Is there anyone at verizon who can help? I was scammed!
Basically I called in to COMCAST to get my On Demand working and they talked me into buying a bundle. Part of which they said, I had to buy verizon wireless phones. I was told by this person that everything would come on my comcast bill and it would be about 167$ a month. Well I get my bill from comcast for almost 400 dollars and then one from verizon for 300. I went to comcast and verizon today. Comcast agreed to take 35 dollars off the bill, but that is it. And the employee at verizon refused to do anything what so ever to help. I will be honest, this has been a horrible month. My mom (who stays with me) was just diagnosed with lung cancer. It costs 40 bucks each time we see her doctor and 120 each chemo treatment. WE DO NOT HAVE THE MONEY FOR THIS. Is there anyone at verizon with a heart who could help? I don't know if the person who sold it works for both companies or what. But I was scammed. Comcast wont help anymore and a good hearted person at verizon is my only hope. We are basically getting the choice to either pay a phone bill or pay for my moms chemo. Obviously the answer is my mom. But having verizon work with me so there arn't major credit dings, would be a god send. I hate to beg, but please, someone help. I didn't know what else to do but post here. Sorry to sound melodramatic, but it is true. Please Help!
These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless Community at http://community.verizonwireless.com/
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Please, please is there anyone in BT who can help ...
Sorry this saga is a bit long.
I have been a BT customer for about 25 years.
Since December 2011 I have been on their Unlimited Anytime and Mobile plan. I paid for my Line Rental Saver in October 2014, i.e. To October 2015..
In September I received notification that the price of the Unlimited Anytime and Mobile plan would rise from £15.96 to £16.99
In December 2014 I received my bill (including the December 1st price rises).
It was about £7 more than it should have been.
There were two items that I did not understand:
1.Unlimited Anytime and Mobile Plan 1 Dec-11 Dec 14 £ 2.08
This is the cost of your Phone Line up to 11 Dec 2014 at £5.66 a month
2. Unlimited Anytime and Mobile Plan 12 Dec-11 Jan 15 £ 5.66
This is the cost of your Phone Line at £5.66 a month, charged in advance
from 12 Dec 2014 to 11 Jan 2015
Includes your Anytime calls plus calls to UK mobiles
The cost of the plan had already been calculated in the first three items in the bill which came to £19.25. This was what I was expecting.
On 21/12/14 I raised a Complaint 141221-******, These two new items refereed to the plan had already been calculated in the first three items in the bill and also they then state "This is the cost of your Phone Line" and I have already paid for this by Line rental saver. I asked them to reissue this bill.
I received a call the next day and was told there had been an error in the account (he called it a “Bridge” error). He said it would be corrected in the next couple of weeks.
Great I thought. He also said he would update me further but I did not receive any updates and so I raised another complaint (150106-******) on 6/1/15 to ask for an update as I had been told the original complaint would be closed on 5/1/15. I received a call to say that the problem was being handled by someone else.
I then started receiving emails from BT Order Management who said they would call me but they never did.
On 12/1/15 I raised another complaint 150112-***** to ask why. I did not get any response on this one.
On 13/1/15 I received my next bill to say I was now £20.86 in credit and that “You've stopped your Unlimited Anytime and Mobile Plan”. Which I hadn't of course.
I received another email from BT Order Management to say they'd call me on 22/01 before 8pm to discuss further. They never did.
On 22/1/15 I then received another email “Thanks for your BT Order: here's the detail”. It said I had ordered “Unlimited Anytime Plan “which I hadn't and it also included a £50 Connection Charge!
After this on 22/1/15 I tried On Line Chat who put me through to the Order management Team and said she would cancel the order. It disappeared off my account on BT.com.
On 23/1/15 the order re-appeared on BT/com and so I phoned 0800 800 150 and asked for the Billing Team. They could not understand the problem and eventually she said she would cancel the order and that I would be put on the basic BT call service (i.e. £0.00/month).
On 23/1/15 I lost my phone connection. I get dial tone but I just get the message “The number you have dialled has not been recognised.
Can anyone in BT help?Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you need direct help from BT or have an urgent problem please use this linkContact Us.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Is there really no one who can help me with my question postet 3 days ago!?
I have a problem with blurry images after publishing -Am I really the only one who thinks this is a big problem -I tried to get some help 3 days ago? Is there other forums that can help me on this topic?
