Is there anyway to export the iPod metadata from my iPhone 4? I don't need the music, I have that on an external hard drive, but my backup got wiped out and I need the metadata.

Okay, so I had to re-install iTunes. My iTunes library is currently empty. I can make a new back up and the location of the songs not having changed, these will be available in my library?

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I have an old iPod Classic with 80 GB (I think) of space. I saved all my songs in an external hard drive, but the iTunes library resided in an old computer (no longer working). Can I get the libray from my iPod and use it in my new computer (Windows)?

I have an old iPod Classic with 80 GB (I think) of space. I saved all my songs in an external hard drive, but the iTunes library resided in an old computer (no longer working). Can I get the library from my iPod and use it in my new computer (Windows)?

You might want to check your process for moving your iTunes music against this: http://support.apple.com/kb/HT4527.

I forgot my security questions and I just added a gift card. Is there anyway I can manage my account from my iPhone becuase I don't have a conputer?

I forgot my security questions and I just added a gift card. Is there anyway I can manage my account from my iPhone becuase I don't have a conputer?

Security questions:
https://discussions.apple.com/docs/DOC-4551

I want to search an external hard drive but when I click on it and do a command F the darn highlight jumps right back to 'home computer'. How can I search the actual external drive?

This is extremely irritating and frustrating. I think someone said to click on the external drive's name and do a command F but that doesn't work.
I also need to know why Apple Mail rules aren't working. I have them set to 'any' the email of the spammer, and 'move to junk on my mac'. It will work on that specific email, but not on others from the same email address as they come in.
But mostly I need to find something in one of two external drives and I need it yesterday.
Thanks.

YAY! That did it.
Thank you so much.
And a Very Happy and Prosperous New Year to you!
bonnie

Hi i have a macbook air and want to use an external hard drive but it wont let me drop and drag a folder in to iy

Hi i have a macbook air that we have some photos on and i have an external hardrive that we used to use on our laptop, i have tried to drag and drop folders on to the external hardrdive and it wont let me or copy and paste???
it just shows a circle with a diagonal line through it
any help please?

I suspect that the external HDD is not formatted that will allow the MBA write to it. You will have to open Disk Utility>Erase and format it to Mac OS Extended (Journaled). Note that this will delete all data on the external HDD.
Ciao.

I downloaded some videos to Premier Elements 13 from external hard drive but now the external hard drive is damaged. I tried to open the videos on the organizer which it shows the video but with a yellow ? and says missing file. Is there anyway I can open

I downloaded some videos to Premier Elements 13 from an external hard drive but now the external hard drive is damaged. While setting up my new MAC the external hard drive was dropped and I have been told by an outside source they could not retrieve the files. It had 4 years of photos and videos on it. I remembered that I had downloaded some of the videos from the external hard drive (before it was broke) to Adobe Organizer 13 when I installed the Adobe 13 on my MACOS X 10.9.5. I tried to open the videos on the organizer which it shows the video but with a yellow ? and says missing file. Is there anyway I can open these videos?
Any input is greatly appreciated!! I am sick over losing the videos and had a little hope on Adobe Organizer until I was unable to open them. I am thinking it is due to my external hard drive not being plugged in. I thought when I transferred from the external hard drive to Adobe 13 that it would be there without the external hard drive needing to be attached but maybe I did something wrong.
Thanks again for any help!!!!

jnrmendonca
It had 4 years of photos and videos on it.
To what did your camera record those photos and videos - camera's internal memory, inserted memory card, other?
Any remote chance that the latter may still exist for you to use to download the camera files to your new external hard drive?
ATR

My hard drive crashed on my MacBook Pro crashed and I need to get my CS5 up and running on the new hard drive. I copied what I could onto an external hard drive but when I drag and drop I get directions to uninstall but the uninstall folder I have does sa

my hard drive crashed on my MacBook Pro crashed and I need to get my CS5 up and running on the new hard drive. I copied what I could onto an external hard drive but when I drag and drop I get directions to uninstall but the uninstall folder I have does says it is an alias that is no longer present. I get error 6. I would like to get my software up and running on the laptop again please

If you subscribed to iTunes match the songs are kept in icloud. If you didn't but you did save the actual iTunes library folder which should include the music, video, etc. you should be able to just drag this file back to your machine in the same place and when you open iTunes it will give you a chance to identify the iTunes library folder.
You can test this to find out if you saved the media files or not and don't need to attach your nano to do it.
You are correct that once you connect the nano it will clear the existing files from it and sync it with the new iTunes library.
If you don't have the media files i'm not sure if/how to get them back on a windows ipod. I have everything backed up regularly because of the horror stories I have seen & heard.

I just got my first mac pro and I can't get the photos out of iPhotos moved on my hp external hard drive, I try export says unable, then I try to drag it from the desktop to the external hard drive but same problem. Thank you so much

I just got my first mac pro and I can't get the photos out of iPhotos and move them on my hp external hard drive, I try export says unable, then I try to drag it from the desktop to the external hard drive but same problem. what to do? Thank you so much

How is your external drive formatted? Use Disk Utility to check the volume format. If it is NTFS, you will need to reformat the HDD as exFAT in order to retain universal compatibility (RW to it on both Mac and Windows).

