Is there any other progam besides iTunes........

That will work with my ipod shuffle??? I am fed up with trying to install iTunes!! Someone please give me some suggestions!!!

You could get a third-party utility such as Anapod, Ephpod, or Xplay for handling the transfer. I haven't used any of these, so I can't make any recommendations. Note that these applications cannot connect to the iTunes Store. They also may not work with the most recent iPods, so confirm compatbility with your iPod model.

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    I have tried the restore possibility on my ipod becasue we have forgotten our passcode. It did not work, is there any other options besides a complete reset?

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    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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    iOS: How to back up      
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    http://www.cultofmac.com/124235/how-to-delete-photos-from-iclouds-photo-stream/
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    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
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    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
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