Is there any way around the ETF

Question

So Verizon sold me a "global" phone but they conviniently forgot to tell that global service is not going to work with this phone. I was surprised to learn about it when I called from them from the airport to activate it.  I called to cancel because I was under impression that I had 30 days but as it turns out VZW only gives you 14. Now I'm stuck with 2 lines and a family plan and VZW is asking $690 ETF. Is there any clause that would let me out of this contract without paying the ETF since I was sold a device and service that is not working as promised?
BTW perhaps someone wants to get a family plan with two lines and 23 months on the contract? I'm willing to pay for one month worth of service.

Answer 1

Obviously I was refering to Incredible 2 that was sold to me as a "global" phone.  I know that VZ's iPhone 4 is not a global phone unlike the AT&T's one.
The Incredible 2 did come with Vodafone SIM card but it never worked in Western Europe. The SIM card didn't work in another unlocked GSM phone.
Before leaving U.S. I called VZ customer service from the airport and asked to activate international romaing on my new shiny Incredible 2. The CSR was very nice and tried to help but apparently something didn't work and he gave me a phone number to call: 888-866-6924 (he actually had to text me that number, apparently the phone company cannot transfer phone calls between its own offices. Well at least he didn't ask me to write it down). I'm still wondering was it wrong phone # or did VZ manage to build unbreakable IVR maze.  I didn't figure out a way to talk to a live person. It asked me for SSN (couldn't find a match) or my VZ employee number which I don't have as I am not employed with VZ. Standard tricks, like wrong choice, *, # etc didn't work either. At that time I spent well over an hour on that and my flight was boarding so I decided to shoot VZ an email instead and hope that next day when I land in Europe my phone will magically work.
I received an email reply a day later with apologies and offer of account credit in the amount of my last payment (that was very nice btw). But still no word on making the international service work.  I replied and asked if I can be 100% sure that next time I travel the phone will work and the answer was negative. So then I asked to cancel the service since it was less than 30 days since activation and VZ said it won't cancel unless I pay the ETF as they only give 14 days grace period.
So I'm wondering if it'd be possible to terminate the contract based on fact that I didn't get the service I was sold? VZ salesperson said that it will work internationally but I don't have anything in writing to support that.