Is there any way to just talk to tech support...

...so that my question might actually get answered?

Apple's tech support number is 800-800-2775. Calls to them will not be free unless you purchased an iPod and are within the 90-day free support period or have AppleCare on the iPod.
If the question involved the Apple Store, there is no phone support. Support for the Store is only via web form or, for some issues, live chat.
Perhaps if you'd start a new topic and give full details about your setup and problem, including error messages if any (rather than just posting a "me too" to someone else's thread), someone here can help you sort things out.
Regards.

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