Is there any way to contact verizon with a detailed cell phone technical support question?

Is there any way to contact Verizon with a detailed cell phone technical support question? I prefer e-mail so as to provide details (like I am trying to provide here). I have tried in-store personnel (no help at all) and the web chat - they just want to see me more data instead of helping me with my basic problem!
I CAN NOT GET ANYONE FROM VERIZON TO GIVE ME ANY HELP NOR CAN I FIND A WAY TO FILE A COMPLAINT. AT THIS POINT I JUST WANT TO DROP MY VERIZON ACCOUNT BUT I'M SURE THAT IT WILL COST ME A SMALL FORTUNE TO GET OUT OF IT.
Here is my issue:
Chat transcript removed as required by the Verizon Wireless Terms of Service
BELOW IS A SCREEN COPY FROM REDDIT ABOUT SOMEONE WITH THE SAME PROBLEM WITH A VERIZON CELL PHONE
So last night my RAZR MAXX HD did something totally bewildering by spontaneously downloading 2.6 GB of data over the course of ~ 3 hours. Fortunately I was able to catch this problem before it ended up being really expensive, but I still exceeded my 2 GB data plan by 600MB.
The Culprits:
Reddit News Free: 160 MB foreground / 0.96 GB background
Android OS: 0 MB foreground / 1.18 GB background
Several unnamed applications: ~ 350 MB
Screenshots:
The massive data spike
Android OS data usage
Reddit News Free data usage
Weird unnamed processes
Detailed timeline:
5:12 PM: Incident begins according to VZW data usage website (2.60410 GB used). This is around the last time that I used my phone at the laundromat before getting dinner and watching Game of Thrones.
8:04 PM: 50% of data allowance used (txt msg)
8:31 PM: 75% of data allowance used (txt msg)
8:58 PM: 90% of data allowance used (txt msg)
9:13 PM: 100% of data allowance used (txt msg)
10:05 PM: Got the text messages and immediately put the phone into airplane mode
10:30 PM: Took screenshots
10:45 PM: Enabled wifi, installed Kaspersky premium. Scan returned no threats.
11:00 PM: Left phone in airplane mode, went to sleep.
The questions:
What was the root cause of this issue? Did Reddit News freak out as a result of an esoteric bug or was my phone hacked?
If this was a simple Reddit News bug, then why was the Android OS also trying to use such a massive amount of background data?
What the hell are these unnamed numeric applications? I've inspected my process history and this is the first time they have ever attempted to use data.
I'm pretty sure that I can explain this situation to Verizon and get out of having to pay additional data usage fees, but I would like to know more about the problem before I get in touch with them.
all 13 comments
best
[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago*
All I can think is your phone may have background downloaded an OTA update, and you'd then be prompted with something like, "As update to your Android system has been downloaded, would you like to install it now?"
I do find it very odd that the update would be 2.6GB. As a rough base, the CyanogenMod 10.1 firmware for your device is well under 200MB, so unless Verizon has a ****-ton of bloatware in the update, or it had to attempt to download multiple times for some reason, it may be a stretch.
But doing a little homework, it looks like the Verizon Razr Maxx was updated to 4.1 in late March. Maybe they're still rolling it out in waves? Have you gotten the update yet?
Edit: Aaaand I just noticed you appear to be running an AOSP-based ROM, which totally rules out a carrier update being sent out.
Edit2: If you want to live dangerously, you could try running:
#kill -9 12289
That 12289 is the PID listed in your screenshot. But don't run that without fulling understanding the kill command.
The ps command could also be of use, but probably not.
permalink
[–]lechnito[S] 2 points 1 year ago
I can confirm that the phone is currently at 4.1.2 and that I wasn't prompted for an OTA update.The fact that both the Android OS and Reddit News processes were simultaneously using an extremely large amount of data is unlikely to be a coincidence...
permalink
parent
[–]omgmrjmako/PA, deb/Carbon 3 points 1 year ago
That is very curious that the spikes happened at the same time.I'm curious. It may have put at least some of that 2.6GB somewhere. You could use a data visualizer tool to see if you can find it, which may lead to more clues.
permalink
parent
[–]lechnito[S] 2 points 1 year ago
The largest directories are:
DCIM: Normal looking photos (90,825 KB)
Android: Primarily map cache data (64,846 KB)
If it was downloading content then it did not significantly save content to storage. It's not like I have anything particularly sensitive on the phone, but the idea that it was uploading a snapshot of my data definitely makes me uncomfortable.
permalink
parent
[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
Yup, Digital Camera IMages and videos.Somewhere in /sdcard/Android would be my guess as to where a mysterious file would be downloaded, but if it's only 64MB, and mostly map data, I'd safely rule it out.I'm sorry, but I'm stumped here.Edit: I should mention I don't think this is malware, because unless a malicious app gained superuser access, any data it used would show under it's own apk in the data usage list, not Android OS.
permalink
parent
[–]mistrbrownstone 0 points 1 year ago
DCIM: Normal looking photos (90,825 KB)
Was it trying to auto-upload pictures or video to G+?I ******* hate that.
permalink
parent
[–]lechnito[S] 1 point 1 year ago
Although I'm not really up to speed with the Android platform, I come from a UNIX background so I feel comfortable running commands. How do I pull up a bash terminal? Do I need to root the phone first?
permalink
parent
[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
There's a number of terminal emulators in the Play Store that work well. You don't need a rooted phone to get to the shell as your user, but any privileged command won't execute unless you can grant it permission from the Superuser app that is installed when you root the device. So you could probably do a ps -e, but not a kill -9.
permalink
parent
[–]lechnito[S] 1 point 1 year ago
Got it. I downloaded a terminal emulator but unfortunately those processes no longer exist.Does Android keep a generic log of system level events like /var/log/syslog?
permalink
parent
[–]omgmrjmako/PA, deb/Carbon 2 points 1 year ago
I don't think so, and I know you'd need superuser permission to read most of the files in /var/log anyway. I'm not super familiar with how Android does its logging, but I do know that the two files of interest are the logcat and dmesg.
permalink
parent
[–]sh0nuff 1 point 1 year ago
Want to mention here that using your settings to set your data cap (set it on your billing day), then you won't go over again.Those text messages are really unhelpful, as they send out well after the data has been used. Chances are good you hit close to the 2GB mark before you received the bulk of the messages.
permalink
[–]kindofabuzz -4 points 1 year ago
Quit installing pirated apps.
permalink
[–]lechnito[S] 1 point 1 year ago
That's definitely not the case here; both my PC and and Android phone are free from pirated apps.