It looks fine in iweb, but not in the browser after publishing... I'ts only with small logo images with hard graphichs in jpeg, its not my compression, it looks fine before publishing...dear wyodor, I thought that I explained my problem all right in my post? well,
when I put a logo in the corner of my site -in my case a jpg file with some text, it looks good in iweb, but after publishing its not possible to read the small text because of the way iweb compress photos - my question is -can I do anything to keep the jpeg-compression i made i photoshop? Is there no way in iweb to control the compression? Its really frustrating -and the only really problem I have with iweb
se how my logo looks im my site:
http://web.mac.com/pierrienevoldsen/24x36.dk/om_24x36.dk.html
I have the same logo twice now just to check different advises, but still its impossible to read the small lettes -but not in iweb -
I am at a loss with Verizon, isn't there anyone in corporate that can help us? PLEASE!
We have been a customer of Verizon for several years and frankly had a positive experience until I made one fatal mistake. I purchased something and should have just left things alone. In Dec. 2012/Jan. 2013 I purchased the newest 64 GB iPad retina and purchased it under their new program paying monthly for 12 months or I could pay it off prior to that 12 months. The only condition to the contract was that while I was paying monthly payments I had to purchase the data plan for the iPad. Sounds harmless enough right? Wrong. It only took a few weeks when I was out of town when my iPad quit working. After calling tech support it was found that the salesperson at the Corporate Verizon store had voided the original contract for an unknown reason and reworked another contract and submitted it; however I never signed the second one as I wasn't anywhere around. They claimed he called my cell, he didn't. This salesperson had text me several times prior to my purchase of the iPad so we had communicated together and since that day I purchased it there had been no further communication from this individual. My phone and bill was proof of that as there were no incoming calls that entire month from his number or that Verizon store's number. On my next bill I had, according to Verizon, purchased TWO i Pads not One. I explained what the salesperson did so they agreed and credited my account. This was just the beginning. For the next 7 months I dealt with this issue of calling every month trying to prove that I did not purchase two iPad's but in fact purchased only one. Each month an extra loan payment of $71.66 was added, an extra data charge of $30 was added, a $2.00 previous balance fin.fee added because I would not pay for the fictitious iPad, & extra service chg for taxes and whatever charges they add were added. Of course all these charges increased with a $101.77 increase in my bill each month. Then there would be the added $5 late fee chg they'd add when they did not credit the $101.77 in an appropriate timely fashion which would make it look like we were delinquent when we were not. So basically, I was paying $203.54 each month for one iPad if they had their way. They even said at one point I was delinquent on the loan if I kept refusing to pay. They actually had TWO CONTRACTS on file yet no disciplinary actions occurred in this case. I had to drive 30 miles to the corporate store on more than one occasion trying to get this fixed and each time everyone kept saying this will be the last time. Then come September the store became rude and abrupt to the point I wasn't ever going back there again for how they treated me and my husband. We finally did get this part of the bill corrected and I would have to say got most of the money refunded, not all, but at least it was enough to just let it go and move on. So this was my FIRST mistake, I purchased an iPad and I should have listened to my husband that Verizon cannot handle changes in one's account. In mid December our iPad was paid off so we disconnected our data service to it and strictly used wireless when needed.
My android phone had become so undependable I had to finally look to purchase a new phone after having this phone replaced several times via my insurance.
I have a serious medical condition that requires me to keep a phone on hand in the event I need medical help immediately. It is a life or death issue for me. So in December I purchased a new phone for myself. My local Verizon store was out of the iPhone 5 S, which was what I wanted and it was suggested by them to check out Best Buy. So off I went. That day, Christmas Eve, I purchased a phone for my daughter, the iPhone 5 C, and that seemed to go OK. At at least for a couple months then her phone went crazy. We were having issues with crank calls and had her phone # changed. After her number was changed Every call she made it would register on caller ID as another man's name. It was the owner of the new phone number and we know this because we were constantly receiving phone calls up to 2 am for him w/re to job offers, etc. It took Verizon 7 weeks to correct the caller ID issue. SEVEN WEEKS. But then her voice mail began going to a bogus Google account that no one ever had or set up. It took several hours with tech support where they accidentally disconnected her phone and had difficulties getting it reactivated w/o changing the activation date. At one point she could only make calls but could not receive calls. Now her phone works but she has no working voice mail and the answer I receive is "we just don't know why". REALLY? "We just don't know what else to do?" I am not sure how much more I can take. Well I soon found out.
