Is there any way to restore an iPhone with a shattered screen, broken home button, with a passcode and no access to computer most recently synced with?
I have an iPhone with a completely shattered screen (the display wont even show up, just a black screen), the home button does not work. I have a passcode on the device, but I have not synced the device with my current PC (I got a new computer and don't have any of my syncs from my old computer). I recieved my replacement device today, and want to back up the iphone before I activate the new device - but I get prompted to put in my code on the phone before it will allow me to back it up. As the display is completely black and does not appear to respond to touch, and the home button is broken so I cannot put it in recovery mode... What do I do? If I took the phone in to my carrier's store, would they be able to override the passcode and put my information on my new device?
shannon_newb wrote:
If I took the phone in to my carrier's store, would they be able to override the passcode and put my information on my new device?
Sorry, no. Given the present state of your phone, your data is unrecoverable.
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murphysandra1 wrote:
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Press and hold both the Home button and the Sleep/wake button simultaneously for about 15 seconds and release when the Apple logo appears.
2. If that doesn't solve the issue, backup the device and restore it as new.
In that case, use: http://support.apple.com/kb/HT4137
NB: set up as a NEW device because a software issue will be in the backup. If the issue persists after restoring as new, you should offer the device for service.
If you get specific error messages/codes in iTunes when updating/restoring, check this: http://support.apple.com/kb/ts3694 for causes and solutions
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Stijn -
This is just a general question, because I've had my 2nd gen ipod for way longer and i have no problems with any of its buttons. i just bought this one in August 2011
Try here:
FIX for iPod Touch Home Button -
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