Is there any Business Package for Customer Service - for service technician

Hi Gurus,
Is there any Business Package for Customer Service. I searched for business package for Service Technician (Field Service Engineer), but I was able to find only a Business Package for Maintenance Technician. Can this busi. package be used for Service Technician as well? Has anybody worked on Customer Service business packages?
Regards,
Dhanabal

Business Package for Plant Manager 2.0 (mySAP ERP)
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/webcontent/uuid/5025e563-a56d-2910-d7bd-e935c910f215
Regards,
Nitin

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