On May 6th I had to make a call to Verizon, we had made several prior to that getting our bill in order w/minor mistakes, but all of a sudden I had a charge and increase of over $50-60? After researching we found they reactivated my iPad. After the customer service agent researched it he found that the woman who was suppose to suspend it placed it on a "seasonal hold" and never took it off, even after stating I wanted the Verizon service to this unit disconnected. He was very nice and professional and stepped up to take care of the bill, Maybe too much, or beyond his authority I guess. Anyways had he done his job we wouldn't be here right now. A window is suppose to pop up telling you if there is an early disconnect fee, something I've literally just learned yesterday, I guess one did but why didn't he say something to me is the question I have? Notations showed that He automatically credited my account $340 and never notified me of the warning on my account or the credit he was doing. I've asked for this call and the recent calls and calls from December-January to be pulled but no one seems to listen. Anyways when I hung up that day on May 6th it was to my understanding my bill was Finally resolved. I pay Verizon $207 a month give or take a few dollars and I had three phones two of which were i Phones and one a flip i-phone. He also then tried to give support to my phone and he and tech support were unsuccessful. My phone has 3 apple/Verizon apps that came on the phone, they were not added extras. They are grayed out & say "waiting" under them and never loading up. We've reset it to org. mfr. settings & a whole lot of other things to that phone and it still won't work. I even reset the phone when I was in a 4G, LTE area and nothing. So what to do, I don't know. But right now I currently have two new phones not in full working order and can't get help for it yet I pay for the services each month.
Then on May 21st I had to call again. If you recall, I believed the bill was finally fixed but in fact I received a bill this month for $605.74 ! Yep, you have seen those numbers correctly. Now this so called early termination fee that was credited on May 6th (which I didn't know any of this until June 10, 2014) was now back on my bill. After dealing with a customer service agent for almost 20 minutes I finally got to a supervisor Jonathan. He listened patiently to our issues on the bill and my concerns and requests of wanting phone calls pulled to show what I was saying was fact. Even just with the recent call on May 6th I felt mislead by not being given all the information. I mean, why would I deactivate a device when I have been a Verizon customer for over 5 years and you were talking $30 charge a month vs. a $340 charge to terminate. I mean it isn't logical. I am stuck because as you will see below, I can't swap out the phone numbers of the iPhone 5 S and the iPad. The only other option is the iPhone 5 C and that is a new contract and already has a contract on it. In fact it is the only phone device that has a contract. It just did not make any sense. It was evident I was not told the entire story of what was happening in January with my phone purchase. They failed, customer service, to read all the fine print. They stated oh don't worry we do this all the time and there has never been a problem. Knowing all along that this iPad was to be and stay disconnected because I repeated it several times and even asked now the iPad is not going to be an activated account correct? No, it isn't she would state. All the services and contract will go to your phone including the 2 yrs. This has not happened. I shared all this with him and explained why changing my number was not possible. It could literally destroy my business and I would of thrown away twice this amount of money because I recently spend a lot of money on promotional materials, literature, flyers, business cards, etc. all which have my phone number on it and again all known by my customers past and current. So Jonathan promised he would be on this, request for calls to be pulled, and would return my call within a 24-36 hour period with some type of update or resolution. I did honestly chuckle sharing with him that with the exception of one lady months ago calling me back about upgrading my acct, ( I was out of town & missed her call) no one at Verizon has ever returned a phone call-never. His response was this, "I did not get in the position I am in for not returning calls. In fact it is why I am a supervisor maim, I do what I say." Hmm, Its June 10th, Where are you Jonathan??? I am still waiting for your phone call. Heck, even a text message or email will do. Just tell me where you are on my acct. vs. forcing me to call and spend hrs. rehashing all of this over and over like a broken record. Or Have you forgotten my phone number? I have pneumonia right now and laryngitis and I have had to strain my voice to no end on the phone trying to get a resolution before my billing date with no luck.
