Is there any real support or help for lost orders

Seriously. Any other company you can at least find a phone number. I made an order of a few prints for a christmas present 2 weeks ago. They never arrived, the tracking and order numbers apple supplied me do not show up when I login. There is no way to track any status, I cannot contact anyone...what do you do? Is Apple actually trying to make a real business out of providing this service? How can a company go into this market and offer no support? I sent an email via the web-form, but from my other experiences with apple support on hardware - it is not really going to yield much.
Can anyone give me a phone number to call? Am I screwed and I should just reverse the charges on my credit card and use snapfish or some crap online service?

Same thing is happening to me - no record of it anywhere ... except on my credit card!! This was a gift for my mother's birthday which is in 5 days!!!

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