Is there anyway to correct the call back telephone number mentioned in the scheduled call from Apple?

I just had a call from Apple tech team regarding my iPhone not getting activated after inserting nano sim and they decided that my new unlocked iPhone5 needs replacement. I am already disappointed by Apple bcos of the delay in getting my new iPhone5 started and now declaring that the set I received is a faulty one and need replacement.
Again for replacement they have schedule another call from sales team and doing so they have mentioned the number which is not right. I told him to call me back on the same number but an email which i received post that call has a wrong phone number in it. It could not have gone worse.
Do anyone know how to change the call-back number to a scheduled call from apple?
Thanks,
AK

The devices that are listed are: 2 under the name of the device that synced incorrectly with mine and then 3 others that are not associated with my itouch. The name of the ipod, before the incorrect sycning is no longer under devices.  It has been replaced with the incorrect one because I can see the serial # of my ipod under the wrong name.
The playlists that are in my itunes library are from an ipod that I used a few times before I took this one over... Which happens to be the ipod that took on the ID of my itouch.
Both of these ipods used to be my kids.. I used my sons a few times and then switched to my daughters.  They each had their names attachted to their particular devices and now it just says my sons, which is the ipod that itunes was connecting to when all this happened. The really strange thing is my son doesnt use his ipod any longer and now uses his phone for music...So, it had been a while since that particular device was even synced to itunes!
I hope this helps!

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