You used the data. Verizon can not see what it was sued for. However your phone can see whats apps used the data. go to settings-data usage- there will be a place that says data usage cycle. line the dates up with your cycle. then there will be a bar graph below that extend bother white bars one all the way to the left and one all the way to the right. after those are extended below that will be a list of apps, there should be one that used over 2 gb and that will show you what app used that data in her purse

Similar Messages

I cannot create a catalog because everywhere I try on my computer, it comes up with cannot Lightroom cannot create a catalog on network volumes. And is there any way to contact Adobe directly? Would you be able to give me a phone number and/or email add

I cannot create a catalog because everywhere I try on my computer, it comes up with cannot Lightroom cannot create a catalog on network volumes. And is there any way to contact Adobe directly? Would you be able to give me a phone number and/or email address?@@

The short and direct answer to your question about catalogs on a network drive is that you can't do that. The catalog must reside on a local drive.
Here is a link to a list of telephone numbers. Choose one that is appropriate:
Adobe Connect Support phone numbers

Hi I hav a 2010 Mercedes E350 an lost my iPhone. I nw have an I phone 4s my all my contacts are on the cars phone kit. Is there any way I can get the numbers from the phone kit onto my new iPhone.

Hi I hav a 2010 Mercedes E350 an lost my iPhone. I nw have an I phone 4s all my contacts are on the cars phone kit. Is there any way I can get the numbers from the phone kit onto my new iPhone.

If you were not syncing the contacts in your phone with a contact manager or cloud service, there is no way to get them from the car to the phone other than manually re-entering them in the phone.

Is there any way to fwd delete with mavericks?

Is there any way to fwd delete with mavericks?

Try Fn+Delete if you are asking about deleting characters to the right of typed text. Verified on TextEdit.

I lost my iPhone in a paddock while working is there any way to track it with my iPad. I do not have find my phone set up on my iPhone?

I lost my iPhone in a paddock while working is there any way to track it with my iPad. I do not have find my phone set up on my iPhone?

Wendy059 wrote:
I do not have find my phone set up on my iPhone?
Then you can't.

I goy my Ipad disable, is there any way to unblock it with no restore the system?

I got my Ipad2 disable, i dont know why it dont recognized the passcode I set up on it. Is there any way to unbloqued it with no restore the system?

If you don't know the passcode, you'll have to restore your iPad from the computer to which it was last synched to remove the passcode. If you don't have that computer, you'll have to restore the iPad as new, and you will lose all your data.

Is there any way to contact support by email because I cannot call them by phone and Thanks

good day all, Is there any way to contact support by email because I cannot call them by phone and Thanks.

It may vary by location but when I click on the Get Started button in http://www.apple.com/support/contact/ I get the following on the next page.
Get help where you are.
Choose a product and we’ll connect you to an expert by phone, chat, email, and more.

Is there any way to contact apple thru email??

Is there any way to contact apple thru email, cause im trying to log in to this depot.info.apple.com/ipod site which is not working and i need to send in my ipod to be fixed. how can i contact apple, I called them but they are no use and wont fix it.

Hi i got my ipod video and i have insurance on it. It keeps on freezing like once every day and i cant fast forward or rewind on videos. My battery also lasts only 3 or 4 hours. Do you think they will give me a new ipod video. Also is there a way to contact them through email?

Is there any way to magage push data on the Q5 phone?

Is there any way to magage push data on the Q5 phone?

