Is there any where to get help with Fire Fox. I loose my passwords every 2 weeks
I have lost my passwords several times. I have reloaded FF and now it does not ask to save PW when I first open a site. Is there a way to get real help with FF or is it time to look for another browser?
If you lose profile data like the passwords on a scheduled base then you need to check any cleanup software that is running and exclude the Firefox Profile Folder.
You can use this button to go to the Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Open Containing Folder
It is possible that there is a problem with the files key3.db and signons.sqlite that store the encrypted names and passwords in Firefox.<br />
Rename the files key3.db and signons.sqlite in the Firefox profile folder.<br />
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.<br />
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.<br />
If that has worked then you can remove the renamed files that are no longer needed.
See:
* "Troubleshooting" in http://kb.mozillazine.org/Password_Manager
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