I bought a 160gb iPod classic every time I try to put music on my external hard drive only copy up to 1500 songs and then freezes Itune me and I can not close, asks me to restore the ipod as factory, and do nothing . I try to close the program and itune w

Me compre un ipod classic de 160gb cada vez que trato de ponerle musica de mi disco duro externo solo copia hasta 1500 canciones y luego me congela el Itune y no lo puedo cerrar, me pide que restaure el ipod como de fabrica, lo hago y nada. Trato de cerrar el programa de itune y no me deja, trato de apagar el computador y no lo puedo apagar, he buscado para ver si tiene errores el disco del Ipod y me dice que esta bien. Lo he restaurado como 8 veces y le he puesto musica y videos pero siempre me borra todo. He aplastado Menu y Seleccion para entrar al sistemade diagnostic o del ipod y le pongo el test manual donde entro al IO y me dice q todo esta bien. Le he dado ya varios Format directamente desde el Windows 7 y nada tampoco, siempre me borra todo desde que pasan mas de 1300 canciones y me congeal todo el equipo. Ya no se que pensar de esta compania Apple porque no da ninguna solucion ha este tema.
I bought a 160gb iPod classic every time I try to put music on my external hard drive only copy up to 1500 songs and then freezes Itune me and I can not close, asks me to restore the ipod as factory, and do nothing . I try to close the program and itune will not let me, I try to turn off the computer and I can not shut, I looked to see if the iPod disk errors and says it's okay. I restored it about 8 times and I've put music and videos but I always delete everything. I crushed and Selection Menu to enter diagnostic sistemade or ipod and I put the manual test where I enter the IO and q tells me everything is fine. I have already given several Format directly from the Windows 7 and anything either, I always delete everything from passing over 1300 songs and I congeal whole team. No longer have to think of this company because Apple gives no solution has this issue.

06-sep-2012 0:14
Me compre un ipod classic de 160gb cada vez que trato de ponerle musica de mi disco duro externo solo copia hasta 1500 canciones y luego me congela el Itune y no lo puedo cerrar, me pide que restaure el ipod como de fabrica, lo hago y nada. Trato de cerrar el programa de itune y no me deja, trato de apagar el computador y no lo puedo apagar, he buscado para ver si tiene errores el disco del Ipod y me dice que esta bien. Lo he restaurado como 8 veces y le he puesto musica y videos pero siempre me borra todo. He aplastado Menu y Seleccion para entrar al sistemade diagnostic o del ipod y le pongo el test manual donde entro al IO y me dice q todo esta bien. Le he dado ya varios Format directamente desde el Windows 7 y nada tampoco, siempre me borra todo desde que pasan mas de 1300 canciones y me congeal todo el equipo. Ya no se que pensar de esta compania Apple porque no da ninguna solucion ha este tema.
I bought a 160gb iPod classic every time I try to put music on my external hard drive only copy up to 1500 songs and then freezes Itune me and I can not close, asks me to restore the ipod as factory, and do nothing . I try to close the program and itune will not let me, I try to turn off the computer and I can not shut, I looked to see if the iPod disk errors and says it's okay. I restored it about 8 times and I've put music and videos but I always delete everything. I crushed and Selection Menu to enter diagnostic sistemade or ipod and I put the manual test where I enter the IO and q tells me everything is fine. I have already given several Format directly from the Windows 7 and anything either, I always delete everything from passing over 1300 songs and I congeal whole team. No longer have to think of this company because Apple gives no solution has this issue.
iPod classic, Windows 7, ME BORRA TODO Y SE CONGELA

When I try to install ios lion the installer says my hard drive has SMART errors and that I need to buy a new Hard Drive, but my computer witch has snowleprd and runs just fine

When I try to install ios lion the installer says my hard drive has SMART errors and that I need to buy a new Hard Drive, but my computer witch has snowleprd and runs just fine.

SMART is a technology that monitors the drive for signs of impending failure. You can verify that SMART is indicating a problem in Disk Utility. Select the hard drive and look at the bottom of the window. It should look like this:
If the SMART status is not "Verified" then you should back up your drive and start shopping for a new one.

I have a Firewire 800 external hard drive and need to connect to my new MacBook Air. Where can I get the correct cable?

I have a Firewire 800 external hard drive and need to connect to my new MacBook Air. Where can I get the correct cable?

Apple has announced a Thunderbolt to Firewire adapter, but not yet given a release date.

I have an imac 2009 the disk drive is damaged and I have lost the passwords I need to reset passwords I tried booting with a macosx disk from an external hard drive but did not read the drive how else can I reset password ?

I have an imac 2009 the disk drive is damaged and I have lost the passwords I need to reset passwords I tried booting with a macosx disk from an external hard drive but did not read the drive how else can I reset password ?
I have a 2012 mac book pro can I use that to connect with firewire and load osx that way? and how woudl I do that?
Thanks so much!

