Is there anyway I can reset my security questions without having to call Apple support?
Is there anyway I can reset my security questions without having to call Apple support?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Similar Messages
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How can I change my security questions without having to call apple?
I have a stutter and I can't talk on the phone. It says I have to call Apple Support to sort out the problem with my security questions. Is there any other way I can sort it out without having to call?
Click here, fill out the form, and see what Apple says.
(108459) -
HT5312 How do i reset my security questions without having to call some one?
im trying to buy an album on iTunes store for the first time and it's saying i need to put in my security questions and answers, but i cannot remember them. is there any way i can reset these answers without having to go on the phone to support??
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
Any way to reset my Security Questions without having to contact Apple via phone?
I forgot my security questions and could not make any purchases since app store asked me those question everytime I tried to buy something. I realise that Apple provides a excellent customer servise allowing users to leave their phone numbers online and having someone to call back. However, I am now out of United States, and the form does not accecpt international phone numbers. I am wondering if there is other way I can contact Apple and sort this out.
JosephClick here and fill out the form.
(94727) -
I for got the answers to my security questions and my rescue address is misspelled is there anyway to fix my rescue address so i can reset my security question answers? I called support and they said it was nothing they could do! Can somebody please help!?
Did you not call the Account Security Team? It's pretty new.
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
i lost my iphone, or someone stole it... when i go to find my iphone on my tablet it says that my phone is offline. How do i ge my phone online without actually having it wth me? and is there anyway i can back up my photos without having it?
What To Do If Your iDevice Is Lost Or Stolen
iPhone, iPod Touch, and iPad
If you activated Find My Phone before it was lost or stolen, you can track it only if it is connected to the Internet by Wi-Fi or cellular. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T. Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. iCloud- Use Lost Mode
6. What to do if your iOS device is lost or stolen
7. 6 Ways to Track and Recover Your Lost/Stolen iPhone
8. Find My iPhone
9. Report Stolen iPad | Stolen Lost Found Online
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on iCloud
3. OS X Lion/Mountain Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices) -
How i can reset my security questions without rescure email
Hi
How i can reset my security questions without rescue email because i didn't have it i to solve this problem but i failed and my account is blocked i can buy anything from store please someone help me to solve this with all step by step and all links I'm so confusing
ThanksIf you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
HT201363 how i can reset my security question without a rescue email? i have 10 dollars on it.
how i can reset my security question without a rescue email? i have 10 dollars on it.
Go to https://getsupport.apple.com ; click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Forgotten Apple ID security questions'.
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Help! I cant reset my security questions. I went to apple.com support and clicked manage account and change password/security questions but I have to have my security questions to access the page to change them!
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(116186) -
How to reset the security questions without the phone call ?
Hi
i want to reset my security question ( and make the rescue mail ) in order to puchase apps from app store.
I can not make the call since i am coming for a business tripo abroad .
How can i do it online ?If you are not currently in the country where your account is based then you won't be able to download any content until you return to it - you need to be in a country to use its store.
If you don't already have a rescue email address on your account then you will need to contact Support in your account's country to get the questions reset, which is likely to be by phone as they need to confirm your id and that it's your account - you won't be able to add a rescue email address until you can answer your questions.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
please help
Hi Samantha,
Are you aware that if you restore your ipad that you will lose all data from your ipad and very difficult to get it back unless you had previously made a back-up of your data on itunes or in the cloud. and that would be on the computer you set those up on. (There are some independent apps out there that might help restore data but I don't have any experience with them...)
Also, I think if you restore on another computer you're supposed to have administrator rights and have the latest itunes update. And I think if you sync (if restoring is considered syncing with another computer, you'll be locked out of your computer or a new one.)
I don't know if there is a way for you to safely eject your ipad from your mom's laptop and find another way, but please read this
http://support.apple.com/kb/ts1275
Also, I suggest you start a new post and title it something like First, stuck on update and now on Restore on another computer. Please HELP! And then tell the story of your problem that you originally included and your follow-up efforts to restore given a suggestion on previous post (though I think you SHOULD AVOID RSTORE if you can.) And refer them to your original post
https://discussions.apple.com/message/22050045?ac_cid=tw123456#22050045
Hope this helps and if you can get back to your ios before the upgrade, stay with it. I hope it all works out for you.
FYI - If it's a new or refurb bought within the past year you might be able to have it replaced by Apple. -
Way to reset Itunes security questions without calling Apple?
Okay so here's the deal. I have forgotten my Itunes account security questions and I can't remember them at all as I created this account years ago and I cannot reset them unless I answer them. I do not have a rescue email address to have them reset and I'm not comfortable at all calling them up to have the reset the questions. (I have severe anxiety) I have tried emailing and text-chatting with Apple multiple times and nobody has been able to help me. Is there any way for the love of god to reset my security questions without having to call them?? Please.
No. They will only reset the questions after verifying your identity over the phone. Once you are verified, and reset the questions, you can establish a rescue email address in case you forget the answers again.
http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH -
Is there anyway I can reset my iphone , I forgot my password
is there anyway I can reset my iphone , I forgot my password
See here: http://support.apple.com/kb/HT1212
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I cannot log into my account using the sync key that was given to me and nothing I do seems to fix it. Is there anyway I can "reset" my username? I'd like to reopen an account using my same username as opposed to starting from scratch.
reading through that, it doesn't look like you were given up on Candice. you never replied to StarDeb's last set of questions in that thread. she was probably waiting to hear back from you.
why didn't you reply? -
I changed my ipod password and now when i try to unlock my ipod it says wrong password. Is there anyway i can get into my ipod without restoring it?!?!?!?!?!?!
If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
A Complete Guide to Recover Your iDevice if You Forget Your Passcode
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
1. Verify that you are using the latest version of iTunes before attempting to update.
2. Connect your device to your computer.
3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
4. Select the Summary tab.
5. Select the Restore option.
6. When prompted to back up your settings before restoring, select the Back Up
option (see in the image below). If you have just backed up the device, it is not
necessary to create another.
7. Select the Restore option when iTunes prompts you (as long as you've backed up,
you should not have to worry about restoring your iOS device).
8. When the restore process has completed, the device restarts and displays the Apple
logo while starting up:
After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
iOS, keep your device connected until the "Connect to iTunes" screen goes away or
you see "iPhone is activated."
9. The final step is to restore your device from a previous backup.
If you can not restore your device then you will need to go to recovery mode.
Placing your device into recovery mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the other end
of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the
red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake
and Home buttons at the same time. When the device turns off, release the Sleep/Wake
and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device.
The device should turn on. Note: If you see the screen pictured below, let the device
charge for at least ten minutes to ensure that the battery has some charge, and then
start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button.
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.
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