Is there any way to reset your security questions if you forgot the answers?

i am having problems with itunes. i just put a 15$ card on my account and now it will not let me buy anything because i dont remember the securtiy questions. i am verry unhappy about this due to the fact that i can not contact customer service any other way then email that takes about 2 days to get a response. any suggestions?

From a Kappy  post
The Best Alternatives for Security Questions and Rescue Mail
1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2.  Call Apple Support in your country: Customer Service: Contact Apple support.
3.  Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Similar Messages

  • Is there any way to reset your security questions?

    The only responses that i am recieving are to get an email to your rescue email, however i dont have one and i cant do anything with my account

    1. See my User Tip for some help: Some Solutions for Resetting
        Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for
            support and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • Is there a way to change your security questions if you forgot them?

    I have the iPod Touch 4th generation and I recently got a iTunes gift card and I enerted the code and now I have money on my account. But, when I go to but a song, it tells me I have never purchased any thing on my iPod (which I have purchased stuff on there before) or any computer that I do it on. When it tells me that, it gives me the security questions that I forgot. Can I change them with out having to enter them? Is there a way I can get the answers sent to my e-mail? Answers are much appriciated!

    1. No, you can't, except as noted below.
    2. Only if you've previously set up a rescue email address. If not, see #3.
    3. You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94230)

  • Is there a way to retrieve my security questions if I forgot the answers?

    I cannot use money to purchase anything because I can't answer my questions.

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • How do you change your security questions if you forgot the answers to them,

    i please need help i dont know i am able to change my security questions i can not remember them

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • How do I reset my security questions if I forgot the answers and don't have access to my email?

    I for got the answers to my security questions. I can't retrieve the answers because I don't have access to my old email account. how do I reset my security questions, if I forgot the answers and don't have access to my email?

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (111551)

  • How to reset my security question if i forgot the answers

    how to reset my security question if i forgot the answers

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (108969)

  • How do I reset my security questions if I forgot the answers to them?

    I got a new iPad and I had to verify my account by answering my security questions. I forgot the answers to my questions, and I cannot access my account to buy apps.

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • How do I reset my security questions, if I forgot the answers?

    I need to know the answers to my security questions, but I forgot the answers to them. How do I reset the questions?

    From the  More Like This  on the right...
    https://discussions.apple.com/message/19154162#19154162

  • Trying to make a purchase form the apple store and I keep being asked to answer my security questions. I don't remember what the answers are. Is there a way to reset your security questions or get the answers to the current ones?

    I have been trying to make a purchase from the apple store and I keep being asked to answer my security questions. I don't remember what my answers are. Is there a way to reset your questions or find out the answers to your old ones?

    Yes, go to the AppleID FAQ for how to reset the questions.

  • How do I reset my security questions? I forgot the answers to my original ones

    I forgot my security question answers how do I get to reset them

    On safari on your ipad navigate to:
              For Canada - https://appleid.apple.com/ca.
              For United States - https://appleid.apple.com/us/.
    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 
    Also see this article - http://support.apple.com/kb/HT5312. 
    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753.  Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

  • How do you find out the answers to your sequrity questions if you forgot the answers

    Can some one please help me find the answers to my sequrity questions i cant get any music off itunes with out it and i forgot the answers!!!!!!!!!

    Click here and search the article for '2 out of 3'. Follow the instructions.
    (73929)

  • How to reset your security questions if you forgot

    How do you reset your security answers/questions if you have forgotten them?

    Click here and search the article for '2 out of 3'. Follow the instructions.
    (74029)

  • How do i reset my security questions, because i forgot the answers to them and stupid worthless itunes is saying i havent purchased with my computer, i call ******** on that because i have, ive bought over 100 songs on this computer. itunes *****

    im not joking, i seriously have to do this every 3 weeks i try to use my computer and its ******* me off
    i dont wanna use my phone cuase now i cant get the songs i bought on itunes with my phone OFF of my phone, i have no room on the piece of crap
    need help or best solution
    dont send a password reset, that doesnt help and it forces me to attempt to remember a new password

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • How do I reset my security questions if I forgot the answers and I don't have the same email for verification?

    I Can't remember the answer to my security questions.
    THe he default email to reset is old.

    If you don't have access to your rescue email account (you won't be able to change it until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : Contact Apple for help with Apple ID account security
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then update your rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
    Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

Maybe you are looking for

  • Report painter add characteristis to a librairy

    Hello Like you know we can add some characteristics in report painter into a librairy. With transaction GCRT, and OSS note 395894 - Numeric variables in reports, it seems that we can add characteristic into a librairy. Until now I never saw an exampl

  • Please help! dvd studio pro 3/ m2v issues

    hi, i have been attempting to burn a simple dvd for 9 hours now. i'm using dvd studio pro 3 on a macbook pro (OS X Tiger); the video assets comprising my dvd studio pro project are mpeg2 files. everything looks beautiful when i simulate the menu with

  • After Lion upgrade Applications folder will not display alphabetically by Name.

    The list will change display when selecting label, date, etc.; however, when choosing Name, the display is still not alphabetical.

  • Horizontal line flicker

    hello. while this doesn't seem like a major issue, it might be cause for concern if aggravated: it looks as if there's a horizontal thick line that appears and disappears in a fraction of a second somewhere in the middle of the screen at random inter

  • HP 6910p batter not charging

    My laptop battery is brand new but it does not charge properly. It reaches 60% and then stucks (then it sucks) Battery is new. I bought it from hp shop in Pakistan. I am very worried. Please help