Is there anybody that i can complain to about BT?
Despite extensive correspondence with BT Digital Care Complaints and Resolutions, BT continue to bill me for broadband despite me having no Broadband Service from them due to delays in their services! Does anyone know how i can take this complaint higher as at the moment BT are basically doing what they want despite my objections.
I thought about complaing to Ofcom but they dont accept complaints.
Solved!
Go to Solution.
Hi Chester97,
Thanks for posting and I'm sorry to read about the problems with your service. If you are not happy with the way resolutions are dealing with the complaint you can always ask the person you are dealing with to escalate it to the next level alternatively we can take a look at this for you if you send over your details. I've made the contact the mods link visible and you can find that by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Similar Messages
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Re: Is there anybody that i can complain to about ...
2 weeks and 12 line checks later the fault is still not resolved because I will not accept the charges.
I believe we have a contract that I pay a premium price for and which BT is not supplying, ie a working network connection.
Their own tracker shows the fault lies with the BT retail servers, I cannot take time off without 6-8 weeks notice just on the off chance that the engineer might turn up and might need to access my house. The local line was replaced last year and the internal wiring checked at the same time, there have been no changes since.
Until BT can assure me that there is no possibility of the fault being in their network, where upon I will arrange my own engineer at much less cost and greater convenience, we are at an impasse, as the so called help desk say they cannot escalate the calls.Hi Paxman20,
Welcome to the forum and thanks for posting. In most cases an engineer will need to get access to test and demonstrate to the customer that the issue is sorted. I'll be happy to take a look at this case for you if you wish. Drop me an email with your details. You'll get the 'contact us' link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
Problem during installation of iTunes 10.7 on Win7 x64. Is there anybody that can help me?
Hello everyone!
I've a problem during installation of Itunes 10.7 on Window 7 x64. I had installed v11 but i don't like it, so i've uninstalled correctly this version and i have downloaded v10.7
The message, translated in english, is:
UNKNOWN \ Components \ ... \ 2B0163E6D0340BE2758E9BEDD8.
Make sure you have sufficient access to that key, or contact your support staff.
I don't know how to do...I don't want to format my pc
I have already tried to erase all the "apple" folders on directory C:\, but nothing to do...
Is there anybody that can help a poor italian boy, please?
Thanks a lot,
TeoThx Polydorus!
this evening i'll try and i'll tell you if it works!
Teo -
I accidentally put a passcode lock on my iPhone and I forgot what I set for it, is there a way to take it off without accessing the phone? I have restored my phone but it doesn't work, is there anybody that could help me please?
You can't "accidentally" put a passcode on any iPhone...its a multi-step process. Further, restoring an iPhone will remove the passcode, as the passcode is not included in an iPhone backup.
Are you sure you're talking about the phone passcode & not something else...like the "Restrictions" passcode? -
Is there anybody that have jpcap ( rawsocket ) examples Thanks
I'am an Italian programmers, sorry i speak a little English.
I downloaded from http://www.goto.info.waseda.ac.jp/~fujii/jpcap/index.html , jpcap pakage.
By it i can read and send packet/rawsocket.
When i capturing packet it's all ok.
When i want send packet i have an exception: java.io.IOException: sendto error
probably i have not setting any field.
Is there anybody that can help-me.
Is there anybody that have some examples that explain how to send packet ( ICMP,TCP,UDP )
In the pakage documentation i dont find nothing.
In the pakage documentation there is only a tcpdump examples.
Thanks you ulisse640
p.s. Below there is the code that give the error.
