Is there any way of cancelling a broadband order o...

Question

Is there any way of cancelling a broadband order on the grounds of unreasonable delay in fulfillment? I've moved house and office I was told that my phone number would be moved and my broadband set up within two weeks - that is, one week after moving. This was just about acceptable since moving is always chaotic and friends, clients and colleagues expect it. But I run my business from home and I have been told today (19 Jan) that I will have to wait another week.This is unacceptable to me if I can find an alernative supplier who will set me up within the next few days.

Answer 1

Welcome to the BT Residential Customers forum
As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/
Thanks
For information, this may help regarding any claims.
http://www2.bt.com/static/i/btretail/panretail/terms/bt1121.htm
Bear in mind, its Openreach that do any provision works for all service providers, so cancelling and changing providers, would send you to the bottom of the queue.
Broadband provision cannot take place until there is a working telephone line. Once that is in place, then there will be a delay until the broadband task can be completed, depending on how busy Openreach are.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.