Is there any one in HP that pays any attention to the customer?

I have had numerous PC's and laptops in my work and at home and have bought HP products for the last 20 years, but that is about to change.  I recently had an issuewith the sound or lack of it on my PC. I could get sound from CD's but not the internet. I used the support service and now I have no sound after they "helped me" T he PC is one monh out of service and they now want me to pay to correct the problem and yet the guy I was talking to was speaking broken English, it's not going to happen.  I have chatted with 10 reps, exclusively from India and although they try to be helpful,but  their help is worthless!!!  I know it is not a major problem, but they're clueless and their standardized responses don't help. The only good thing I can say is that they're polite, but I 'd rather deal with a jerk if they knew what they were talking about. 
Does anyone on here know I can contact someone, to include the CEO, that it is possible to get any action out of?
Let me know if yo do? I was in the market for a laptop for my son and customer sales was as sweet as pie, but no way are they going to get my business after this experience!
Art 

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