package progetto10;
import java.awt.*;
import java.awt.event.*;
import javax.swing.*;
import jpcap.*;
public class Frame1 extends JFrame {
JPanel contentPane;
JButton jButton1 = new JButton();
String device = "\\Device\\Packet_{6B0E8DE3-8F46-41E3-B3BD-673C59BB0028}";
BorderLayout borderLayout1 = new BorderLayout();
/**Construct the frame*/
public Frame1() {
enableEvents(AWTEvent.WINDOW_EVENT_MASK);
try
jbInit();
catch(Exception e)
e.printStackTrace();
/**Component initialization*/
private void jbInit() throws Exception {
//setIconImage(Toolkit.getDefaultToolkit().createImage(Frame1.class.getResource("[Your Icon]")));
contentPane = (JPanel) this.getContentPane();
contentPane.setLayout(borderLayout1);
this.setSize(new Dimension(400, 300));
this.setTitle("Frame Title");
jButton1.setText("Bottone");
jButton1.addActionListener(new java.awt.event.ActionListener() {
public void actionPerformed(ActionEvent e) {
jButton1_actionPerformed(e);
contentPane.add(jButton1, BorderLayout.CENTER);
/**Overridden so we can exit when window is closed*/
protected void processWindowEvent(WindowEvent e) {
super.processWindowEvent(e);
if (e.getID() == WindowEvent.WINDOW_CLOSING) {
System.exit(0);
void jButton1_actionPerformed(ActionEvent e) {
try
Jpcap jpcap = null;
IPAddress.setAddressConvert(true);
String[] devices = Jpcap.getDeviceList();
for( int i=0; i<devices.length; i++ )
System.out.println( devices[i] );
jpcap = new Jpcap(device,1500,true ,200);
UDPPacket pack = createUDP(); //TCPPacket pack = createTCP();
System.out.println("");
System.out.println("openRawSocket");
jpcap.openRawSocket();
jpcap.sendPacket( pack );
jpcap.close();
catch(Exception ex)
ex.printStackTrace();
public EthernetPacket createEthernetPacket() throws Exception {
EthernetPacket ep = new EthernetPacket();
ep.frametype = 2048;
String strdst = new String("00:50:ba:49:6c:9b");
ep.dst_mac = strdst.getBytes();
String strsrc = new String("00:00:e2:44:b8:dd");
ep.src_mac = strsrc.getBytes();
return ep;
public UDPPacket createUDP() throws Exception {
UDPPacket up = new UDPPacket( 80,333 );
//up.setIPv4Parameter(0,false,false,false,false,false,false,0,1,255,17,new IPAddress("100.100.100.1"),new IPAddress("100.100.100.2"));
up.src_ip = new IPAddress("100.100.100.1");
up.dst_ip = new IPAddress("100.100.100.2");
up.dont_frag = true;
up.protocol = 17;
up.ident = 1;
up.offset = 0;
up.version = 4;
up.data = "".getBytes();
up.hop_limit = 128;
up.length = 48;
displayUDP( up );
return up;
public TCPPacket createTCP() throws Exception {
TCPPacket tp = new TCPPacket(80,333,5215133,0,false,false,false,false,true,false,8192,0);
//tp.setIPv4Parameter(0,false,false,false,false,false,false,0,1,255, 6,new IPAddress("100.100.100.1"),new IPAddress("100.100.100.2"));
tp.src_ip = new IPAddress("100.100.100.1");
tp.dst_ip = new IPAddress("100.100.100.2");
tp.dont_frag = true;
tp.protocol = 6;
tp.ident = 1;
tp.offset = 0;
tp.version = 4;
tp.data = "".getBytes();
tp.hop_limit = 128;
tp.length = 48;
displayTCP( tp );
return tp;
public void displayUDP(UDPPacket packet) {
System.out.println( "UDP Packet");
System.out.println("-----------------");
System.out.println("caplen:" +packet.caplen );
System.out.println("sec:" +packet.sec );
System.out.println("usec:" +packet.usec );
System.out.println("datalink:" +packet.datalink );
System.out.println("data:" +packet.data.length );
System.out.println("-----------------");
System.out.println("priority:" +packet.priority );
System.out.println("d_flag:" +packet.d_flag );
System.out.println("t_flag:" +packet.t_flag );
System.out.println("r_flag:" +packet.r_flag );
System.out.println("rsv_frag:" +packet.rsv_frag );
System.out.println("dont_frag:"+packet.dont_frag );
System.out.println("more_frag:"+packet.more_frag );
System.out.println("offset:" +packet.offset );
System.out.println("ident:" +packet.ident );
System.out.println("ttl: ** not found **" );
System.out.println("protocol:" +packet.protocol );
System.out.println("src_ip:" +packet.src_ip );
System.out.println("dst_ip:" +packet.dst_ip );
System.out.println("length:" +packet.length );
System.out.println("version:" +packet.version );
System.out.println("hop_limit:"+packet.hop_limit );
System.out.println("-----------------");
System.out.println("src_port:" +packet.src_port );
System.out.println("dst_port:" +packet.dst_port );
public void displayTCP(TCPPacket packet) {
System.out.println( "TCP Packet");
System.out.println("-----------------");
System.out.println("caplen:" +packet.caplen );
System.out.println("sec:" +packet.sec );
System.out.println("usec:" +packet.usec );
System.out.println("datalink:" +packet.datalink );
System.out.println("data:" +packet.data.length );
