Is there any other way to get Adobe Captivate help?

Hi guys,
is there any other way to get Adobe Captivate specific help? I've posted a question twice with no help, it's very specific, so no one here might actually know the solution. I'm wondering though, since the chat is obviously not for Captivate users with product or service questions.
Is there a tech team I can somehow contact? We really need an answer to the problem.
Thanks,
Nat
P.S. I'll post the problem again here:
We publish mp4 training videos as HTML5 content and have the problem that we need to restrict the player to only play/pause.
Adobe Captivate 7 works fantastic for us on almost all devices, many Androids, many browsers, and even on iPad. Captivate, after adding the video as a multi-slide video to one slide and publishing it as HTML5 content, only lets the student play and pause the video - just what we need.
But then we test it on iPhone and the iPhone's internal quicktime player recognizes the mp4 video and kicks in, gives the student all the functions they want, totally overrides the HTML5 published Captivate restricted playback options.
Is there ANY way we can get around that? Any function or box we haven't checked before publishing the HTML5 content?
We would even be happy, if the video wouldn't play on iPhone - just as long as they can't use it to fast forward to the end of the video.
Does anyone here know how to bypass the internal iPhone 5 player?
Thanks,
Nat

By the way, I have updated to the newest Captivate 7 version and am using iOS version 7.0.4.
Again, it's fine on iPad, but not on iPhone 5.

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