I then went through all of the above issues and that the phones, ---3532, ---9249, and ---8921 should be the only phones w/contracts and activated on our account. Well my phone---3532, the one I just purchased, had no contract. The contract was placed on my iPad, the very iPad we cancelled out in December. They kept insisting I purchased it recently at Best Buy? Then I realized it was my iPhone purchase causing the nightmare. Another purchase and its screwed up my bill, when will I learn Verizon can't handle changes. I recalled the agent stating it was 6 months before and upgrade was possible on my phone which with my medical issue wasn't working. So she said we could use the number but all the upgrades and contract will go on your 3532 number. I verified is the 2 y contract on my, MY cell phone number because I only want THREE items on contract. She stated yes and we went over the bill several times including the new bill. Now I have no contract and have three other items. You now tell me to solve this issue I need to throw my phone number out and transfer my phone number from my iPad to my new iPhone 5 S. Sounds easy enough....NOT.. I just purchased almost $600 worth of business literature, business cards etc with my phone number on it. Plus all my customers know my business through my phone number. And since you do not announce this # has been changed and here is the new number, I'd loose many of my old clients and possibly new clients. I could end of loosing thousands of dollars with this mistake. I have called over and over pleading an your support team gave me a legal dept number to call and that basically was a joke for my concerns. So here I am . Praying someone from corporate reads this. Right now I have two phones out of contract and I am almost to the point I will shut them down and leave you with the bare min until our contract is met. And I mean it would be the bare min. I want this issue resolved immediately. I believe we have gone through enough as a customer. It is bad enough I have two phones not working 100%, My iPhone 5 S - I can't even use it at home yet my daughter talks all she wants with no issues. Me, its all gurgles and choppy when I am at home with two bars. But add the bill issues and it is ridiculous and inexcusable.
Now I have called several times after May 21st trying to get to the bottom of this and have been told to wait why they read all the notes to finally have me explain what has been going on to them telling me it shows Jonathan entering notes they are still working on it. This is not good enough. Today is June 10th and my bill is due June 11th which will bring it late on June 12th. And the way you people are, you will probably shut me down June 13th. I just don't have time in my day to call the "WINBACK DEPT" because I don't have to be won back I have never left. You need a KEEPCUSTOMER DEPT or DONTLOOSE U DEPT because you are about to loose us and be left with an account that will be more of a nuisance to you.
You have the information to my account, go to it. Pick up your phone and CALL ME, FIX IT.. Lets please fix this correctly.I can see that this issue has been quite extensive, and frustrating, and I am so sorry for all that has happened societygirl! I would like to help you work this issue out. Please follow & send me a Direct Message, so I can get your account specifics and help finally bring this to a resolution.
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport -
Firstly I apologise for my dumness when it comes to computers.
We have a new imac and i have tried to set up our emails. One is setup up under POP (and is fine) and the other under IMAP, its the later that doesnt send or receive. What do I need to do to change the setup. I go into 'account' and where to from there??You can access, usually under the Apple (icon) menu in the main desktop
window, note item with name "About this Mac" & click on that, to see more
information about your computer, its OS X version, and other. The system
version and build model are there. Do not post a serial number.
If you are setting up Mail in a Mavericks OS X 10.9.x system, there often
is access to information in the Help viewer from the main menu bar, or
in an open mail application. If you have a Gmail or other account, that
info is often on their home page where setup and help are located.
The settings of each email account may vary according to their provider;
so you would have to change your computer to accept them. An older
link to a general look at that issue, change IMAP to POP, is covered here:
https://discussions.apple.com/message/16770816#16770816
While that may not answer your question, you could use the info in
your Mac OS X system Help viewer and use its search; or maybe
a Spotlight search to see an answer online.
You have to learn some basic things in order to actually use these...
and it helps to expand that so you won't have to pay for tech service
on things you can do yourself in a few minutes, beyond easy stuff.
Of course, you're hearing this from a guy with no ISP email, ever.
So mine are web-mail only; & I never save email to a computer.
PS: If you have a new Mac with an AppleCare plan, you may be able
contact Support for help. Ask someone (for 90 days, or up to 3 years
if the Plan was extended) there at AppleCare, for their guidance.
http://www.apple.com/support/contact/
Good luck & happy computing!
edited -
Is there someone in Ottawa who can help me?
I am a design student in ottawa working on building a portfolio website. I built myself a layout I like in Illustrator and am having trouble building it the way i want in muse.
