company has the same attitude/demeanor.

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