POP IMAP EAS
http://kb.hpwebos.com/wps/portal/kb/mobile/common/article/18838_en.html
go to settings, accounts, choose the account in question, tap on advanced on bottom, do you show server address and port 443 below it and using SSL with PUSH on? if no then you might not be using EAS (Exchange Active Sync). which usually syncs most PIM info like calendar and contacts.
if using port 25,110,587, 465, 995 you are most likely using POP/SMTP and usually require a manual sync of contacts and calendar. Some services allow CalDAV and/or CardDAV connections
if using port 143, 993 you are most likely using IMAP and some services require a CalDAV and/or CardDAV connection to sync content other than emails.
Not all version of exchange sync everything with EAS
http://en.wikipedia.org/wiki/Comparison_of_Exchange_ActiveSync_Clients
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

This is probably useless, but I'll try anyway. My iPhone5 got drenched in water, is there any way saving it without having to buy another phone?

This is probably useless, but I'll try anyway. My iPhone5 got drenched in water, is there any way saving it without having to buy another phone?

Take it to the Apple Store
Confess the error of your ways with the soaking of your iPhone
Ask them to check it out
They will charge you $229
Allan

My iphone 4s will not turn on or connect to itunes.... is there any way i can get the data from the phone?

is there any way i can get the data from the phone?

Hi webby84,
Welcome to Apple Support Communities.
It sounds like you're experiencing a hardware issue with your iPhone.
These links are a good starting point for troubleshooting:
iPhone Assistant
http://www.apple.com/support/iphone/troubleshooting/
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Best,
Jeremy

Is there any way to tell which formulas a particular cell is in, reverse look-up style? That is, is there a way to search somehow for which formulas in a sheet contain a particular cell in them without opening all of them up? If not, it would be nice

Is there any way to tell which formulas a particular cell is in, reverse look-up style? That is, is there a way to search somehow for which formulas in a sheet contain a particular cell in them without opening all of them up? If not, it would be nice.
I'm fixing a Numbers document that I use in business daily that's become overly complicated, but while I want to clear/delete a number of cells in it to clean it up, I'm not sure if those cells are being used as source for other formulas on the page. I don't have to open all my formulas one by one to see if that cell is in there, do I?! That'd be a huge amount of work if I wanted to eliminate say 10 cells to search each formula on the page to see if it is in there or watch all the cells when I delete that cell to see if the numbers change! There's got to be an easier way! Right click doesn't seem to be any help.
I don't want to damage my daily tool to make it cleaner and reorganize it. Is there really no way to do a reverse look-up of which formulas a particular cell is in?! Any time I click on a formula it highlights all the CELLS in that formula. Why can't I (or can I?) do the reverse and see all the FORMULAS that contain a particular cell?
As a Numbers document ages or gets used frequently, you can sometimes forget which cells are tied to which formulas. You just look for the results of your formulas. Would be a nice thing to be able to do. Thoughts? Work-arounds? Answers?

Answer would be no unless application provided such feature. Numbers does not as far as I know.
Note that even if you have complete list of formulae used in a table, identifying formulae referencing any given cell is not simple.
E.g., cell T20 is referenced not only in
=T20+1
but also in
=SUM(T)
=SUM(20:20)
=SUM(S19:U22)
=OFFSET(S1,19,1,1,1)
=INDIRECT("T"&(10*2))
In order to identify such formula, we have to actually evaluate it to see if it references the given cell. Especially such formula as OFFSET() and INDIRECT() may not be found by static parser because their parameters can be dynamic.
Sorry to be the bearer of bad tidings.
H

Is there any app that allows me to control the cell phone from the computer with the mouse?

Is there any app that allows me to control the cell phone from the computer with the mouse?

No this is not possible.
But you could use the iPhone Simulator of Xcode if you have access to an Mac. Like the name explains, it simulates an iPhone on an Mac, but you cannot use all standard apps

Heey guys whats up listen i have a problem i lost my iphone and it has all my pic's and some information that i really really need it what should i do .... is there any way that i can get back the i phone ??? please help me

heey guys whats up listen i have a problem i lost my iphone and it has all my pic's and some information that i really really need it what should i do .... is there any way that i can get back the i phone ??? please help me

You can look for it.
If you find it, you will have it back.
If you had find my iphone activated on the iphone BEFORE it was lost, then you may be able to track it.

Is there any way to retrieve my pictures from my lost phone if photostream was not on?

I recently lost my iphone and I cannot find it using find my iphone because it says it is offline. I had the "icloud backup" set to on, but I had photostream set to off. Is there any way to retrieve my pictures from my lost phone without photostream being on? The description of icloud backup says that it automatically backs up your camera roll so I'm praying there is a way. Help please =(

Your iCloud backup includes your camera roll photos and videos by default (unless you excluded it from the backup in settings). To recover them, you would need to restore the backup to a replacement iPhone (or iPod touch) as explained here: iCloud: Restore your iOS device from iCloud. (You couldn't recover them by restoring the backup to an iPad, however.)
Be aware that Apple will delete iCloud backups after 180 days of inactivity so you'll want to do this before this expires.

Is there any way to contact verizon with a detailed cell phone technical support question?

Similar Messages

Maybe you are looking for