Is there anyone here that works for itunes support?

is there anyone here that works for itunes support?
I have waited for 39 hours for a response from support team with no reply.  I can get any of my credit cards to be accepted with itunes.  Somthing is wrong on apples side of things..been to apple store and they could not help either.  this is crappy.  I am one of the biggest apple fans but this is one side of apple that really *****.  CAN'T TALK TO A LIVE HUMAN FROM ITUNES?  Give me a break.  

I agree completely endive!  I've been fighting for days trying to get some help with a technical problem and apparently, you can't get help from Apple without paying out the nose.  The problem I'm having is due to an update they recommended which I installed and now have no sound in itunes!
I too love Apple products.  I hate, hate, hate, hate, hate, their customer service after the sale!  The are just as bad as Microsoft.

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