System.out.println("-----------------");
System.out.println("priority:" +packet.priority );
System.out.println("d_flag:" +packet.d_flag );
System.out.println("t_flag:" +packet.t_flag );
System.out.println("r_flag:" +packet.r_flag );
System.out.println("rsv_frag:" +packet.rsv_frag );
System.out.println("dont_frag:"+packet.dont_frag );
System.out.println("more_frag:"+packet.more_frag );
System.out.println("offset:" +packet.offset );
System.out.println("ident:" +packet.ident );
System.out.println("ttl: ** not found **" );
System.out.println("protocol:" +packet.protocol );
System.out.println("src_ip:" +packet.src_ip );
System.out.println("dst_ip:" +packet.dst_ip );
System.out.println("length:" +packet.length );
System.out.println("version:" +packet.version );
System.out.println("hop_limit:"+packet.hop_limit );
System.out.println("-----------------");
System.out.println("src_port:" +packet.src_port );
System.out.println("dst_port:" +packet.dst_port );
System.out.println("sequence:" +packet.sequence );
System.out.println("ack_num:" +packet.ack_num );
System.out.println("urg:" +packet.urg );
System.out.println("ack:" +packet.ack );
System.out.println("psh:" +packet.psh );
System.out.println("rst:" +packet.rst );
System.out.println("syn:" +packet.syn );
System.out.println("fin:" +packet.fin );
System.out.println("window:" +packet.window );
System.out.println("urgent:" +packet.urgent_pointer);
}I have done quite a bit of work with the jpcap software. The tcp dump functionality works fine but as you stated there are problems with the send. I hope you are fimilar with C programming because there are bugs in the native implementation that you will unfortunutely need to work out.
I have the source code that I worked on at work or I would send it to you now. If you would like a copy of my updated version of the C code then send me an email. It's not perfect but its a start. BTW -- what operating system are you attempting to run this on? I only have patched the code for windows.
[email protected] -
I am trying to restore a backup onto my iphone from itunes on a pc windows 8 but it asked me for a backup password which I cant remember, is there anyway that I can reset the password and not lose my backup? Any help is very appreciated
Try entering the password on your iPhone
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I have an iPhone 4 thats i was trying to fix and now it will not turn on at all is there anyway that i can access my pictures and contacts from my new phone or pc? Aslo the are both on the same apple id but i dont know if that would help or not.
Contacts are designed to be synced to a supported application on the computer or a cloud service.
Pictures taken with the device are designed to regularly be copied off the device to a computer as would be done with any digital camera.
If you have failed to use the device as designed it may be too late to recovery anything.
Is the device regularly backed up to a computer via iTunes? If so, the most recent backup (when restored to a replacement iOS device) should contain all contacts and pictures as of when the backup was created. -
My mom updated her iPhone to iOS7, and now she has my contacts. Does this mean that she has access to all of my photos as well? How can she 'unlink' our phones? Or, is there anyway that I can get my stuff to disappear from her phone? We share iTunes account so I think we are both on the same iCloud.
Welcome to the Apple Community.
If you are using the same ID as a primary iCloud login, then yes she can see your photos in photostream if you have it enabled.
You can use the same ID for iTunes so you can share all your purchases, but you need different ID's for iCloud.
Unfortunately, the mess caused by sharing the ID, will need to be sorted manually, once you both have your own ID's. -
i dont remember the first apple id that link with my clash of clans apps. the problem now is i need to link my COC village and it keep saying "please log in with correct game center" is there anyway that i can retrieve my old apple id? please help me i dont want to lose my village, i have spent my money on that game to much. hmmm
thanks mate, but the problem is im using different apple id now, and after about 1 year play coc and today i want to link the village , suddenly coc said that
thats mean im playing this village with different apple id and it not saved. and the problem is i dont remember the first apple id and password that i use first time to download this game. hmmm it was so confusing, why coc and game center just make this thing saved with a new game center account. -
ITunes empty! is there anyway that i can sync my itunes to my ipod?