To what password are you referring? Do you mean your user account's admin password? Or do you mean the master password for File Vault or do you mean a Firmware Password?
For an admin password:
Forgot Your Account Password
For Snow Leopard and earlier
     Mac OS X 10.6- If you forget your administrator password
For Lion/Mountain Lion
    Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
     When the menubar appears select Terminal from the Utilities menu.
     Enter resetpassword at the prompt and press RETURN. Follow
     instructions in the dialog window that will appear.
     Or see Reset a Mac OS X 10.7 Lion Password and
     OS X Lion- Apple ID can be used to reset your user account password.
If you cannot do the above then try this:
1. Boot to Safe Mode by restarting and after the chime press and hold down the COMMAND-S keys until a black screen with white type appears.
2. At the prompt, type the following commands pressing return after each command line:
     /sbin/fsck -yf
     If you do not receive a "Filesystem OK" message then repeat this command until
     you do. If after seven tries you still do not receive a "Filesystem OK" message,
     then the system is corrupted and needs to be reinstalled.
     mount -uw /
     cd /private/var/db/netinfo
     mv local.nidb local.old
     rm ../.AppleSetupDone
     shutdown -r now
The second-to-last command above will cause OS X to think that the operating system is newly installed, and when the new owner starts up the computer it will send him/her to the startup wizard where he/she can start a new user without reinstalling.
This last method does not actually change a password. It simply removes the user accounts and lets you create an initial admin account as if the computer were new out of the box.
How to reset the OS X password without a startup CD:
Reboot into Single-user Mode. Enter the following and press RETURN after each command line
   1. Type fsck -fy
   2. Type mount -uw /
   3. Type passwd <username>
I have never tried this method myself.

I have Lion on an external hard-drive and I want to install it on the internal disk

I have Lion on an external hard-drive and I want to install it on the internal disk. How can I proceed?

I recently completed a clean install of Lion on an internal SSD. After wiping it clean, I used a thumb drive with SL on it to boot and then another thumb drive with Lion on it. It worked just fine. The only thing to be aware of is that if you use the thumb to install Lion from... it will not install a recovery partition and you'll have to use the thumb in the future.
That's what I wanted anyway so it's working out just fine. Good luck.
I should add... I used the SL thumb to actually boot from and used Disk Utlities to wipe the internal SSD. It does work and there are Apple posts that can guide you through the thumb drive process. I used copycat to create both the SL boot and Lion.

Trying to move my iTunes Music and other media from the main drive on my pc to an external hard drive but iTunes is not recognizing the new file location? Ideas?

Trying to move my iTunes Music and other media from the main drive on my pc to an external hard drive but iTunes is not recognizing the new file location? Ideas?

Hello there, Underwriter.
The following Knowledge Base article provides in-depth instructions on how to migrate your content to an external drive:
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Particularly of note for your situation:
External drive
This option requires more work than Home Sharing, but it creates a backup of your iTunes library on the external drive in addition to moving your content.
Notes before you start:
You can use most iPods as an external drive.
Windows operating systems don't recognize Mac OS-formatted disks (HFS or HFS Plus formats). Because of this, you can't use a Mac-formatted iPod or external drive to move your music to a Windows PC. See iPod: How to determine iPod's hard disk format if you're not sure how your iPod is formatted.
Mac OS X can read Windows-formatted iPods and drives. This means there are many ways to migrate your information from your old Windows-based PC to your new Mac.
Mac OS X: To be sure external drives appear on your desktop, choose Preferences from the Finder menu. Be sure the options for "External disks" and "Hard disks" are enabled.
Part 1: Locating and consolidating the iTunes Media folder
Part 2: Copy iTunes folder from the old computer:
Part 3: Get iTunes ready on your new computer
Part 4: Back up any music that's already on your new computer
Part 5: Copy music to your new computer
Part 6: Add preexisting music that was on the new computer back into the library
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

My husband bought an imac for the first time. We backed up our separate itunes libraries on external hard drive but when it was retrieved, the 2 libraries had merged and they only appear in my husbands area. How do we split them back up again?

Really need some help here. We got the guys at PC World to back up our old computer onto and external hard drive, but our libraries merged. I've tried retrieving the whole thing from the external hard drive but can't seem to identify any files to retrieve. If I could copy the whole thing into my area, we could both just erase the things from each others' libraries that we didn't want. We are imac virgins, and need some advice!

if it's content purchased from the iTunes store we're talking about, the following script will help to tell the files apart:
Track Down Purchases
This script will examine each track in a selection of tracks or a selected playlist to determine if it was purchased from the iTunes Store and then copies it to a discrete playlist named for the person who purchased it, eg: "Steve Ballmer's Purchased Music". Recognizes song, video, and audiobook purchases. Purchaser information is gleaned by examining the track's file, which, depending on file location and access speed, can take as long a second per track.
for content you added manually (i.e. CD rips), i don't know of any easy way once the libraries were merged.

Is there anyway to export the iPod metadata from my iPhone 4? I don't need the music, I have that on an external hard drive, but my backup got wiped out and I need the metadata.

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