I know that if someone with more expertise was with me, it would take far less time.
Anybody here in the sleepy city?Just stick with your first post
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I have installed ios7 on my iPad 4. After installation it asked me a pass code which I have never set. After multiple attempts it is disabled. I don't have backup on my iCloud or iTunes. Is there anyone who can help to enable it or to reverse iPad to ios6. I asked Apple store & tech said to format it but I will lose all the data..!
Thanks for that. Much more constructive than the last comment. It's only the restriction code I can't recall, not the access passcode. So I can currently access the device, just not age restricted content. Does that's make a difference? I also wondered if anyone knew how many attempts you get to try to get it right. Now tried 21 times and so far nothing bad has happened but I am concerned I'll eventually be completely locked out of the device. That doesn't seem in the spirit of things though. Surely it's foreseeable that a child could repeatedly try to guess the code so I can't see that it would be right to lock the device down completely in that circumstance, particularly if the access code is being typed in correctly every time.
Thanks -
I have a problem, i can't change my lockscreen wallpaper? Doesnt work...is there anyone who can help me regarding this problem? Thx
To help, we need more detailed information.
--What steps are you trying?
--What does the device tell you (any pop-ups or messages)?
--Are you able to change the Home screen wallpaper, or is that affected too?
--Are you the phone's owner/administrator, or is this a device used for work (assigned/administered by IT staff, possible on an Exchange server)?
--Have you jailbroken the device? -
I am trying to install Adobe Premiere Elements 9 without success. I successfully installed Photoshop Elements 9 without a problem. The message I am getting is 'Invalid Unicode file - .\Autoplay\LangData\en_US\lang.dat'. Anyone out there who can help please?
click setup, not autoplay.
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Is there anyone who can help me? my Photoshop CC is keep crashing, it doesn't show any error message. Suddenly " program stop responding" after few seconds of launch.
If Photoshop crashes the should be a System crash report generated by your OS. For example Windows
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Is there anyone who can help me to design a index page
Hi guys
I would like to design a index page like this site :
http://www.hostplate.com
Is there anyone who can help me ?Your example site is built with WordPress (a popular open source framework).
You'll need to have a good working knowledge of HTML, CSS and some familiarity with PHP code & the ability to set-up a MySql database on your server. The good news is that there is a wealth of on-line information available to you.
HTML, CSS, PHP Tutorials - http://w3schools.com/
Getting Started with WordPress - http://codex.wordpress.org/Getting_Started_with_WordPress
If all this is outside your comfort zone and you're prepared to hire an experienced web developer to help you,
feel free to contact me through my web site: http://alt-web.com
Nancy O.
Alt-Web Design & Publishing
Web | Graphics | Print | Media Specialists
http://alt-web.com/
http://twitter.com/altweb -
Hey. I can not sync my iphone with my macbook air. It will not download my purchased music. Writes that there was an unknown error (-42408). Is there anyone who can help me.
Sincerely jimmiHey joshuafromisr,
If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
or here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Best,
David -
How do I make Internet commerce with the MacBook Pro in the program iWeb. I've made the website and would like to ad a site where it possible to commerce with debit cards. Is there anyone who can help?
Some info on this and the following two pages...
http://www.iwebformusicians.com/Internet-Music-Sell-Distribute/Website-Buy-Page. html
"I may receive some form of compensation, financial or otherwise, from my recommendation or link." -
Why the apple store taken more amount more than the amount written on their prices? Is there any one who can help me to contact the apple customer services. Thanks!
Some country's might not include tax in their prices, and if you changed or added your credit card details whilst making the purchase then a small temporary holding charge may also have been placed - in which case that should disappear within a few days (http://support.apple.com/kb/HT3702). Some apps also then allow you to make in-app purchases (though you can disable that via Settings > General > Restrictions)
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HI THERE IS THERE ANYONE WHO CAN HELP ME?I UPGRADE MY IPHONE 3GS TO IOS5 AND NOW IT WONT ACTIVATE AND SAYS THE SIM CARD IS NOT SUPPORTED I CHANGE FOR ANEW SIM ALREADY BUT STILL WONT ACTIVATE.PLEASE HELP
you're responding to a post that's almost 2 months old. Time to post your own thread.
Maybe you are looking for
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