I opened up my itunes today to find that it was completely empty. nobody else has access to my comp so i know that it wasn't that someone erased all my music, playlists, videos, podcasts.... is there anyway that i can sync my itunes to my ipod, so that way i dont have to re-rate all my music? ~or~ is there anything else i can do?
You can use Explorer to search your computer for missing songs.
On the Start menu, click "Search".
Select "All Files and folders".
In the "All or part of the file name" field, type the song name and then click "Search".
If you see the file you are looking for in the Search Results window, you can add it back into your iTunes library.
See: How to add songs from your hard drive to iTunes.
If you've done that and can't find the music, you can get it back from your iPod.
First of all try this method which works on some Windows PCs.
Enable your iPod for disk use.
See: iPod Disk Use.
Open iTunes and select edit/preferences/advanced/general. Put a check mark in the box marked "copy files to iTunes music folder when adding to library" and also "keep iTunes music folder organized", then click 'ok'.
Connect the iPod whilst holding down the shift/ctrl keys to prevent any auto sync, and if you see the dialogue window asking if you want to sync to this itunes library, click 'no'.
Then go to file/add folder, open 'my computer', select your iPod and click 'ok'.
The music files should transfer to your iTunes.
If this doesn't work (and it may not because officially it's not supposed to), check out the instructions/suggestions here.
Music from iPod to computer (using option 2). This a manual method using "hidden folders" and although it works, it can be messy.
Much easier ways are to use one of the many 3rd party programs that copy music from the iPod to the computer.
One of the most recommended is Yamipod. This is a free program that transfers music and playlists etc from iPod back to the computer. However, it does not transfer playcounts/ratings etc.
Another free program is Pod Player.
There is also CopyPod. This does preserve ratings/playcounts etc if those are important to you but this program is not free. It also supports video transfer.
If you are using iTunes version 7 or later, then you can transfer purchased iTunes store music from the iPod to an authorized computer by using the "file/transfer purchases from iPod" menu. Note that the maximum of 5 authorized computers applies here. -
Is there anyway that I can find my ipad ios7.0 UDID without connecting it to pc
Is there anyway that I can find my ipad ios7.0 UDID without connecting it to pc
No, the UDID interface is not present in iOS 7. Use iTunes.
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Is there anyway that I can receive my money back from a recent purchase download
Is there anyway that I can receive my money back from a recent purchase download
You can try contacting the support staff for the stores at http://www.apple.com/emea/support/itunes/contact.html but reportedly, if they grant that it is a one time only event.
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I need help. Just purchased an ipad with wifi service only. Is there anything that I can get that will allow me to access the internet. I keep getting network connections that have a lock which makes it unable to log on. Picking up numerous with sites with the lock. Help did I make a mistake in getting this ipad. If so, can I trade it in for one that is more network friendly.
If you expect to use a WiFi only iPad it needs a wireless network. It is customary to have your own versus using someone else's.
Nothing is more network friendly than an iPad.
You couldn't possibly have expected to sponge off a service someone else is paying for?
read the fine print -
Pls help me
My iphone 5s lose Touch-id after update ios 7.1 . What should i do now ? My Iphone is from HongKong but now i lives in Viet Nam . Is there anyway that I can transfer my Iphone to Apple HongkongIn iOS 7.1, the setting has changed locations and is in the same grouping with General, Wallpapers, etc. Also, if you have not set a passcode, you cannot see or set Touch ID. If you restored the phone as new and it still does not provide you the option to set a passcode, and then Touch ID, then it is possible there is a hardware error. Since you purchased the device in Hong Kong, as described before, you can only get a friend/relative to take it to Apple, or you will have to do it yourself. Unfortunately that is what can happen when you need warranty work and have purchased a device outside of the country that you live in.
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I was updateing the software on my ipod through the wireless straight to the ipod and had to stop so held down both the power and the home buttons. Now the screen is frozen with the apple logo and the normal 'unfreeze' technique won't work. The computer does not recognise the ipod so will not charge or restore it. Is there anything that I can do myself?
Unplug it and let unit go dead. Then hold your Home button down and plug the USB power cord back in. iTunes should see it and then restore.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
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